Summary
Overview
Work history
Education
Skills
Custom
Languages
Certification
Timeline
Generic

Shing Yan Abby Chan

Birmingham,United Kingdom

Summary

Self-motivated individual with a strong background in warehouse operations and customer service. Demonstrates exceptional organizational abilities and adaptability, with proficiency in Microsoft Office Suite. Fluent in English and Cantonese, with conversational skills in Mandarin, ensuring seamless communication across teams. Certified forklift operator skilled in manual handling and stock management, focused on process improvement and efficiency.

Hardworking Commis Chef versed in supporting senior chefs in quality food preparation. Checks ingredient and supply levels to reduce downtime and rotates inventory for maximum freshness.

Overview

25
25
years of professional experience
1
1
Certification

Work history

Commis Chef

Hilton Birmingham Metropole
Birmingham
09.2024 - 09.2025
  • Performs basic entry-level tasks in a professional kitchen, including food preparation like chopping and peeling, cooking basic elements of dishes, assisting senior chefs, handling deliveries, maintaining hygiene and kitchen cleanliness, and rotating stock

Asia Tour Consultancy (Project)

Watoto Hong Kong Limited
Hong Kong
05.2023 - 03.2024
  • Coordinated and oversaw the operation of the Watoto Asia Tour
  • Solved problems and facilitated communications between different parties and countries (Hong Kong, Singapore and Malaysia)

Café assistance (Part-time)

Black Orange Café Limited
Solihull
04.2023 - 08.2023
  • Handled cashier duties, greeted customers, and provided customer services
  • Prepared, reheated food and drinks
  • Delivered food and beverages to customers

Warehouse Operative (Agency job)

Gooderstone Limited
Walsall
10.2022 - 10.2022
  • Picked and sorted goods

Warehouse Operative (Agency job)

Proman managed Services Limited
Redditch
08.2022 - 09.2022
  • Assembled interior door panels and dashboards

Warehouse Operative (Permanent)

Ecooldeals Services Limited
Tamworth
09.2021 - 07.2022
  • Performed administration work, trained staff and monitored the warehouse
  • Picked and packed goods, re-labeled products
  • Used hand scanners to allocate goods to assigned locations

Warehouse Administrator (Permanent)

Rexville Solution Limited
Walsall
06.2021 - 09.2021
  • Provided clerical and administrative support, maintained files, ordered supplies and handled logistics issues
  • Liaised with freight forwarders/couriers to arrange collections/ deliveries from both suppliers and customers in a timely manner

Asia Tour Coordinator

Watoto Hong Kong Limited
Hong Kong
05.2017 - 12.2020
  • Developed, coordinated and oversaw Watoto Asia Tour operations

Marketing and Operation Manager

Aineo Music Limited
Hong Kong
01.2017 - 04.2017
  • Administrative work and event coordination

Senior Officer – Event and Marketing Division

Uni-Sport.com Limited
Hong Kong
06.2016 - 10.2016
  • Administrative work and event coordination

Fundraising Officer (Temporary – 2 months)

Hong Kong Students Aid Society Limited
Hong Kong
12.2015 - 01.2016
  • Coordinated two fundraising programs

Consultant – Quality Assurance & Services Improvement

Jardine Airport Services Limited
Hong Kong
08.2015 - 11.2015
  • ISO Management representative, Peach Aviation Hong Kong Station Representative
  • Coordinated in-house quality assurance programs

Assistant Manager – Quality Assurance & Services Improvement

Jardine Airport Services Limited
Hong Kong
08.2013 - 08.2015
  • ISO Management representative, Peach Aviation Hong Kong Station Representative
  • Coordinated in-house quality assurance programs

Quality Assurance Coordinator

Jardine Airport Services Limited
Hong Kong
06.2007 - 07.2013
  • ISO Management representative, Peach Aviation Hong Kong Station Representative
  • Coordinated in-house quality assurance programs

Customer Service Officer (Leader)

Hong Kong International Airport Services Limited
Hong Kong
08.2005 - 06.2007
  • Supervised and monitored daily check-in counter operations

Customer Service Officer

Jardine Airport Services Limited
Hong Kong
  • Provided passenger check-in services

Sales Assistant

The Hard Rock Café Piccadilly Limited
Hong Kong
06.2000 - 12.2000
  • Managed shop operations, provided sales services, handled cashier duties, maintained and displayed stock

