Summary
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Shing Hei Lau

Newcastle upon Tyne,Tyne and Wear

Summary

A confident, high consistence and organised person with reliable working skills and attitude. Looking forward to gaining more experience on urban and rural planning relevant work. Highly skilled professional with expertise in public speaking, customer service, and group management. Proficient in conducting detailed reports, research, and data analysis. Demonstrates strong GIS software proficiency and excels in site visit audits. Committed to leveraging skills for impactful contributions in a dynamic work environment.

Work History

Exhibition Guide

Provention Limited
Hong Kong
08.2021 - 09.2021


  • Managed group tours for effective time utilisation and comprehensive coverage of attractions.
  • Ensured safety with vigilant observation during guided walks.
  • Collaborated with tour operators to streamline group bookings.
  • Answer visitors enquiry and maintaining crowd control of the exhibition event.

• Led daily tours and provided insightful commentary on various exhibits, highlighting key pieces and themes.

• Received consistently positive feedback from visitors for engaging and informative tours.

Education

Tak Sun Secondary School
Hong Kong
09.2016 - 07.2020

Foundation Degree in Arts - Humanities

INTO Newcastle University
Newcastle upon Tyne
09.2021 - 06.2022

Bachelor of Arts - Urban Planning

Newcastle University
Newcastle upon Tyne
09.2022 -

Skills

  • Public speaking fluency
  • Customer service-oriented
  • Group management
  • Reports
  • Research ability
  • Data analysing
  • GIS software proficiency
  • Site visit audits

Languages

English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
Japanese
Elementary

Affiliations

  • Baseball
  • Table Tennis
  • Skiing

Timeline

Bachelor of Arts - Urban Planning

Newcastle University
09.2022 -

Foundation Degree in Arts - Humanities

INTO Newcastle University
09.2021 - 06.2022

Exhibition Guide

Provention Limited
08.2021 - 09.2021

Tak Sun Secondary School
09.2016 - 07.2020
Shing Hei Lau