Shirley Gwilym
10 Church Street, Pontlottyn, Bargoed,MID GLAMORGAN
Summary
I believe I am a compassionate care support Worker skilled in individual care planning and emotional support. I advocate for clients' rights, ensuring their voices are central to care decisions. I promote social inclusion and well-being through collaborative efforts with multi-agency teams.
I am also a motivated professional demonstrating strengths in interpersonal communication and emotional support. I adapt to diverse environments through teamwork and a client-centred approach as well as being confident in making decisions independently. I am eager to contribute to and enhance the well-being of individuals in a care setting and feel that these are skills and knowledge I could bring to this job role. I offer compassion and reliability and have the ability to build trusting and caring relationships with clients whilst within a professional manner maintaining appropriate boundaries.
I am skilled in communication, problem-solving, and providing emotional support. I offer empathy and patience to assist individuals in maintaining their independence and quality of life.
Overview
23
23
years of professional experience
Work History
Senior Residential Child Care Worker
RCTCBC
Rhondda Cynon Taff, RCT
2026.01 - Current
- Lead shifts to manage the smooth running of the children's home and coordinate staff rotas.
- Supervise and mentor staff through provision of supervision, training and guidance to workers.
- Support and mentor new starters to enable them to pass probation.
- Implement care plans and risk assessments tailored to each young person's needs.
- Promote well being through fostering a therapeutic, inclusive, safe and nurturing environment.
- Support education and activities to promote social inclusion and physical and mental wellbeing.
- Comply with safeguarding and recording these in a factual, accurate and timely manner.
- Manage challenging behaviour and crisis situations and recorded detailed incidents reports.
- Maintain and audit files both written and digitally in line with data protection and GDPR.
- Work in line with health & safety, COSHH and fire risk assessements according to policy and procedures, Care Inspectorate Wales and Codes of practice.
- Built positive relationships with children, parents and staff by providing a friendly, polite and proactive attitude throughout interactions.
- Developed positive child care environments through appropriate behaviour management.
Senior Residential Child Care Worker
CCBC
Caerphilly, Caerphilly
2023.04 - 2026.01
- Offer a safe and stable environment through a person centred approach and in a trauma informed way.
- Support the manager in the running of the care home both in the workplace and to cover him in his absence.
- To complete Reg 73 Reports to ensure the homes are compliant for Care Inspectorate Wales.
- To lead and particpate in staff handovers and team meetings.
- Evidence outcomes met and act as a link worker to ensure relevent paperwork is completed for each young person such as key work and updating plans.
- Work as part of a multiagency team.
- (and all those as in current job role.
Support Worker
Llamau
Rhondda Cynon Taff, Rhondda
2021.04 - 2023.04
- Supporting young people or Women accessing refuge for domestic violence with emotional support, independent living skills or participation of activities.
- Report and record safeguarding concerns, missing people, support sessions or maintenence repairs.
- Assess the suitablilty of potential service users.
- Signpost to relevant agencies to meet additional needs outside of my remit.
- Work with and liase with colleagues, as well as outside services such as police, housing and drug and alcohol.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
Support Worker
Pobl
Tredegar, Gwent
2019.03 - 2020.03
- support homeless service users with housing applications, debt managment and independent living.
- Maintain cleanliness of communal project.
- Report and record any safeguarding or risk issues whilst complying with health & safety.
- Manage challenging behaviours and use de-escalation as appropriate and record these accordingly.
- Record outcomes to show progress and readiness for independent living.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
Customer Service
EE
Merthyr Tydfil, Merthyr
2018.11 - 2020.01
- Provided exceptional customer service, addressing enquiries and resolving issues promptly.
- Responded to telephone and email enquiries, providing professional customer service.
- Implemented customer service excellence programmes, achieving a 95% satisfaction rate.
- Implemented customer service strategies to enhance client satisfaction and loyalty.
- Collaborated with team members to deliver exceptional customer service.
- Analysed customer service metrics to identify trends and areas for enhancement.
- Delivered personalised customer service, tailoring solutions to individual customer requirements.
Teaching Assistant
CCBC
Bargoed, Caerphilly
2003.09 - 2018.11
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
- Assisted pupils with special educational needs, enabling equal access to learning resources and opportunities.
- Organised and distributed learning materials, homework, textbooks and classroom supplies.
- Coordinated with teachers to identify pupils' areas of difficulty, facilitating targeted interventions.
- Facilitated small group sessions to reinforce learning objectives, boosting academic performance.
- Supported diverse learning needs through tailored assistance, enhancing pupil engagement and understanding.
- Informed parents and caregivers of child's progress, key achievements and areas of concern.
- Used individualised reading learning sessions to improve average reading age of students.
- Attended to pupils' hygiene, first aid and other personal and social needs.
- Engaged with parents and guardians regarding pupil progress and areas for improvement, strengthening home-school partnerships.
Education
NVQ Level 3 - Health & Social care (Children & Young People)
Educ8
Caerphilly, CAY2025
Diploma of Higher Education - Counselling
Ystrad Mynach College
Caerphilly, CAY2012
NVQ Level 3 - Children's Care, Learning & Development
Ystrad Mynach College
Caerphilly, CAY2008
NVQ Level 3 - Health & Social Care
Merthyr Tydfil College
Merthyr Tydfil, MTY2003
GCSEs -
Rhymney Comprehensive School
Rhymney1989
Skills
- Team building
- Care planning
- Data protection
- Risk assessment
- Behaviour management
- Individual care planning
- Multi-agency collaboration
- Team leadership
- Conflict resolution
- Emotional support
- Communication skills
- Data protection compliance
- Staff training
- Inclusive practices
- Advocacy skills
- Relationship building
- Positive attitude
- Patience and tolerance
- Team player
- Maintaining safe environments
- Record-keeping
- Safeguarding regulations compliance
- Health and safety compliance
- Medication Administration
- reliable and trustworthy
- Respect for diversity
- Building relationships
- Report-writing
- Client-Centred approach
- Administration tasks
- resilience in difficult situations
- Professional boundaries understanding
- Clean driving record
- Finance management
Timeline
Senior Residential Child Care Worker
RCTCBC
2026.01 - Current
Senior Residential Child Care Worker
CCBC
2023.04 - 2026.01
Support Worker
Llamau
2021.04 - 2023.04
Support Worker
Pobl
2019.03 - 2020.03
Customer Service
EE
2018.11 - 2020.01
Teaching Assistant
CCBC
2003.09 - 2018.11
NVQ Level 3 - Health & Social care (Children & Young People)
Educ8
Diploma of Higher Education - Counselling
Ystrad Mynach College
NVQ Level 3 - Children's Care, Learning & Development
Ystrad Mynach College
NVQ Level 3 - Health & Social Care
Merthyr Tydfil College
GCSEs -
Rhymney Comprehensive School