Summary
Overview
Work history
Education
Skills
References
Personal Information
Timeline
Generic
SHIRLEY TATIANA OZ

SHIRLEY TATIANA OZ

London,Greater London

Summary

Transitioning from my career as a teacher to a Passenger Service Agent feels like a natural progression, given my diverse background and experiences. In the classroom, I have honed essential skills such as clear communication, patience, and adaptability. These skills are vital when dealing with the wide array of passengers one encounters in the airport setting. Whether it's explaining flight details or assisting individuals from various backgrounds, my ability to engage and empathize with people has been finely tuned through years of teaching.

Moreover, my time as an assistant manager at Sofra Restaurant has provided me with valuable insights into customer service and satisfaction. Working in a fast-paced environment like a restaurant, I have learned how to anticipate and address the needs of customers efficiently while maintaining a high level of professionalism. This experience has not only strengthened my organizational and problem-solving skills but also instilled in me a strong sense of responsibility and attention to detail. I believe these qualities will be invaluable as I transition into the role of a Passenger Service Agent, where ensuring the comfort and safety of travelers is paramount. With my combined background in education and hospitality, I am eager to contribute to the seamless operation of airport services and enhance the overall passenger experience.

Overview

17
17
years of professional experience

Work history

Manager's assistant

Sofra Restaurant
London
09.2023 - 02.2024
  • Worked with store manager to develop action plans to increase performance and exceed sales.
  • Acted as point of contact and escalation for complex customer queries.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Created expense reports with matching receipts.
  • Photocopied and printed presentations and reports for meetings.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

Spanish Teacher

British International S.
Istanbul
01.2022 - 01.2023

Spanish Teacher

FBK Okulları
Manisa
01.2018 - 01.2022

Spanish Teacher

MEF University
Istanbul
01.2016 - 01.2018

Spanish Teacher

Uztun Zekalilar Institusu
Istanbul
01.2013 - 01.2015

Waiter bartender

Sofra resturant
London
09.2007 - 12.2010

Spanish Teacher (GCSE level)

Latin School GGM
London
01.2007 - 01.2010

Education

English Language (London Scotts College) -

Spanish Language and literature Teacher (UCB) - undefined

English Language (UMSS) - undefined

Turkish Language (Dilmer) -

Skills

  • Coordinating schedules
  • Customer service management
  • Multilingual
  • Team building
  • Communication skills

References

  • Ozgur Kaya, Sofra Restaurant, +44 7479 656711
  • Gulsah Dover, BISIS,+90 533 206 04 85
  • Anjaritta Rantanen, MEF university, Director, 0212 3953600
  • Gurkan Yasar, UZE, Director, 00 555 554 42 94
  • Marlen Cabezas, Latin Scholl GGM, Director, 0044 7850 665 7656

Personal Information

  • Date of birth: 12/08/85
  • Marital Status: Married

Timeline

Manager's assistant

Sofra Restaurant
09.2023 - 02.2024

Spanish Teacher

British International S.
01.2022 - 01.2023

Spanish Teacher

FBK Okulları
01.2018 - 01.2022

Spanish Teacher

MEF University
01.2016 - 01.2018

Spanish Teacher

Uztun Zekalilar Institusu
01.2013 - 01.2015

Waiter bartender

Sofra resturant
09.2007 - 12.2010

Spanish Teacher (GCSE level)

Latin School GGM
01.2007 - 01.2010

English Language (London Scotts College) -

Spanish Language and literature Teacher (UCB) - undefined

English Language (UMSS) - undefined

Turkish Language (Dilmer) -

SHIRLEY TATIANA OZ