Summary

Overview

Work history

Education

Skills

Work availability

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Timeline

Shirley Linnitt

Attleborough,Norfolk

Summary

Dedicated and results-driven professional with a proven track record in sales, showcasing excellent customer service skills. Adept at fostering positive relationships with clients and colleagues, I bring a unique blend of intelligence and empathy to every interaction. My experience extends to working in an educational setting, where I provided crucial support to students, particularly in A-levels, and played a pivotal role in addressing mental health and well-being concerns.

I have successfully collaborated with external agencies such as social workers and police, demonstrating strong interpersonal and communication skills. Proficient in Microsoft Office, I efficiently leverage technology for data collation and presentation. My ability to work both independently and as a team player has been consistently demonstrated throughout my career.

Recognized for being a good listener, I pride myself on understanding and addressing the needs of others. I am skilled in utilizing school Sims systems for data management, reflecting my commitment to ensuring accuracy and efficiency in administrative tasks. With strong written and oral communication skills, I am poised to contribute positively to any team or project, bringing a unique combination of professional expertise and genuine empathy

Overview

years of professional experience

Work history

Post 16 Educational Support Worker

Sapienta (Attleborough Academy)

Attleborough, Norfolk

01.2015 - Current

Overseeing the running of a supervised study class, 5 classes per day, in preparation for A levels, in addition to a form class..
Working 1-1 with students, aiding in additional learning, preparation for university, mental health and well being to guarantee safety and access to equitable learning.
Dealing with external agencies, social services, health and counselling services, law enforcement/county lines/operation encompass, community organisations.
Built and maintained positive, impactful relationships with students through attentive listening and communication abilities, to facilitate improved learning outcomes.
Monitored and reported on students' attendance and academic progress to ensure the highest possible outcome for their success.
Adhered to company policies, safety procedures and performance standards.
Safeguarding, dealing with students, families and agencies to ensure the safety and well being of our young people.
Effectively managed pupil conduct through good communication to promote success.

HLTA (Higher Level Teaching Assistant)

Attleborough Junior School

Attleborough, Norfolk

10.2010 - 01.2015

Maximised student learning through alternative, inclusive Physical Education to promote individual success.
Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Tutored students individually and in small groups to reinforce learning concepts from core subjects.
Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
Developed and nurtured excellent relationships with students, parents and staff, enhancing positive learning environments.

Medication Delivery Specialist

Lloyd's Pharmacy

Attleborough, Norfolk

05.2010 - 10.2010

Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
Fostered positive working relationships with customers, knowledgeably responding to medication issues and dealing with external barriers to their care.
Completed deliveries with a smile and patient, personalised service, in addition to checking in on vulnerable, housebound customers (outside of my job spec).

Owner, Wickedy Woo Entertainment

Self employed

Attleborough, Norfolk

07.2008 - 10.2010

Promoted company products and services on social media to increase brand awareness.
Networked in and out of county, cultivating mutually beneficial partnerships.
Facilitated ongoing website updates and maintenance to align with brand evolution.
Promoted brand at events and conferences and established strong reputation within industry.
Supervised staff to deliver top-quality service in alignment with company objectives.
Applied customer feedback to inform business strategy and foster continued loyalty.
Trained part time staff to ensure high level customer service and satisfaction.

Estate Agent

William H Brown

Wymondham, Norfolk

02.2007 - 08.2009

Provided expert purchasing advice to prospective buyers in line with client objectives.
Led negotiations, consistently trying to achieve the best possible sales price.
Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
Showed residential properties and explained features, value and benefits of available homes.
Generated lists of properties compatible with buyers' needs and financial resources.
Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.

Sale advisor

M & Co

Attleborough, Norfolk

09.2005 - 01.2007

Established customer purchasing needs, offering personalised guidance with product and accessory selection.
Understood store goals and used upselling and cross-selling techniques to achieve targets.
Used active listening and relationship-building techniques to assess customer needs and provide high levels of in-store service.
Signed customers up to brand loyalty schemes, increasing repeat store spending.
Responsibilities also included the opening and closing of store and banking.

British Telecom Customer Service Advisor

British Telecom

Norwich, Norfolk

09.1996 - 02.2000

Investigated customer issues to find acceptable conclusion and prevent recurrence.
Offered detailed advice on product and service benefits.
Met all targets when providing customer care, handled customers with patience, understanding and empathy to ensure a positive customer experience.
Escalated complex issues in line with internal best practices for swift resolution.

Timeshare sales specialist

Club Aphrodite, John Theodorou

Erimi Gardens, Limassol

04.1991 - 11.1993

Built rapport with customers to achieve sales goals.
Harnessed new business opportunities through strategic networking.
Exceeded monthly revenue targets through managing and maintaining high-value clients.

Receptionist

Tony's (Hair Salon)

St Julian's, Malta

08.1990 - 03.1991

Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Both in English and Maltese.
Delivered front of house duties with warm and professional manner.
Answered phone calls daily to schedule appointments and advise on service options.
Managed appointments and schedules to smooth workflow.
Promoted and sold additional services and products, increasing salon revenue.
Pre-booked returning client appointments to foster continued loyalty.

Education

Certificate of Higher Education - Childhood Studies/Psychology

The Open University

Milton Keynes