Shirley Ann Fenn
Cleethorpes,UK
Summary
Security professional with extensive expertise in body search procedures, X-ray screening, and CCTV operation. Demonstrates strong investigative skills and decision-making under stress, ensuring integrity and ethical conduct in all security operations. Proficient in risk assessment, incident reporting, and crowd control strategies, with a commitment to customer service excellence. Certified in first aid and CPR, adept at using intercom systems and security equipment to maintain property protection. Career goal: to leverage leadership skills and anti-terrorism tactics knowledge to enhance organisational security measures.
Skilled Security Officer with knack for maintaining safe and secure environments. Successfully managed diverse security challenges by swiftly assessing situations and implementing appropriate measures. Known for enhancing site safety, reducing incidents, and building solid relationships with team members and clients.
Overview
10
10
years of professional experience
6052
6052
years of post-secondary education
1
1
Certification
Work history
Security Officer/security Supervisor
Total Security Services/OCS
Grimsby, North East Lincolnshire
2019.10 - Current
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows, and gates.
- Used CCTV surveillance systems to find and record incidents requiring legal intervention.
- Reported suspicious and criminal activity to local authorities, using CCTV footage to back up evidence.
- Ensured maximum security by staying alert throughout patrols and immediately removing potential threats.
- Ensured employees and customers felt safe and secure by always staying visible.
- Monitored training of new security personnel, recommending updates and changes in training programme when necessary.
- Completed daily logs accurately to facilitate good transfer of information between staff and shifts.
- Reported security incidents, accidents, and medical emergencies to law enforcement.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Operated video surveillance software and equipment to monitor premises for trespassers and suspicious activity.
- Offered visible security for premises, deterring criminal and behavioural incidents.
- Enforced site rules, notified violators of infractions, and removed individuals from property.
- Maintained secure access control checking over 100 employee cards in 1 week, monitoring visitors, and completing scans to locate contraband items.
- Walked property during busy periods to observe activities and protect assets.
- Deterred and apprehended shoplifters at various retail locations, detecting suspicious behaviour by observing customers closely.
- Stayed vigilant and aware when on duty and conducting establishment patrols to deter and detect crimes.
- Effectively handled crisis and emergency situations with confidence.
- Detected emergencies using electronic access control systems, video surveillance and security lighting.
- National, UK
Event safety/security steward
Event Cover Productions
Newcastle, Newcastle upon Tyne
2018.06 - 2021.10
- Carry out thorough bag checks, effectively enhancing overall event safety.
- Arranged safety barriers to provide clear, distance queueing systems in line with venue policy.
- Checked tickets and scanned customers into venues efficiently, reducing queue times.
- Provided warm, friendly customer greetings, providing professional event care from arrival to departure. Whether people were attending football with 600 -700 people or smaller events with fewer people over longer periods of time like elections.
- Advised customers on hospitality facilities and their locations, improving event site flow.
- Provided information to guests regarding restrooms and exits, offering exact locations.
- Dealt with potential conflict situations while remaining controlled and professional .
- Built excellent client and employee relationships by staying polite, helpful, and attentive throughout service.
- Helped guests after checkout by handling luggage, summoning taxis, and assisting in departure vehicles.
- Patrolled and checked facilities after business closure and assisted people with leaving buildings through designated exits.
- Inspected parking lot, verifying vehicles were properly parked and displaying parking permits.
- Covering North East England
Volunteer Appropriate Adult
Middlesbrough and Stockton Mind
Middlesbrough, Teesside
2016.11 - 2021.10
- Supported vulnerable individuals who needed to be supported while being interviewed by police or Department of Work and Pensions. Appropriate Adults could get no calls or get called out and be out for 5 or 6 hours some days even longer.
- Always maintained client confidentiality in line with organisational guidelines.
- Escorted clients to shops and appointments tailoring services to meet their mobility and personal needs of individuals.
