Shiva Kasha
Edinburgh,United kingdom
Summary
Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic. Productive and energetic with history or reliable performance.
Overview
9
9
years of professional experience
Work history
Food and beverage assistant
Cadiz Drg group
Edinburgh, United Kingdom
2024.03 - 2026.05
- Led team to deliver outstanding hospitality operations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Built loyal customer base by creating welcoming environment with top quality service.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Received Best reviews from Trip Advisor and google reviews
- Awarded with best employ of the month with in a month
- Followed loyalty with the company
- Performed all round task in the restaurant
Food and Beverage Supervisor
Tantra Bar and Restaurant
Edinburgh, Scotland
2023.01 - 2024.02
- Managed and supervised food and beverage operations, ensuring exceptional service and customer satisfaction
- Developed and implemented strategies to improve efficiency and profitability of the department
- Trained and mentored staff, enhancing their skills and delivering high-quality service
- Collaborated with other departments to coordinate events and ensure smooth operations
- Experience in taking orders, serving food and beverages, and providing excellent customer service
- Efficiently managed guest inquiries and complaints to ensure customer satisfaction
- Knowledgeable in upselling and promoting menu items to increase restaurant revenue
- Skilled in maintaining cleanliness and organization of dining areas and service stations
- Demonstrated ability to accurately take and deliver customer orders to ensure customer satisfaction
- Proven expertise in serving and recommending food and beverage options based on customer preferences and dietary restrictions
- Highly skilled in maintaining clean and organized work areas to meet health and safety standards
Food and beverage supervisor
Movenpick Apartments and Hotels (Accor group)
Dubai, Downtown
2021.04 - 2022.07
- Welcoming the guest and allocating a table according their preference
- Serving food, Alcoholic & Non- Alcoholic Beverages
- Handling the POS
- Obtaining revenues, issuing receipts, accepting payments, returning the change
- Performing basic cleaning tasks as needed or directed by Assistant manager
- Filling in for absent staff as needed
- Co-ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction
- Tally the credit card settlement for the day with the batch closing report from EDC machine
- Close the shift on POS terminal
- Worked as barista in the coffee shop which is a part of Movenpick hotel.
- Assisted in managing front desk operations, including check-ins, check-outs, and guest inquiries
- Collaborated with housekeeping staff to ensure cleanliness and comfort of guest rooms
- Worked with the F&B team to provide excellent service during banquets and events
- Participated in training sessions to learn about hotel operations and customer service best practices.
Food and Beverage service waiter
Greenpark Hotels
Hyderabad, India
2020.02 - 2020.11
Food and Beverage service waiter
Oakwood Hotels and Resorts
Hyderabad, India
2018.12 - 2019.12
Food and Beverage service waiter
Asian group dock 45 pub
Hyderabad, India
2018.01 - 2018.07
Trainee
Greenpark Hotels and Resorts
Hyderabad, India
2016.12 - 2017.04
Education
Board of secondary education -
Sri chaitanya high school
Jagityal, IndiaMsc International tourism and destination management - Hospitality management
Edinburgh napier university
United kingdom, ScotlandBachelors of Hotel Management - Hospitality management
Pioneer institute of hotel management
Hyderabad, IndiaBoard of Intermediate education -
Alphores junior college
Jagityal, IndiaSkills
- Leadership
- Communication
- Time management
- Teamwork
- Menu planning
- Food safety
- Debate session
- Multitasking efficiency
- Beverage mixing
- In-Depth allergen knowledge
- Use of cleaning equipment
- Menu knowledgeability
- Wine serving
- Timely service delivery
- Electronic ordering systems use
- Dining area organisation
- Up-Selling strategies
- Handling difficult customers
- Customer Service
Accomplishments
- Received best employ of the month from our General manger for upselling in food and beverage service
Additional Information
• Currently I’m on post graduate visa and it expires on may 2027, further I’m looking for a company who can sponsor inside united kingdom or any country , i can join with in 15 days of notice.
Affiliations
- Travel
- Music
- Badminton
Declaration
I hereby declare that the above information provided is true and correct to the best of my knowledge and belief.
Place; Edinburgh
Signature ; Shiva kasha
Timeline
Food and beverage assistant
Cadiz Drg group
2024.03 - 2026.05
Food and Beverage Supervisor
Tantra Bar and Restaurant
2023.01 - 2024.02
Food and beverage supervisor
Movenpick Apartments and Hotels (Accor group)
2021.04 - 2022.07
Food and Beverage service waiter
Greenpark Hotels
2020.02 - 2020.11
Food and Beverage service waiter
Oakwood Hotels and Resorts
2018.12 - 2019.12
Food and Beverage service waiter
Asian group dock 45 pub
2018.01 - 2018.07
Trainee
Greenpark Hotels and Resorts
2016.12 - 2017.04
Board of secondary education -
Sri chaitanya high school
Msc International tourism and destination management - Hospitality management
Edinburgh napier university
Bachelors of Hotel Management - Hospitality management
Pioneer institute of hotel management
Board of Intermediate education -
Alphores junior college