Open To Work
SHIVAM JAGTAP
Hampton by Hilton
Oxford
7
Years of experience
1
Certification
3
Languages
Strategic planner and financial analyst with proven expertise in project management and stakeholder engagement. Drives business growth by optimising processes and enhancing operational efficiency, while ensuring high levels of guest satisfaction. Committed to delivering impactful solutions that support organisational objectives.
Work History
6 Months
04.2026 - Current
6 Months
Duty Manager
Hampton by Hilton | Oxford
04.2026 - Current
- Lead and supervise front office operations, ensuring exceptional guest service and Hilton brand standards.
- Manage daily reception activities, including shift planning, staffing, and operational efficiency.
- Monitor departmental KPIs, cash handling, audits, and compliance with Hilton, GDPR, and Health & Safety standards.
- Coach, train, and support reception team members to enhance performance and service delivery.
- Resolved complex guest concerns, implementing effective service recovery strategies that maximised guest satisfaction.
- Oversee room inventory, occupancy, reservations, and revenue optimisation.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and Sales to ensure seamless hotel operations.
- Act as Duty Manager, handling operational decisions and emergency situations.
- Led implementation of Hilton's PEP Property Management System, providing staff training and facilitating a smooth transition.
- Drove Hilton Honors enrolments and upselling initiatives, fostering guest loyalty and improving operational performance.
3 Years
03.2023 - 03.2026
3 Years
Guest Service Manager
Hampton by Hilton | Oxford
03.2023 - 03.2026
- Delivered exceptional customer service, fostering repeat patronage.
- Enhanced guest experience through personalised attention to individual needs.
- Enhanced guest satisfaction by addressing and resolving complaints promptly.
- Facilitated front desk operations while prioritising guest needs and satisfaction.
- Streamlined check-in and check-out processes, enhancing operational efficiency.
- Handled reservations efficiently; provided accurate information about availability and rates.
- Oversaw hotel activities for PEP in England to ensure seamless functioning.
- Facilitated smooth operations during peak hours through effective resource allocation.
- Managed room bookings for optimal occupancy rates.
- Collaborated with maintenance team to ensure timely repairs and upkeep.
- Resolved billing disputes promptly; ensured transparency in all transactions.
- Coordinated housekeeping tasks to maintain high standards of cleanliness.
- Trained new staff members in improved customer service delivery.
- Managed, Deployed, and Trained staff in new PMS software.
- Delegated duties effectively amongst team members, promoting teamwork and productivity.
- Managed multi-channel advertising campaigns to support sales objectives.
- Upheld brand reputation through adherence to company policies and standards.
2 Months
12.2022 - 02.2023
2 Months
Seasonal Superstore Colleague
Tesco Plc | Oxford
12.2022 - 02.2023
- Knowing your customers and serving them with passion and pride, giving great natural service.
- Passionate and knowledgeable about the products and services within the store.
- Managed check-out operations, handling tills and billing to maintain efficient store functionality.
- Putting into practice the training received, so all can work safely, effectively, and serve the customers brilliantly.
- Demonstrated high energy levels to maintain a positive atmosphere during busy periods. and enthusiasm in a fast-paced environment.
- Expressed individuality while engaging with customers in a welcoming manner., living the values, making everyone feel welcome, and always following the policies.
- Adapted work schedule to cover various shifts, including nights and weekends., covering nights, weekends, and bank holidays.
- Participated in seasonal, community, and charity events to foster an inclusive atmosphere.
- Reporting to the Line Manager at the start and end of the shift.
- Oversaw daily operations, contributing to consistent productivity levels.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
2 Years
04.2020 - 04.2022
2 Years
Sales and Marketing Officer
Skylar Motors | Pune
04.2020 - 04.2022
- Planned and oversaw dealership advertising and promotional activities across print, electronic, and direct mail channels.
- Develop and execute monthly and annual marketing budgets.
- Managed marketing budgets of £35,000 for cost-effectiveness and maximum ROI.
- Optimised sales methods to best engage, acquire and retain customers.
- Conducted regular market assessments to identify trends and ensure readiness for industry changes.
- Undertook regular competitor analysis; kept abreast of industry trends and developments.
- Identified business opportunities for growth and expansion.
- Fostered long-lasting relationships with key industry influencers, growing professional network.
- Spearheaded multiple high-stakes negotiations, securing profitable deals for the company.
- Trained junior staff members in advanced sales techniques, improving overall team performance.
- Transformed ideas into compelling sales pitches with persuasive communication skills.
- Developed compelling product presentations for improved audience engagement.
- Persuading customers to buy a vehicle in a way that leaves them feeling good about their choice.
- Assisted customers in navigating financing and purchase options tailored to their specific needs.
- Helping customers become familiar with the cars they are interested in by offering test drives and explaining technical details and specific legal or financial requirements.
- Answering general and detailed questions about particular vehicles and the financial aspects of buying them.
- Devised effective pricing strategies to maximise profitability whilst maintaining competitive edge.
- Managed team of 11 staff, driving performance with motivational strategies to exceed sales targets.
Education
Master's - International Business Management & Entrepreneurship
Oxford Brookes University | 12-2024
- Principles of Responsible Marketing
- Operations Management
- Research Methods
- Finance Accounting for Business
- Global Strategic Management
- Consultancy Project
- Entrepreneur Theory & Practice
- Developing Skills for Business Leadership
- Dissertation - "To investigate the innovative ways to tap into the Indian cold chain logistic industry's potential using a modern approach"
- Change management
- Business strategy planning
- Business planning
- Presentation skills
- Team work
- Strong leadership skills
Bachelor's - Hospitality Studies
Pune University | 10-2021
- Rooms Division Operations
- Hotel Engineering
- Human Resource Management
- Food Beverage Methodology
- Finance & Management
Diploma - Mechanical Engineering
MIT | 06-2016
- Engineering Mechanics
- Fluid Mechanics
- Power Engineering
- Thermodynamics
- Engineering Graphics
- SOM, TOM, DOM
- Professional Practice
Skills
Property management systems
Operational efficiency
Revenue management
Customer service
Service recovery
Complaint resolution
Shift management
Staff training
Certification
- Strategic Planning Foundations, 2025-03-12, Project Management Institute, NASBA
- Business Analysis Foundations, 2025-03-13, International Institute of Business Analysis
- Business Analysis: Essential Tools and Techniques, 2025-03-13, International Institute of Business Analysis
- Artificial Intelligence and Business Strategy, 2025-03-13, NASBA
Languages
EnglishC2
Bilingual or Proficient
HindiC2
Bilingual or Proficient
MarathiC2
Bilingual or Proficient
Custom
References available upon request.
Hobbies and Interests
- Aquascaping
- Music discovery
Timeline
Duty Manager
Hampton by Hilton
04.2026 - CurrentRead more
Guest Service Manager
Hampton by Hilton
03.2023 - 03.2026Read more
Seasonal Superstore Colleague
Tesco Plc
12.2022 - 02.2023Read more
Sales and Marketing Officer
Skylar Motors
04.2020 - 04.2022Read more
Oxford Brookes University - Master's, International Business Management & Entrepreneurship
Read more
Pune University - Bachelor's, Hospitality Studies
Read more
MIT - Diploma, Mechanical Engineering
Read more