Shirley Smith
Clavering
Summary
- Driven and enthusiastic professional within the transport and aviation security industry,
- Winner of the High Flyers award in 2025.
- Over 30+ years experience of working with the general public.
- Ensure the execution of all health and risk management protocols and follow all safety guidelines for all workers.
- Very thorough with a high attention to detail.
- Exceptional communication and relationship building abilities.
- Resourceful with an ability to problem solve.
- Exceptional time management skills.
- Solid understanding of training and mentoring employees.
- High quality service and consistent results. Dedicated.
- Future Security Champion.
- Thrives under pressure with the ability to adapt to any challenge.
- Experience in team management and roster design, focused on optimizing training efficiency.
Overview
34
34
years of professional experience
Work history
Airside FSR Champion
MAG Stansted Airport Limited
Stansted, Essex
10.2024 - 07.2025
- As Future Security Champion for the Airside department at VP9, I prioritize delivering exceptional customer service while ensuring that my colleagues feel supported throughout their training on future security machines.
- Responsibilities include guiding colleagues through our new technology and processes, helping them to understand the features and functionalities of the machines, and addressing any queries or concerns they may have.
- Conducted hands-on sessions demonstrating the operation of equipment and emphasizing the importance of security protocols.
- By fostering an environment of open communication, I encouraged my colleagues to share their experiences and feedback, which allowed us to continuously refine our approach to the support they need and deserved.
- In addition to technical support and training, I place a strong emphasis on the customer service aspect of our role.
- Provided a positive experience for our airport partners and passengers.
- Trained my colleagues on how to interact with our airport partners and passengers professionally and courteously while ensuring that safety measures are upheld.
- Kept up to date with all the latest developments in security technology and best practices, which allowed me to bring valuable insights to our training sessions.
- My aim is to empower my Airside colleagues with the knowledge and skills they need to excel in their roles and to adapt to the evolving demands of airport security.
- Ultimately, my commitment to excellence in customer service and security training not only enhances the capabilities of my team but also contributes to the overall safety and satisfaction of our airport partners and passengers.
- I am proud to play a pivotal role in shaping the future of security operations at VP9.
- Designed a new roster for a team of 10, improving operational efficiency.
- Implemented a flexible staffing strategy for Airside security personnel, ensuring consistent FSR familiarization.
- Monitored staff training statuses to prevent lapses in certification, reducing a need for retraining.
- Adapted roster plans in response to unforeseen staff shortages, maintaining coverage and operational integrity.
- Collaborated with supervisors and team members to address challenges related to sickness and schedule changes.
- Facilitated communication between staff and management to enhance team dynamics and performance.
Aviation Security Officer
Stansted Airport Limited
Stansted Airport, Essex
06.1997 - Current
- Level One Security Trained to maintain security standards and ensure smooth transition of all customers, staff, airport users and vehicles through our airport in accordance with regulatory and local requirements.
- Responsible for escalating any compliance and health and safety incidents through correct channels.
- Deliver positive customer experience in a safe and compliant manner.
- To screen and validate all personnel, vehicles and items carried into the restricted areas using security equipment available.
- To ensure no prohibited items are taken into restricted areas and to ensure the safety of all aircraft, passengers and staff are maintained.
- To assist with emergency situations when they arise.
- Helpful attitude, ensuring a smooth running of Airside Security.
- Professional standards.
- Adhere to safety and security notices.
- Complete documentation and record incidents as required.
- Inputted visitor information into security tracking systems.
- Responsible for maintaining and protecting the integrity of airside and landside boundaries along with all key assets within the critical part, in accordance with regulatory and local requirements.
- Airside driving permit which has allowed me to drive airside patrols in order to monitor and carry out surveillance of airside areas.
- Responded to incidents and have supported initial incident investigations.
- Carried out inspections of the airside fence line and boundaries.
- Assisted with fire evacuations and TTs breakdowns on numerous occasions.
- Carried out numerous duties across the airport which require vehicle assistance including security escorting, staff movements, screening of non-EU flights and support with TCP's when required.
Home Carer
Mum and Dad
Clavering, Essex
10.2011 - 01.2021
- Took care of my mum and dad at home.
- Mum had dementia and stage 5 kidney disease so I learned how to cope with vascular dementia and how the disease would affect her and also learned all about kidney disease and what mum was able to eat and what she was not allowed to eat.
- Carried out first aid procedures, attending to minor injuries and wound dressing.
- Assisted them to maintain social relationships by encouraging engagement with friends and family and accompanying them to meetings and social groups.
- Ensured effective and compassionate personal care was provided to them both at home.
- Attended to daily living tasks for them both, carrying out meal preparation, feeding and cleaning.
- Conducted risk assessments around the house, minimising potential dangers for them.
- Coordinated appointments to ensure optimal healthcare provision for them both.
- Administered medication as prescribed to manage health conditions effectively.
Coach Station Manager
Speedlink
Stansted Airport, Essex
05.1993 - 05.1997
- Scheduled and saw over 600 clients per day, providing advice and support on coach and bus routes from the airport to various towns around the country.
- Issuing of coach and bus tickets.
- Liaised with thousands of coach and bus drivers with regards to parking bays.
- Offered flexible working patterns to meet peak business demands.
- Created and maintained a comfortable environment for passengers by controlling temperature gauges and entertainment resources.
- Collected cash fares and completed daily paperwork accurately avoiding discrepancies in financial records.
- Checked passenger tickets and issued receipts for new fares.
- Administered first aid during emergencies; ensured immediate care before medical aid arrived.
Coach Driver (PSV)
Speedlink
Gatwick Airport, Sussex
05.1991 - 05.1993
- Delivered thousands of passengers to their destinations on time by following strict schedules.
- Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions and guarantee passengers safety.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Advised passengers on most cost-effective fares and services.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers promoting an inclusive environment on board.
- Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
- Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
- Administered first aid during emergencies; ensured immediate care before medical aid arrived.
Education
Pass - Unite Understanding Your Union
Ruskin College
Birmingham08.2024
Pass - Unite Workplace Representative Pensions Part 1
Ruskin College
Online04.2024
Pass - Unite Equality And Diversity
Ruskin College
Online01.2024
Pass - Unite Workplace Representative 2B
Ruskin College
Online11.2023
Pass - Unite Workplace Representative 2A
Ruskin College
Online10.2023
Pass - Unite Workplace Representative 1B
Ruskin College
Online08.2023
Skills
- Level 1 Aviation Security Trained
- Problem solving
- Customer service
- Team leadership and motivation
- Critical observation
- Complaint handling and resolution
- Commitment to excellence
- Strategic planning
- Leadership
- Great Communication skills with employees and management
Hobbies
- Swimming
- Running
- Boxing
- Unite Workplace Representative
Accomplishments
Winner of the High Flyers Award 2025 for Growing Everyday.
Timeline
Airside FSR Champion
MAG Stansted Airport Limited
10.2024 - 07.2025
Home Carer
Mum and Dad
10.2011 - 01.2021
Aviation Security Officer
Stansted Airport Limited
06.1997 - Current
Coach Station Manager
Speedlink
05.1993 - 05.1997
Coach Driver (PSV)
Speedlink
05.1991 - 05.1993
Pass - Unite Understanding Your Union
Ruskin College
Pass - Unite Workplace Representative Pensions Part 1
Ruskin College
Pass - Unite Equality And Diversity
Ruskin College
Pass - Unite Workplace Representative 2B
Ruskin College
Pass - Unite Workplace Representative 2A
Ruskin College
Pass - Unite Workplace Representative 1B
Ruskin College
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