Shion Hughes
Llanddulas,Conwy
Summary
Dedicated professional with a strong foundation in customer service and leadership, excelling in problem-solving and teamwork. Demonstrates expertise in transport regulation compliance and a thorough understanding of traffic laws, ensuring safety and efficiency. Known for remaining calm under pressure, with proven skills in route planning efficiency and vehicle maintenance understanding. Committed to leveraging these competencies to enhance operational effectiveness and contribute to organisational success.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Relief Duty Manager
Arriva Buses Wales
Llandudno/Rhyl
2017.01 - 2026.03
- Currently Working as the Relief Duty Manager in Rhyl Depot.Some of the duties I have to complete are:
- Making sure All buses leave the yard safely and punctually.
- Ensuring all cash and data transferred from ETM's on a daily basis
- Monitor Fuel Usage on a daily basis.
- Complete Covid secure checks on a Daily basis.
- Dealing with drivers wages.
- Arranging drivers rotas while maintaining company and legal driving/working hours.
- Answered calls and respond to emails. Experience in Word/Excel
- Handled customer complaints with empathy and composure.
- Processed a range of documentation and entered information into databases.
- Supervised a team of 50 people.
Relief Driving Instructor
Arriva North West and Wales
Rhyl/Speke, Denbighshire/Merseyside
2024.11 - 2025.10
- Provided comprehensive training to new employees to equip them with necessary skills for driving PCV vehicles safely and effectively.
- Guided learners through comprehensive training sessions using engaging materials and practice exams to prepare for theory and Certificate of Professional Competence (CPC) tests.
- Facilitated refresher training and driver development training for current employees to enhance skills and ensure compliance.
- Implemented new training protocols when new vehicle systems or practices became available.
PSV Driver
Arriva Buses Wales
Llandudno/Bangor
2014.07 - 2017.07
- Driving a range of different service PCV vehicles on a range of challenging routes around the Majority of North Wales area. Also was based in Rhyl depot from 2011 to 2013.
VIP Chauffeur
PCS Events
Runcorn, Cheshire
2013.11 - 2014.07
- During my time as a VIP Chauffeur, I Transported many VIP's from A to B safely and securely, using modern executive vehicles including luxury Buses.
- Gained my Private Hire License
European Tour Driver
Llew Jones International
Llanrwst, North Wales
2010.04 - 2011.01
- Drove Executive coaches throughout Europe on guided tours. Experienced using Tachographs both Digital and Manual.
Education
GCSE - ENGLISH, WELSH, SCIENCE, FRENCH, GEOGRAPHY, MATHS, I.T, HISTORY
Ysgol Dyffryn Conwy
Llanrwst, North Wales 1994.01 - 1999.07
A LEVEL - PHYSICS, GEOGRAPHY, I.T
Ysgol Dyffryn Conwy
Llanrwst, North Wales 1999.01 - 2001.07
Skills
- Customer Service
- Leadership
- Problem-Solving
- Teamwork
- Transport regulation compliance
- Knowledge of traffic laws
- Calm under pressure
- Route planning efficiency
- Vehicle maintenance understanding
Certification
- Customer Care NVQ Level 3.
- Full Driver CPC
- First Aid At Work
- Iosh
Timeline
Relief Driving Instructor
Arriva North West and Wales
2024.11 - 2025.10
Relief Duty Manager
Arriva Buses Wales
2017.01 - 2026.03
PSV Driver
Arriva Buses Wales
2014.07 - 2017.07
VIP Chauffeur
PCS Events
2013.11 - 2014.07
European Tour Driver
Llew Jones International
2010.04 - 2011.01
A LEVEL - PHYSICS, GEOGRAPHY, I.T
Ysgol Dyffryn Conwy
1999.01 - 2001.07
GCSE - ENGLISH, WELSH, SCIENCE, FRENCH, GEOGRAPHY, MATHS, I.T, HISTORY
Ysgol Dyffryn Conwy
1994.01 - 1999.07