Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Shiraz Karolia
Customer service
Summary
Overview
17
years of professional experience
Work history
Bonney Care Agency Leicester, U.K
Healthcare support worker
10.2023 - Current
Job overview
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to [Job title].
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained strict confidentiality of information regarding patients.
- Accompanied client to medical or dental appointments, grocery and errands.
Star Hotel Leicester , U.K
Receptionist
05.2023 - 07.2023
Job overview
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Assisted with set up of ID card and access permissions following site security practices.
Self employed Limbe , Malawi
Operation Admin Manager
05.2015 - 05.2022
Job overview
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted periodic performance reviews for direct reports.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Fargo Limited Limbe , Malawi
Assistant Store Manager
06.2012 - 03.2015
Job overview
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Mentored team on effective upselling and cross-selling techniques, increasing profits by [Number]%.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Acted as liaison between staff and management to improve store performance.
Post Dot Net Lilongwe , Malawi
Regional Manager
03.2007 - 02.2012
Job overview
- Managed personnel issues and implemented corrective actions.
- Achieved business objectives and benchmarks through strategic planning.
- Implemented change management and network restructuring strategies to address underperforming areas.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Advanced regional branch performance through managerial reorganisation methods.
Education
Bonney care Leicester
NVQ Level 2 from Care certificate
10.2023
University overview
Jobs skillaLeicester
NVQ Level 2 from Digital Technologies
08.2023
University overview
Highfield qualification Leicester
Level 1
02.2023
University overview
Skills
- Infection control protocol
- Personal care assistance
- Medication administration
- Care management
- Personal care
- Social care
- Housekeeping
- Activities of Daily Living
- Excel spreadsheets
- Office administration
- Letter writing
- Filing experience
- Requisition processing
- Data entry
Additional Information
Additional Information
References
Available upon request
Languages
English
Intermediate
B1
Timeline
Healthcare support worker
Bonney Care Agency
10.2023 - Current
Receptionist
Star Hotel
05.2023 - 07.2023
Operation Admin Manager
Self employed
05.2015 - 05.2022
Assistant Store Manager
Fargo Limited
06.2012 - 03.2015
Regional Manager
Post Dot Net
03.2007 - 02.2012
Bonney care
NVQ Level 2 from Care certificate
Jobs skilla
NVQ Level 2 from Digital Technologies
Highfield qualification
Level 1
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