Shing Yan Abby Chan
Birmingham,United Kingdom
Summary
Self-motivated individual with a strong background in warehouse operations and customer service. Demonstrates exceptional organizational abilities and adaptability, with proficiency in Microsoft Office Suite. Fluent in English and Cantonese, with conversational skills in Mandarin, ensuring seamless communication across teams. Certified forklift operator skilled in manual handling and stock management, focused on process improvement and efficiency.
Hardworking Commis Chef versed in supporting senior chefs in quality food preparation. Checks ingredient and supply levels to reduce downtime and rotates inventory for maximum freshness.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Commis Chef
Hilton Birmingham Metropole
Birmingham
09.2024 - 09.2025
- Performs basic entry-level tasks in a professional kitchen, including food preparation like chopping and peeling, cooking basic elements of dishes, assisting senior chefs, handling deliveries, maintaining hygiene and kitchen cleanliness, and rotating stock
Asia Tour Consultancy (Project)
Watoto Hong Kong Limited
Hong Kong
05.2023 - 03.2024
- Coordinated and oversaw the operation of the Watoto Asia Tour
- Solved problems and facilitated communications between different parties and countries (Hong Kong, Singapore and Malaysia)
Café assistance (Part-time)
Black Orange Café Limited
Solihull
04.2023 - 08.2023
- Handled cashier duties, greeted customers, and provided customer services
- Prepared, reheated food and drinks
- Delivered food and beverages to customers
Warehouse Operative (Agency job)
Gooderstone Limited
Walsall
10.2022 - 10.2022
- Picked and sorted goods
Warehouse Operative (Agency job)
Proman managed Services Limited
Redditch
08.2022 - 09.2022
- Assembled interior door panels and dashboards
Warehouse Operative (Permanent)
Ecooldeals Services Limited
Tamworth
09.2021 - 07.2022
- Performed administration work, trained staff and monitored the warehouse
- Picked and packed goods, re-labeled products
- Used hand scanners to allocate goods to assigned locations
Warehouse Administrator (Permanent)
Rexville Solution Limited
Walsall
06.2021 - 09.2021
- Provided clerical and administrative support, maintained files, ordered supplies and handled logistics issues
- Liaised with freight forwarders/couriers to arrange collections/ deliveries from both suppliers and customers in a timely manner
Asia Tour Coordinator
Watoto Hong Kong Limited
Hong Kong
05.2017 - 12.2020
- Developed, coordinated and oversaw Watoto Asia Tour operations
Marketing and Operation Manager
Aineo Music Limited
Hong Kong
01.2017 - 04.2017
- Administrative work and event coordination
Senior Officer – Event and Marketing Division
Uni-Sport.com Limited
Hong Kong
06.2016 - 10.2016
- Administrative work and event coordination
Fundraising Officer (Temporary – 2 months)
Hong Kong Students Aid Society Limited
Hong Kong
12.2015 - 01.2016
- Coordinated two fundraising programs
Consultant – Quality Assurance & Services Improvement
Jardine Airport Services Limited
Hong Kong
08.2015 - 11.2015
- ISO Management representative, Peach Aviation Hong Kong Station Representative
- Coordinated in-house quality assurance programs
Assistant Manager – Quality Assurance & Services Improvement
Jardine Airport Services Limited
Hong Kong
08.2013 - 08.2015
- ISO Management representative, Peach Aviation Hong Kong Station Representative
- Coordinated in-house quality assurance programs
Quality Assurance Coordinator
Jardine Airport Services Limited
Hong Kong
06.2007 - 07.2013
- ISO Management representative, Peach Aviation Hong Kong Station Representative
- Coordinated in-house quality assurance programs
Customer Service Officer (Leader)
Hong Kong International Airport Services Limited
Hong Kong
08.2005 - 06.2007
- Supervised and monitored daily check-in counter operations
Customer Service Officer
Jardine Airport Services Limited
Hong Kong
- Provided passenger check-in services
Sales Assistant
The Hard Rock Café Piccadilly Limited
Hong Kong
06.2000 - 12.2000
- Managed shop operations, provided sales services, handled cashier duties, maintained and displayed stock
Education
