Shiplu Miah
Bristol,Somerset
Summary
Enthusiastic and detail-oriented IT professional with a strong drive to build a career in technical support. Currently studying towards the CompTIA A+ certification , developing hands-on skills in troubleshooting, networking, and system maintenance. Known for problem-solving, clear communication, and a commitment to continuous learning and teamwork in fast-paced environments.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work history
IT Support Technician (Family Business)
Tandoori Nights
Bristol
07.2014 - 01.2015
- Provided technical support for POS systems and staff devices, maintaining 99% uptime during operating hours.
- Diagnosed and resolved software, hardware, and network issues, reducing system downtime by over 40% through proactive maintenance.
- Assisted users with troubleshooting and documented recurring issues, improving resolution time by 30%.
- Implemented digital ordering and reporting tools, boosting operational efficiency and order accuracy by approximately 25%.
Restaurant Co-Manager Work Exp (Family Business)
Tandoori Nights
Bristol
03.2014 - 07.2014
- Managed payroll processes for 10+ employees, ensuring 100% accuracy and on-time payslip distribution.
- Maintained financial records with weekly updates, improving budget tracking efficiency by over 35%.
- Supported and co-developed local advertising campaigns and in-house promotions, increasing customer engagement and repeat visits by approximately 20%.
Education
BTEC Level 3 National Diploma - Computing
City of Bristol College Green
Bristol 09/2018 - 05.2020
BTEC Level 3 National Diploma - Computing
City of Bristol College Green
Bristol 09.2018 - 05.2020
Level 2 - Creative Media
City of Bristol College Green
Bristol 08.2016 - 05.2017
Skills
- Windows operating system
- Software troubleshooting
- Decision making
- Rapid learning
- Information technology
- Creative problem solving
- Attention to detail
- Relationship building
Affiliations
- Technology
- Music
- Traveling
- Art, Photography
- PC Building
- Investing and Finance
Timeline
BTEC Level 3 National Diploma - Computing
City of Bristol College Green
09.2018 - 05.2020
Level 2 - Creative Media
City of Bristol College Green
08.2016 - 05.2017
IT Support Technician (Family Business)
Tandoori Nights
07.2014 - 01.2015
Restaurant Co-Manager Work Exp (Family Business)
Tandoori Nights
03.2014 - 07.2014
BTEC Level 3 National Diploma - Computing
City of Bristol College Green
09/2018 - 05.2020