Intro Video
Summary
Skills
Overview
Work history
Education
LANGUAGES
Timeline
Hi, I’m

Shirley Kutadzaushe

Nottingham,UK
Shirley Kutadzaushe

Intro Video

https://www.youtube.com/watch?v=G725HM0JKE4

Summary

Accomplished professional with expertise in Insurance Project Delivery and Policy Administration Systems (PAS). Demonstrates strong leadership and team development skills, fostering cross-functional collaboration to drive continuous improvement. Proven track record in stakeholder and client management, with a focus on insurtech and micro-insurance innovations. Adept at strategic reporting and governance, contributing to the success of start-up environments. Committed to leveraging skills for impactful contributions in the insurance sector.

Skills

  • Insurance Project Delivery
  • Policy Administration Systems (PAS)
  • Leadership & Team Development
  • Cross-Functional Collaboration
  • Continuous Improvement
  • Stakeholder & Client Management
  • Insurtech & Micro-Insurance
  • Strategic Reporting & Governance
  • Start Up

Overview

10
years of professional experience

Work history

Solgari
Remote

Senior Implementation Consultant
07.2023 - 11.2025

Job overview

  • Led and successfully delivered 6 complex IT service implementation projects within 7 months, demonstrating efficient project execution and quality control
  • Defined and documented implementation methodology, creating a structured approach that improved project delivery timelines and client satisfaction
  • Collaborated closely with cross-functional teams, to scope and execute projects, ensuring alignment with client expectations
  • Mentored junior team members, contributing to their professional development and ensuring knowledge transfer
  • Provided leadership during project escalations, effectively managing risks and issues to ensure smooth delivery
  • Fostered strong relationships with key stakeholders, both internal and external, driving project success through communication and collaboration

MIC Global
Remote

Head of Client Implementation
03.2022 - 01.2023

Job overview

  • Built and led insurance implementation function from the ground up, creating scalable processes for underwriting, policy operations, claims, and finance.
  • Defined and implemented project delivery and account management methodologies, driving operational improvements and increasing project profitability within 3 months.
  • Managed full project lifecycle across global insurance programmes — from initial scoping and resourcing to post-implementation support.
  • Led and mentored team of remote project managers, embedding delivery best practices, setting KPIs, and improving team productivity and performance.
  • Acted as primary escalation point for client issues, maintaining strong stakeholder relationships and ensuring timely resolution.
  • Collaborated cross-functionally with underwriting, policy ops, finance, technology, and executive leadership to align delivery with strategic goals.
  • Championed Agile delivery practices, introducing process improvements in collaboration with tech leadership and enhancing cross-departmental workflows.
  • Recruited, onboarded, and developed new project managers, creating training frameworks and supporting team alignment with delivery objectives.
  • Reported to CEO and EXCO, providing executive summaries, performance insights, and strategic recommendations to support leadership decisions.

Cegedim Insurance Solutions
Bristol/Remote

Implementation Consultant
09.2015 - 03.2022

Job overview

  • Led and delivered multiple SaaS implementation projects for major health insurers, managing full delivery lifecycle from business requirements to go-live.
  • Defined and documented implementation methodology used across the insurance portfolio, streamlining delivery timelines and improving client satisfaction.
  • Collaborated cross-functionally with product and development teams to build insurance software solutions to shape strategic software solutions, enhancing customer satisfaction
  • Built strong relationships with large insurance clients, acting as key point of contact throughout delivery.
  • Mentored junior team members and guided delivery practices, supporting the growth of internal consulting capabilities.

Education

Loughborough University

Bachelor of Science from IT Management for Business

LANGUAGES

Zulu - Advanced
Intermediate
Ndebele - Advanced
Intermediate
Xhosa - Intermediate
Intermediate

Timeline

Senior Implementation Consultant

Solgari
07.2023 - 11.2025

Head of Client Implementation

MIC Global
03.2022 - 01.2023

Implementation Consultant

Cegedim Insurance Solutions
09.2015 - 03.2022

Loughborough University

Bachelor of Science from IT Management for Business

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Shirley Kutadzaushe