BSc (Hons) - Tourism Management
University of Surrey
/2011 - /2013
Advanced Diploma - Tourism Management
Hong Kong University SPACE
2008 - 2010
General Diploma -
Prairie High School
1996 - 1998
HKCEE -
Lutheran Middle School
1990 - 1996
Skills
Organizational skills
- Self-motivated
- Team collaboration
- Microsoft Office proficiency
- Forklift certification
- Deadline compliance
- Barcode scanning
- Manual handling expertise
- Stock rotation techniques
- Perseverance under pressure
- Adaptability in fast-paced environments
- Shipping and receiving experience
- Warehouse operations knowledge
- Picking and packing skills
- Package labelling skills
- Workflow organization
- Customer service excellence
- Chinese word processing
- Typing speed: English (50 wpm)
- Typing speed: Chinese (30 wpm)
- Fluent in English and Cantonese
- Conversational Mandarin
Custom
- 08/01/24, Food Safety and Hygiene for Catering Level 2, CPD Online College
- 01/01/22, Certificate of Basic Training: Counterbalance Lift Truck, RTITB
- 01/01/22, Back to Back Conversion From Counterbalance Lift Truck to Reach Truck, RTITB
- 10/01/14, Certificate in Station / Ground Handling Management (GHMS), IATA
- 06/01/14, Certificate in Safety Management Systems (SMS) for Airlines, IATA
- 01/01/11, Diploma Program in Integrated Management Systems (IMS), SGS
- 09/01/11, OHSAS 18001 Occupational Health & Safety Management System Auditor Conversion Training, IRCA
- 07/01/11, ISO 14001 Environment Management System (EMS) Auditor Conversion Training, IRCA
- 06/01/11, ISO 9001 Quality Management System (QMS) Lead Auditor Training, IRCA
- 01/01/05, Outstanding Team Player Award 2005, Jardine Airport Services Limited
Languages
English
Fluent
Cantonese
Native
Mandarin
Advanced
Certification
· Aug 2024: Food Safety and Hygiene for Catering Level 2 – CPD Online College
· Jan 2022: Certificate of Basic Training: Counterbalance Lift Truck – RTITB; Back to Back Conversion From Counterbalance Lift Truck to Reach Truck – RTITB
· Oct 2014: Certificate in Station / Ground Handling Management (GHMS) – IATA
· Jun 2014: Certificate in Safety Management Systems (SMS) for Airlines – IATA
· 2011 – 2012: Diploma Program in Integrated Management Systems (IMS) – SGS
· Sep 2011: OHSAS 18001 Occupational Health & Safety Management System Auditor Conversion Training – IRCA
· Jul 2011: ISO 14001 Environment Management System (EMS) Auditor Conversion Training – IRCA
· Jun 2011: ISO 9001 Quality Management System (QMS) Lead Auditor Training – IRCA
· 2005: Outstanding Team Player Award 2005 – Jardine Airport Services Limited
Timeline
Commis Chef
Hilton Birmingham Metropole
09.2024 - 09.2025
Asia Tour Consultancy (Project)
Watoto Hong Kong Limited
05.2023 - 03.2024
Café assistance (Part-time)
Black Orange Café Limited
04.2023 - 08.2023
Warehouse Operative (Agency job)
Gooderstone Limited
10.2022 - 10.2022
Warehouse Operative (Agency job)
Proman managed Services Limited
08.2022 - 09.2022
Warehouse Operative (Permanent)
Ecooldeals Services Limited
09.2021 - 07.2022
Warehouse Administrator (Permanent)
Rexville Solution Limited
06.2021 - 09.2021
Asia Tour Coordinator
Watoto Hong Kong Limited
05.2017 - 12.2020
Marketing and Operation Manager
Aineo Music Limited
01.2017 - 04.2017
Senior Officer – Event and Marketing Division
Uni-Sport.com Limited
06.2016 - 10.2016
Fundraising Officer (Temporary – 2 months)
Hong Kong Students Aid Society Limited
12.2015 - 01.2016
Consultant – Quality Assurance & Services Improvement
Jardine Airport Services Limited
08.2015 - 11.2015
Assistant Manager – Quality Assurance & Services Improvement
Jardine Airport Services Limited
08.2013 - 08.2015
Quality Assurance Coordinator
Jardine Airport Services Limited
06.2007 - 07.2013
Customer Service Officer (Leader)
Hong Kong International Airport Services Limited
08.2005 - 06.2007
Sales Assistant
The Hard Rock Café Piccadilly Limited
06.2000 - 12.2000
Customer Service Officer
Jardine Airport Services Limited
BSc (Hons) - Tourism Management
University of Surrey
/2011 - /2013
Advanced Diploma - Tourism Management
Hong Kong University SPACE
2008 - 2010
General Diploma -
Prairie High School
1996 - 1998
HKCEE -
Lutheran Middle School
1990 - 1996