shivam

• Led F&B team to champion customer service and consistently elevate food presentation standards.
• Delivered functions and events to required standards in collaboration with events coordinator.
• Supervised service of all food and beverages within hotel in absence of food and beverage manager.
• Monitored and authorised staff clock-in and clock-out procedures.
• Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.

• Mixed unique and interesting cocktails for customers, including bar specials.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Assisted with inventorying beverage stock and bar supplies.
• Prepared garnishes by evenly slicing and pitting fruits.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Helped management plan and serve bar menu exceeding customer expectations.

Assisted residents with daily living activities, including bathing, dressing, and feeding,
ensuring their comfort and dignity.
● Provided emotional support and companionship to elderly residents, fostering a caring and
friendly environment.
● Administered medication under supervision and monitored vital signs to ensure residents’
health and safety.
● Worked collaboratively with nurses and healthcare professionals to create and implement
personalized care plans.
● Maintained cleanliness and hygiene of residents’ living spaces, reducing the risk of infection.
● Communicated with residents' families, updating them on their loved ones' well-being.
● Developed strong problem-solving skills by responding to emergencies and addressing
residents' concerns.

• Achieved consistently high sales averages by constantly upselling guests
  on premium liquors.
• Engaged with guests to create positive rapport, encouraging loyalty and
  repeat visits.
• Collected cash payments, processing and providing correct change and
  receipts using Point Of Sale (POS) systems.
• Consistently kept bar, front-of-house and work areas clean and sanitary in
  compliance with bar health and hygiene protocols.
• Maintained bar stocks, replenishing daily as necessary.
  Performed bar closing duties, thoroughly cleaning, sanitizing and
  replenishing stock.
• Maintained an safe environment by applying responsible alcohol
  management, identifying and reporting overly intoxicated or belligerent
  customers to management.

• Prepared and served various drinks and cocktails, ensuring that the bar's
  high standards were always fully met
• Processed payments, handled cash, operated the cash register, maintained
  inventories, and performed other tasks as assigned
• Provided excellent bar service and resolved any customers' issues
  Opened and closed bar; trained and coordinated new staff
• Maintained a highly organized workplace and restocked depleted items
  Communicated with restaurant manager and performed other duties as
  required
• Did number of server and bartending events in food caterings
• Taken parts in many cocktails& mocktails' competition

• Resolving any issues or complaints that are asked by customers
• Ensuring of the maintaining guest satisfaction
• Assist in the quality management of food and beverages.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages
  within target service timeframes.

• Assist in the quality management of food and beverages
• Maintaining high level of hygiene standards while performing
• Responsible for the maintaining guest satisfaction scores
• Ensuring consistent delivery of standards, maintaining processes and
  upkeep of products
• Responsible for controlling and minimization of operating costs.

• Resolving any issues or complaints that are asked by customers
• Communicating well within a team
• Doing additional merchandising tasks, as directed by the Manager on duty
• Communicating regularly with different customers, restaurateur's, and
  delivery personnel

• Greeted guests as they arrived at the hotel in a pleasant manner.
• Performed cleaning and maintenance duties as directed.
• Provided guests with information regarding the hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
• Escorted guests to and from their rooms and assisted with their baggage.
• Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.