shirley skelton

• Advised customers with allergens and intolerances, demonstrating thorough menu knowledge.
• Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
• Refilled bar counter and fridges with snacks, ice and drinks.
• Created welcoming, vibrant bar atmosphere, generating positive first impressions with customers.
• Memorised extensive drinks list and recipes to accurately answer clients questions.
• Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
• Rotated stock, paying attention to use-by dates.

• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Led group activity programmes to support independence and encourage community inclusion.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Administered medication with rigorous planning and recordkeeping.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.

• Coordinated movement routines for patients according to individual physical requirements.
• Developed and implemented cohesive care plans for patients according to individual needs.
• Empowered service users to remain as independent as possible and retain sense of identity.
• Participated in delivery of therapeutic care treatments under supervision of qualified staff.
• Reported on patients' health and mobility progress, maintaining excellent continuity of care.
• Administered medication to safeguard health and wellbeing.
• Delivered compassionate care in residential homes, community settings, and homes of service users.
• Adopted person-centred approach in all aspects of care-giving.
• Worked collaboratively with other support workers to maintain holistic care for clients.

• Led group activity programmes to support independence and encourage community inclusion.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.

had a break after being made redundant

• Visited accommodation areas and verified cleanliness of rooms and reception areas.
• Delivered services within solution-focused therapy approach to affected persons.
• Extended emotional and practical support to young people for challenges encountered.
• Completed risk assessments to help people identify and manage potential risks.
• Reviewed and submitted inputs to improve service delivery and development.
• Advocated for young people in discipline cases and in maintaining assigned homes.
• Helped young people with acquiring confidence and skills to live independently.

• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
• Delivered on care plan goals while responsibly managing client budget.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Organised social activities and events to build community connections.
• Maintained confidentiality and compliance standards for optimised patient care.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Coordinated and planned care schedules, supporting [Number]+ patients to lead fulfilling lives.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

• Delivered on care plan goals while responsibly managing client budget.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Meticulously followed individualised care plans to achieve agreed objectives.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.

• Ran promotions and events in line with company standards.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
• Completed opening and closing procedures each day.
• Developed team's product knowledge, resulting in increased store sales.

• Nurtured service users' confidence and independence, improving social rehabilitation for patients.
• Assisted in daily personal care routines for improved patient wellbeing.
• Conducted risk assessments and checked fire alarm systems.
• Completed laundry, ironing and dry cleaning.

my mum dementia got worse and took a few years out to support my dad to care for her

• Resolved customer complaints and process issues with proactive problem-solving skills.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Updated product labelling and pricing to reflect discounts and offers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Operated cash registers with accuracy and processed cash and card transactions.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

i had 2 children and spent time with them

• Delivered outstanding in-store experience through positive and attentive customer service.
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Resolved customer complaints and process issues with proactive problem-solving skills.