- Provided support in social, physical, and emotional areas to assist clients integration within local community groups.
- Conducted one-on-one coaching using cognitive approach to go that extra mile, assist special needs of clients, and help overcome problems and limitations.
- Listened and communicated with continued care and attention to build trusting relationships with service users.
- Remained calm under pressure to deal with emotional and behavioural difficulties effectively and appropriately.
Event Safety/security steward (SIA)
All Event security
Darlington, Durham
2019.08 - 2019.08
- Advised customers on hospitality facilities and their locations, improving event site flow.
- Checked tickets and scanned customers into venues efficiently, reducing queue times.
- Carry out thorough bag checks, effectively enhancing overall event safety.
- Monitored suspicious behaviour, escalating to management and external authorities as needed.
- Remain calm and effective under pressure to handle emergency scenarios safely and appropriately. including keeping 4 children calm while police were dealing with adults.
- Assisted emergency services with venue access, enabling swift response to safety emergencies.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Offered visible security for premises, deterring criminal and behavioural incidents.
Caseworker (volunteer)
Royal Air Force Association
Middlesbrough, Teesside
2017.03 - 2018.12
- Engaged with members and former members to better understand needs and deliver excellent service.
- Conducted consultations with clients to obtain better understanding of requirements and service needs.
- Maintained client health and well being by assessing and providing appropriate services that suited current needs.
- Assessed clients through consultations and monitoring to determine service needs and benefits required.
- Demonstrated confidentiality, equality, and diversity policies to comply with professional practice standards and legislation.
- Drafted notes and reports to relay conditions, developments, and changes to management, supporting health and welfare of clients.
- Listened without judgement to provide compassionate, empathetic case support.
- Optimised 100% outcomes by providing person-centred care tailored to user needs and lifestyle.
Volunteer Street Angel
Redcar Beacons
Redcar, Redcar and Cleveland
2016.06 - 2018.06
- Supported smooth running of local fundraising events.
- Maintained excellent professional relationships by mile to complete tasks voluntarily.
- Used excellent listening skills, empathy, and friendly approach to provide best possible service for people enjoying their night out who needed help.
- Administered first aid when required and ensured people were safe. this could include giving out anywhere from 1 to 10 pairs of flip flops to save peoples feet getting hurt.
- Liaised with door staff and emergency services when needed.
Education
Diploma of Higher Education - Social Work
Teesside University
Middlesbrough, MDB08.2023
Some College (No Degree) - Access to Humanities and Social Science
Redcar And Cleveland College
Redcar, RCC03.
Some College (No Degree) - English
Redcar And Cleveland College
Redcar, RCCSkills
- Report writing
- First aid and CPR certified
- CCTV operation knowledge
- Decision-Making under stress
- Risk assessment capability
- Customer service dedication
- Initiative taking
- Team Leadership
Certification
- SIA Door Supervisor and top up training
- Mental Health First Aid
- First Aid at Work
- Customer Service
- Principles of Team Leading
- Suicide Awareness
- Introduction to Counselling Act
- Anger Management and Conflict Resolution
- Security Management
- Fundamentals of Domestic Abuse
Affiliations
International Professional Security Association, M.IPSA
Timeline
Security Officer/security Supervisor
Total Security Services/OCS
2019.10 - Current
Event Safety/security steward (SIA)
All Event security
2019.08 - 2019.08
Event safety/security steward
Event Cover Productions
2018.06 - 2021.10
Caseworker (volunteer)
Royal Air Force Association
2017.03 - 2018.12
Volunteer Appropriate Adult
Middlesbrough and Stockton Mind
2016.11 - 2021.10
Volunteer Street Angel
Redcar Beacons
2016.06 - 2018.06
Diploma of Higher Education - Social Work
Teesside University
Some College (No Degree) - Access to Humanities and Social Science
Redcar And Cleveland College
Some College (No Degree) - English
Redcar And Cleveland College