SHIRLEY TATIANA OZ

Transitioning from my career as a teacher to a Passenger Service Agent feels like a natural progression, given my diverse background and experiences. In the classroom, I have honed essential skills such as clear communication, patience, and adaptability. These skills are vital when dealing with the wide array of passengers one encounters in the airport setting. Whether it's explaining flight details or assisting individuals from various backgrounds, my ability to engage and empathize with people has been finely tuned through years of teaching.

Moreover, my time as an assistant manager at Sofra Restaurant has provided me with valuable insights into customer service and satisfaction. Working in a fast-paced environment like a restaurant, I have learned how to anticipate and address the needs of customers efficiently while maintaining a high level of professionalism. This experience has not only strengthened my organizational and problem-solving skills but also instilled in me a strong sense of responsibility and attention to detail. I believe these qualities will be invaluable as I transition into the role of a Passenger Service Agent, where ensuring the comfort and safety of travelers is paramount. With my combined background in education and hospitality, I am eager to contribute to the seamless operation of airport services and enhance the overall passenger experience.

• Ozgur Kaya, Sofra Restaurant, +44 7479 656711
• Gulsah Dover, BISIS,+90 533 206 04 85
• Anjaritta Rantanen, MEF university, Director, 0212 3953600
• Gurkan Yasar, UZE, Director, 00 555 554 42 94
• Marlen Cabezas, Latin Scholl GGM, Director, 0044 7850 665 7656

• Date of birth: 12/08/85
• Marital Status: Married