SHIVA PERUMANDLA

• Participated actively in professional training to keep knowledge of analytics tools current.
• Achieved more effective forecasting with better statistical techniques.
• Reviewed peers' work to ensure highest quality of output.
• Used SQL programming tasks to manage large databases efficiently.
• Quickly understood technical and non-technical information, improving problem-solving skills.
• Created detailed reports that helped with strategic planning.
• Interpreted financial reports for better budget management.
• Worked with other departments to develop cohesive reports.
• Helped with continuous improvement initiatives, applying data findings to fix underperforming areas.
• Managed and prioritised 500–1500 monthly incidents, allocating work based on severity and business impact.
• Coordinated with engineering and operations teams to ensure timely resolution and adherence to SLAs.
• Analysed recurring issues and contributed to process changes, reducing repeated incidents by 25%.
• Produced root cause analysis reports to support issue prevention and operational planning.
• Improved prioritisation accuracy by restructuring incident classification and tracking methods.Participated actively in professional training to keep knowledge of analytics tools current.

• Managed 350–650 cases monthly, ensuring timely processing through effective coordination across stakeholders.
• Balanced competing priorities across multiple regions to meet service timelines.
• Developed Excel and Tableau reports to track workload and performance metrics.
• Assessed escalated cases to determine next steps based on complexity and risk.
• Maintained compliance and documentation standards across all activities.
• Performed regular record-keeping tasks; maintained high levels of organisational efficiency.
• Provided expert advice on compliance matters, contributing to informed decision-making processes.
• Implemented new compliance procedures, ensuring alignment with industry regulations.
• Interpreted complex regulations successfully, aided business operations stay within legal parameters.
• Monitored transactions carefully for any suspicious activity or non-compliance issues.
• Facilitated regular meetings, encouraging collaboration and knowledge sharing amongst colleagues.
• Undertook detailed research with aim to stay updated on regulatory changes.
• Identified potential risks through meticulous evaluation of company policies.
• Enhanced compliance programme by coordinating with various departments.
• Promoted transparency by maintaining open communication with senior management team.
• Streamlined reporting process, resulting in improved data accuracy and consistency.
• Worked to quickly and effectively resolve identified compliance issues, uncovering root causes and implementing swift action plans.