Hi, I’m
Shirley Kutadzaushe
Nottingham,UK
Intro Video
https://www.youtube.com/watch?v=G725HM0JKE4
Summary
Accomplished professional with expertise in Insurance Project Delivery and Policy Administration Systems (PAS). Demonstrates strong leadership and team development skills, fostering cross-functional collaboration to drive continuous improvement. Proven track record in stakeholder and client management, with a focus on insurtech and micro-insurance innovations. Adept at strategic reporting and governance, contributing to the success of start-up environments. Committed to leveraging skills for impactful contributions in the insurance sector.
Skills
- Insurance Project Delivery
- Policy Administration Systems (PAS)
- Leadership & Team Development
- Cross-Functional Collaboration
- Continuous Improvement
- Stakeholder & Client Management
- Insurtech & Micro-Insurance
- Strategic Reporting & Governance
- Start Up
Overview
10
years of professional experience
Work history
SolgariRemote
Senior Implementation Consultant
2023.07 - 2025.11 (2 education.years_Label & 4 education.months_Label)
Job overview
- Led and successfully delivered 6 complex IT service implementation projects within 7 months, demonstrating efficient project execution and quality control
- Defined and documented implementation methodology, creating a structured approach that improved project delivery timelines and client satisfaction
- Collaborated closely with cross-functional teams, to scope and execute projects, ensuring alignment with client expectations
- Mentored junior team members, contributing to their professional development and ensuring knowledge transfer
- Provided leadership during project escalations, effectively managing risks and issues to ensure smooth delivery
- Fostered strong relationships with key stakeholders, both internal and external, driving project success through communication and collaboration
MIC GlobalRemote
Head of Client Implementation
2022.03 - 2023.01 (10 education.months_Label)
Job overview
- Built and led insurance implementation function from the ground up, creating scalable processes for underwriting, policy operations, claims, and finance.
- Defined and implemented project delivery and account management methodologies, driving operational improvements and increasing project profitability within 3 months.
- Managed full project lifecycle across global insurance programmes — from initial scoping and resourcing to post-implementation support.
- Led and mentored team of remote project managers, embedding delivery best practices, setting KPIs, and improving team productivity and performance.
- Acted as primary escalation point for client issues, maintaining strong stakeholder relationships and ensuring timely resolution.
- Collaborated cross-functionally with underwriting, policy ops, finance, technology, and executive leadership to align delivery with strategic goals.
- Championed Agile delivery practices, introducing process improvements in collaboration with tech leadership and enhancing cross-departmental workflows.
- Recruited, onboarded, and developed new project managers, creating training frameworks and supporting team alignment with delivery objectives.
- Reported to CEO and EXCO, providing executive summaries, performance insights, and strategic recommendations to support leadership decisions.
Cegedim Insurance SolutionsBristol/Remote
Implementation Consultant
2015.09 - 2022.03 (6 education.years_Label & 6 education.months_Label)
Job overview
- Led and delivered multiple SaaS implementation projects for major health insurers, managing full delivery lifecycle from business requirements to go-live.
- Defined and documented implementation methodology used across the insurance portfolio, streamlining delivery timelines and improving client satisfaction.
- Collaborated cross-functionally with product and development teams to build insurance software solutions to shape strategic software solutions, enhancing customer satisfaction
- Built strong relationships with large insurance clients, acting as key point of contact throughout delivery.
- Mentored junior team members and guided delivery practices, supporting the growth of internal consulting capabilities.
Education
Loughborough University
Bachelor of Science from IT Management for Business
LANGUAGES
Zulu - Advanced
Intermediate
Ndebele - Advanced
Intermediate
Xhosa - Intermediate
Intermediate
Timeline
Senior Implementation Consultant
Solgari
2023.07 - 2025.11 (2 education.years_Label & 4 education.months_Label)
Head of Client Implementation
MIC Global
2022.03 - 2023.01 (10 education.months_Label)
Implementation Consultant
Cegedim Insurance Solutions
2015.09 - 2022.03 (6 education.years_Label & 6 education.months_Label)
Loughborough University
Bachelor of Science from IT Management for Business