Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
References
Generic

SHIVAM JAGTAP

Oxford,UK

Summary

Innovative problem-solver with strong foundation in strategic planning and financial analysis, coupled with exceptional communication skills. Adept in project management and stakeholder engagement. Ready to drive business growth and optimise processes. Just waiting for an oppurtunity

Overview

5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certificate

Work history

Guest Service Manager

Hampton by Hilton
Oxford, UK
03.2023 - 04.2025
  • Upheld brand reputation through adherence to company policies and standards.
  • Handled reservations efficiently; provided accurate information about availability and rates.
  • Collaborated with maintenance team to ensure timely repairs and upkeep.
  • Resolved billing disputes promptly; ensured transparency in all transactions.
  • Facilitated smooth operations during peak hours by effective resource allocation.
  • Delivered exceptional customer service, fostering repeat patronage.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Managed room bookings for optimal occupancy rates.
  • Improved operational efficiency by streamlining check-in and check-out processes.
  • Increased overall guest experience through personalised attention to each guest's needs.
  • Trained new staff members for improved customer service delivery.
  • Enhanced guest satisfaction by addressing and resolving complaints promptly.
  • Handle guest needs, front desk operations, and ensure the highest level of guest satisfaction
  • Coordinated housekeeping tasks to maintain high standards of cleanliness.
  • Delegated duties effectively amongst team members, promoting teamwork and productivity.
  • Managed, Deployed, and Trained staff in new PMS software

Seasonal Superstore Colleague

Tesco Plc
Oxford, UK
12.2022 - 02.2023
  • Knowing your customers and serving them with passion and pride, giving great natural service
  • Working at the check-out, handling the tills and billings for the customers to ensure the smooth functioning of the store
  • Reporting to the Line Manager at the start and end of the shift
  • Passionate and knowledgeable about the products and services within the store
  • Putting into practice the training received, so all can work safely, effectively, and serve the customers brilliantly
  • Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere
  • Being myself, living the values, making everyone feel welcome, and always following the policies
  • Worked flexible hours, covering nights, weekends, and bank holidays.
  • Displayed energy and enthusiasm in a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Improved efficiency and productivity by acquiring new skills.

Sales and Marketing Officer

Skylar Motors
Pune, India
04.2020 - 04.2022
  • Answering general and detailed questions about particular vehicles and the financial aspects of buying them
  • Helping customers become familiar with the cars they are interested in by offering test drives and explaining technical details and specific legal or financial requirements
  • Helping customers sort out and process their financing and purchase options based on their specific situation
  • Persuading customers to buy a vehicle in a way that leaves them feeling good about their choice
  • Plan and oversee the dealership's advertising and promotional activities, including print, electronic, and direct mail media
  • Transformed ideas into compelling sales pitches with persuasive communication skills.
  • Trained junior staff members in advanced sales techniques, improving overall team performance.
  • Develop and execute monthly and annual marketing budgets
  • Undertook regular competitor analysis; kept abreast of industry trends and developments.
  • Devised effective pricing strategies to maximise profitability whilst maintaining competitive edge.
  • Managed marketing budgets of £35,000 for cost-effectiveness and maximum ROI.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Managed team of 11 staff, driving performance with motivational strategies to exceed sales targets.
  • Developed compelling product presentations for improved audience engagement.
  • Identified business opportunities for growth and expansion.
  • Fostered long-lasting relationships with key industry influencers, growing professional network.
  • Spearheaded multiple high-stakes negotiations, securing profitable deals for the company.

Education

Master's - International Business Management & Entrepreneurship

Oxford Brookes University
09.2022 - 12.2024

Level 7 Diploma - Strategic Management And Leadership Practice

Chartered Management Institute
09.2022 - 09.2024

Bachelor's - Hospitality Studies

Pune University
06.2018 - 10.2021

Diploma - Mechanical Engineering

MIT
07.2013 - 06.2016

Skills

  • Ambitious
  • Focused
  • Problem-Solving
  • Critical decision making
  • Strong Technical Awareness
  • Commercial Awareness
  • Customer retention
  • Customer relations
  • Staff development
  • Hotel inventory management
  • VIP customer engagement
  • Hospitality complaint resolution
  • Health and Safety Compliance
  • Strategic planning
  • Product knowledge
  • Client communication
  • Inventory management
  • Project Management
  • Process Improvement
  • Customer demographics understanding
  • Customer service excellence
  • Creative thinking
  • Positive customer interactions
  • Operations management
  • Team management
  • Public relations tactics
  • Customer service metrics analysis
  • Diplomatic tact
  • Front desk operations
  • Safety regulation compliance
  • Revenue Management
  • Property Management Systems
  • Innovation implementation
  • Business process analysis
  • SWOT analysis expertise
  • Microsoft Office proficiency
  • Business strategy
  • Interpersonal skills
  • Leadership development
  • Change management
  • Business strategy planning
  • Business planning
  • Presentation skills
  • Team work
  • Strong leadership skills

Certification

  • Strategic Planning Foundations - March 12, 2025 - Project Management Institute, NASBA
  • Business Analysis Foundations - March 13, 2025 - International Institute of Business Analysis
  • Business Analysis: Essential Tools and Techniques - March 13, 2025 - International Institute of Business Analysis
  • Artificial Intelligence and Business Strategy - March 13, 2025 - NASBA




Languages

English
Fluent

Timeline

Guest Service Manager

Hampton by Hilton
03.2023 - 04.2025

Seasonal Superstore Colleague

Tesco Plc
12.2022 - 02.2023

Master's - International Business Management & Entrepreneurship

Oxford Brookes University
09.2022 - 12.2024

Level 7 Diploma - Strategic Management And Leadership Practice

Chartered Management Institute
09.2022 - 09.2024

Sales and Marketing Officer

Skylar Motors
04.2020 - 04.2022

Bachelor's - Hospitality Studies

Pune University
06.2018 - 10.2021

Diploma - Mechanical Engineering

MIT
07.2013 - 06.2016

References

References available upon request.

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SHIVAM JAGTAP