Education

BSc (Hons) - Tourism Management

University of Surrey
/2011 - /2013

Advanced Diploma - Tourism Management

Hong Kong University SPACE
2008 - 2010

General Diploma -

Prairie High School
1996 - 1998

HKCEE -

Lutheran Middle School
1990 - 1996

Skills

Organizational skills

  • Self-motivated
  • Team collaboration
  • Microsoft Office proficiency
  • Forklift certification
  • Deadline compliance
  • Barcode scanning
  • Manual handling expertise
  • Stock rotation techniques
  • Perseverance under pressure
  • Adaptability in fast-paced environments
  • Shipping and receiving experience
  • Warehouse operations knowledge
  • Picking and packing skills
  • Package labelling skills
  • Workflow organization
  • Customer service excellence
  • Chinese word processing
  • Typing speed: English (50 wpm)
  • Typing speed: Chinese (30 wpm)
  • Fluent in English and Cantonese
  • Conversational Mandarin

Custom

  • 08/01/24, Food Safety and Hygiene for Catering Level 2, CPD Online College
  • 01/01/22, Certificate of Basic Training: Counterbalance Lift Truck, RTITB
  • 01/01/22, Back to Back Conversion From Counterbalance Lift Truck to Reach Truck, RTITB
  • 10/01/14, Certificate in Station / Ground Handling Management (GHMS), IATA
  • 06/01/14, Certificate in Safety Management Systems (SMS) for Airlines, IATA
  • 01/01/11, Diploma Program in Integrated Management Systems (IMS), SGS
  • 09/01/11, OHSAS 18001 Occupational Health & Safety Management System Auditor Conversion Training, IRCA
  • 07/01/11, ISO 14001 Environment Management System (EMS) Auditor Conversion Training, IRCA
  • 06/01/11, ISO 9001 Quality Management System (QMS) Lead Auditor Training, IRCA
  • 01/01/05, Outstanding Team Player Award 2005, Jardine Airport Services Limited

Languages

English
Fluent
Cantonese
Native
Mandarin
Advanced

Certification

· Aug 2024: Food Safety and Hygiene for Catering Level 2 – CPD Online College

· Jan 2022: Certificate of Basic Training: Counterbalance Lift Truck – RTITB; Back to Back Conversion From Counterbalance Lift Truck to Reach Truck – RTITB

· Oct 2014: Certificate in Station / Ground Handling Management (GHMS) – IATA

· Jun 2014: Certificate in Safety Management Systems (SMS) for Airlines – IATA

· 2011 – 2012: Diploma Program in Integrated Management Systems (IMS) – SGS

· Sep 2011: OHSAS 18001 Occupational Health & Safety Management System Auditor Conversion Training – IRCA

· Jul 2011: ISO 14001 Environment Management System (EMS) Auditor Conversion Training – IRCA

· Jun 2011: ISO 9001 Quality Management System (QMS) Lead Auditor Training – IRCA

· 2005: Outstanding Team Player Award 2005 – Jardine Airport Services Limited

Timeline

Commis Chef

Hilton Birmingham Metropole
09.2024 - 09.2025

Asia Tour Consultancy (Project)

Watoto Hong Kong Limited
05.2023 - 03.2024

Café assistance (Part-time)

Black Orange Café Limited
04.2023 - 08.2023

Warehouse Operative (Agency job)

Gooderstone Limited
10.2022 - 10.2022

Warehouse Operative (Agency job)

Proman managed Services Limited
08.2022 - 09.2022

Warehouse Operative (Permanent)

Ecooldeals Services Limited
09.2021 - 07.2022

Warehouse Administrator (Permanent)

Rexville Solution Limited
06.2021 - 09.2021

Asia Tour Coordinator

Watoto Hong Kong Limited
05.2017 - 12.2020

Marketing and Operation Manager

Aineo Music Limited
01.2017 - 04.2017

Senior Officer – Event and Marketing Division

Uni-Sport.com Limited
06.2016 - 10.2016

Fundraising Officer (Temporary – 2 months)

Hong Kong Students Aid Society Limited
12.2015 - 01.2016

Consultant – Quality Assurance & Services Improvement

Jardine Airport Services Limited
08.2015 - 11.2015

Assistant Manager – Quality Assurance & Services Improvement

Jardine Airport Services Limited
08.2013 - 08.2015

Quality Assurance Coordinator

Jardine Airport Services Limited
06.2007 - 07.2013

Customer Service Officer (Leader)

Hong Kong International Airport Services Limited
08.2005 - 06.2007

Sales Assistant

The Hard Rock Café Piccadilly Limited
06.2000 - 12.2000

Customer Service Officer

Jardine Airport Services Limited

BSc (Hons) - Tourism Management

University of Surrey
/2011 - /2013

Advanced Diploma - Tourism Management

Hong Kong University SPACE
2008 - 2010

General Diploma -

Prairie High School
1996 - 1998

HKCEE -

Lutheran Middle School
1990 - 1996
Shing Yan Abby Chan