Shirley Bathgate
Aberdeen
Summary
Highly skilled professional with expertise in cash handling, communication, and problem-solving. Demonstrates patience under pressure and an excellent memory for details. Adheres strictly to protocols while managing time efficiently and maintaining professional discretion.
Offering strong background in customer service and teamwork with keen eye for detail. Knowledgeable about maintaining cleanliness, organising spaces, and managing time effectively to meet high standards. Ready to use and develop communication, organisational, and problem-solving skills in any role.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeper
Parkhill Properties
Aberdeen
05.2013 - 11.2020
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Fulfilled special requests from homeowners to meet individual preferences.
- Promoted safety through checking household appliances to prevent potential hazards and endured health and saftey regulations are adhered to when using equipment and cleaning chmicals.placed sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Communicated with other staff to determine best use of resources and guest care.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
- Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
- Managed waste disposal effectively for a cleaner environment.
Manageress
Chapel Street 24 hour Store
Aberdeen, Aberdeen City
03.2011 - 05.2013
- Implemented store policies, ensuring compliance from all staff members.
- Collaborated with suppliers for timely delivery of products.
- Led and managed administrative staff to maintain smooth daily operations.
- Achieved customer satisfaction by providing exceptional service.
- Oversaw inventory management to maintain optimal stock levels.
- Delivered staff training and organising of staff rotas
- Ensured health and safety regulations were adhered by all employees.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Manager
News Stop
Aberdeen, Aberdeen City
01.2008 - 05.2011
- Enforced safety regulations to reduce workplace accidents.
- Delegated tasks efficiently to maximise productivity.
- Maintained inventory control, reduced stock shortages.
- Liaised with suppliers to ensure timely deliveries.
- Facilitated staff training, resulting in better customer service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Cash reconciliation and banking
Education
O Levels -
Powis Academy
Aberdeen 02.1973 - 06.1977
Skills
- Cash handling
- Communication skills
- Problem-solving
- Patience under pressure
- Excellent memory for details
- Adherence to protocols
- Efficient time management
- Professional discretion
Affiliations
- Walking, reading, spending time with my grandchildren
References
References available upon request.
Timeline
Housekeeper
Parkhill Properties
05.2013 - 11.2020
Manageress
Chapel Street 24 hour Store
03.2011 - 05.2013
Manager
News Stop
01.2008 - 05.2011
O Levels -
Powis Academy
02.1973 - 06.1977
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