Shingai D H Gumbie
Laindon
Summary
Highly accomplished and versatile Communications Engineer with over 10years’ experience in providing expert support, managing busy workloads, promoting services, increasing professional and personal standards. Experienced as a Field Service Engineer, working independently and in close communication with senior technicians to repair, install and design equipment tools and products in service of end-users’ household machinery needs. Responsible for periodic machine inspections, diagnosing faults; troubleshooting and report generation. Proven record managing busy workloads, promoting services, customer service and increasing professional and personal standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Engineer
INDESIT COMPANY
03.2014 - Current
- Company Overview: Whirlpool Corporation UK, Europe
- Working closely with senior repair technicians to repair, install and design equipment tools and products such as household service goods
- Working independently making house calls to repair and identify problems with service products
- Installing and operating machinery in clients’ homes including field testing products
- Periodic machine inspections, diagnosing faults, and resolving faults without interrupting clients/customer’s daily activities
- Report writing on completion of duties and making recommendations at various departments within the company
- Communicating with senior level management
- Whirlpool Corporation UK, Europe
Health Care Assistant
HC One Residential Home
08.2013 - 02.2014
- Company Overview: Croydon, UK
- Responsible for monitoring the state and wellbeing of each resident, liaising effectively with the multidisciplinary team members; addressing issues using a problem-solving framework; being aware of any changes impacting on care plans; dealing with emergency situations; documenting patient records using computerised nursing systems and contributing to any troubleshooting required
- Awarded Worker of the Month, and appointed Information Systems Link Carer with responsibility for assisting colleagues with online training programs and the database and information board; recipient of Certificate of Appreciation for contributing to the successful CQC Inspection
- Croydon, UK
Post Graduate Training Engineer
NET ONE PVT (LTD) OPERATIONS WEST
06.2011 - 08.2013
- Company Overview: Bulawayo, Zimbabwe
- Responsible for administration and maintenance of a regional mobile switching center (MSC)
- Troubleshooting, upgrading, and administering multiple vendor systems, maintaining system applications; ensuring quality customer service and providing support to a varied user community
- Maintaining radio operations and updating daily logs with site-specific information and composing clear and concise reports for system documentation
- Maintaining company’s high standards through quality control and customer satisfaction surveys
- Bulawayo, Zimbabwe
I.T Technician
Chirovero Pvt Limited
05.2009 - 05.2011
- Company Overview: Harare, Zimbabwe
- Harare, Zimbabwe
Data Entry Clerk
ROYAL MAIL
03.2006 - 03.2009
- Company Overview: Plymouth, UK
- Plymouth, UK
Education
3 A Levels, 1 AS level -
Greenshaw High School
Sutton, SurreyDip HE - Communication Engineering
University of Plymouth
Plymouth01.2009
Skills
- Maintaining Base Transceiver Stations (BTS)
- Huawei Microsoft Operating systems
- Huawei Systems for Global System for Mobile Communications (GSM)
- Microsoft 2000 client
- Microsoft System Applications
- Macintosh System Applications
- Small level programming
- Editing software
Certification
- Cisco Certified Network Associate, Cisco Company, 01/01/11
- Certified Field Service Engineer, Whirlpool Company
- Certified Health Care Assistant, Mayday Healthcare PLC
References
Professional and personal references are available on request.
Timeline
Field Service Engineer
INDESIT COMPANY
03.2014 - Current
Health Care Assistant
HC One Residential Home
08.2013 - 02.2014
Post Graduate Training Engineer
NET ONE PVT (LTD) OPERATIONS WEST
06.2011 - 08.2013
I.T Technician
Chirovero Pvt Limited
05.2009 - 05.2011
Data Entry Clerk
ROYAL MAIL
03.2006 - 03.2009
3 A Levels, 1 AS level -
Greenshaw High School
Dip HE - Communication Engineering
University of Plymouth