Summary
Overview
Work History
Education
Skills
Additional Information
Animal Welfare
Timeline

Shirley Eden

Administration
Watford

Summary

Organized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Promoted organization and availability through effective schedule development. Provided excellent customer service and conflict management skills.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Flexible collaborator when shifting between helping different colleagues. Organized with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in Microsoft.

Overview

28
28
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Personal Secretary

Royal Mail
Greenford, Middlesex, Hertfordshire
03.1993 - 12.2007
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed calenders to strategically coordinate meetings, appointments and events.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and implemented standard operating procedures for records handling.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising employees.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Prinipal Officer

London Borough of Brent
Wembley, Middlesex
06.1989 - 12.1992
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for meetings.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Carried out day-to-day duties accurately and efficiently.

Housing Benefit Officer

London Borough of Brent
Wembley, Middlesex
09.1987 - 06.1989
  • Carried out day-to-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Clerical Officer

Department of Health and Social Security
Neasden, LND
07.1979 - 09.1987
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support, addressing routine and special requirements.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service.

Education

O'Levels: 6 -

Convent of Jesus & Mary, Harlesden, London
09.1971 - 06.1976

Skills

Business correspondence

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Additional Information

I moved to Ireland in 2008 to help my elderly mother through her senior years and where I also worked part time for a Taxi company . I returned to England in 2011 and felt that I could no longer commute daily due to my disability. In 2014 I began volunteering for Cats Protection as a Fosterer but had to give that up recently as it became physically very demanding. It is very frustrating because although I am somewhat disabled I can get about to some degree and my mind is as sharp as it has ever been. Going into the office on a ad-hoc basis would not be a problem as I do drive.


I love a challenge and the bigger the target the more I am motivated.


I really admire everything that Matrix Freedom stands for and have been enthusiastically learning over the past 9-10 months, ever since I saw Iain Clifford's interview with David Icke. I am committed to helping educate others (which I am already doing when and wherever the opportunities present themselves) and help them through the processes as I believe everyone should know about this wonderful opportunity.


I am 63 years old now and whilst I would love the opportunity of working with Matrix Freedom, will absolutely understand if you feel that my age is a barrier to being accepted for this position.


I fully intend to go through the SPC process as soon as I can get the money together

Animal Welfare

I love animals so started volunteering with Cats Protection as a Fosterer in October 2014 and have recently have had to stop as it is quite physically demanding but continue to raise funds and support wherever I can. To date I have fostered and homed 387 cats and kittens

Timeline

Personal Secretary - Royal Mail
03.1993 - 12.2007
Prinipal Officer - London Borough of Brent
06.1989 - 12.1992
Housing Benefit Officer - London Borough of Brent
09.1987 - 06.1989
Clerical Officer - Department of Health and Social Security
07.1979 - 09.1987
Convent of Jesus & Mary - O'Levels: 6,
09.1971 - 06.1976

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