Shirlyn Mining

1. Business Growth Strategy

• Developed short, medium, and long-term business growth plans
• Set measurable business goals and KPIs.
• create strategies to increase client acquisition and retention.

5. Conducted strategic planning sessions to align business goals.

• Conduct Swot analysis
• Identify business risks and opportunities
• Develop contingency plans

Facilitate strategic planning sessions with leadership.

• Strategic reports.
• 2. Market research and competitive analysis

Research immigration trends and changing client needs.

• Analyse competitors' services,pricing and marketing.
• Identified opportunities for new services and market expansion.

3. Developed new business opportunities through outreach and networking.

• Building partnerships with: Recruitment agencies, employers, international education providers and universities and colleges.
• Develop referral programs
• 4. Tracked key performance indicators to assess operational effectiveness.
• Created business dashboards to visualise key performance indicators
• Track KPIs such as: number of consultations, client satisfaction, referral rate, Marketing ROI, Revenue, Average processing time.

Streamlined operations to enhance efficiency, deliver high-quality client experience, and achieve financial and operational goals.

• Develop and implement standard operating procedures.
• Ensure projects and orders are delivered on time and within budget.
• Financial oversight by monitoring operational expenses.
• Sourced and negotiated with suppliers to optimise costs and ensure quality of materials.
• Coordinated logistics and event planning for seamless execution of events, ensuring all elements aligned for client satisfaction.
• Oversee the client journey from enquiry to aftercare.
• Manage cake and event bookings from enquiry to completion.
• Conducted quality assurance checks to ensure products met company standards.
• Resolve customer concerns professionally.

• Managed confidential personnel records, ensuring data protection compliance and secure information handling.
• Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
• Developed and implemented HR policies and procedures, aligning with organisational goals and regulatory standards.
• Supervised staff recruitment, interviewing, selecting and onboarding.
• Administered payroll operations, accurately processing wages, deductions, and tax requirements for all staff members.
• Gathered and analysed data extensively to obtain useful HR metrics.

• Assisted in the recruitment process by screening CVs, scheduling interviews, and contacting candidates.
• Kept candidate records updated with current details from posting enquiries.
• Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
• Maintained confidential HR records and databases, updating employee information and documentation.
• Communicated clearly and professionally with staff and customers.
• Answered incoming client and candidate calls eloquently and professionally, maintaining positive communications.
• Supported senior HR staff in gathering and processing invoices and time-sheets.
• Supported the HR team in drafting job descriptions, employment contracts, and other HR correspondence.
• Called back successful candidates to ascertain readiness and availability to work.