Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shivam Kalra

Bilston,West Midlands

Summary

Meticulous Housekeeping Supervisor with 4 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organised, methodical and results-focused leader with meticulous eye for detail.

Overview

2
2
years of professional experience

Work history

Housekeeping supervisor

Britannia Hotels
Coventry
11.2023 - Current
  • Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
  • Trained staff, improving service quality and consistency.
  • Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
  • Conducted regular inspections of rooms and public areas with keen attention to detail.
  • Supervised daily housekeeping operations, ensuring optimal performance of staff members.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Improved overall cleanliness by implementing new cleaning protocols.
  • Managed linen inventory efficiently to ensure constant availability for guests' needs.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.

Team leader

Kfc
Wolverhampton
02.2023 - 11.2023
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Fostered a high-performing environment to drive productivity and quality.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Led project coordination, resulting in timely delivery.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Streamlined workflow for a more efficient process.

Education

Bachelor of Business Administration - Business mangament

Aston University
Birmingham

Skills

  • Cleaning proficiency
  • Resource coordination
  • Deep cleaning expertise
  • Safety protocol adherence
  • Equipment operation
  • Staff scheduling
  • Supervisory experience
  • Efficient time management
  • Quality assurance knowledge
  • Spot-check auditing
  • Risk assessment

Timeline

Housekeeping supervisor

Britannia Hotels
11.2023 - Current

Team leader

Kfc
02.2023 - 11.2023

Bachelor of Business Administration - Business mangament

Aston University

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Shivam Kalra