Shina Saxena
Dundee
Summary
Offering strong organisational, leadership, and communication skills honed through various roles. Knowledgeable about streamlining processes, improving team performance, and managing projects under tight deadlines. Ready to use and develop problem-solving, strategic planning, and team management skills in this role.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Head of Operations – IELTS & Visa Consultant
Blessed Education Consultants
Punjab
2025.01 - 2025.11
- Supervised daily operations and a team of 8 staff delivering visa and IELTS services.
- Maintained 95% client satisfaction through efficient process management and staff training.
- Developed strategies to improve service quality and institutional partnerships.
Volunteer Customer Support Assistant
British Heart Foundation
Dundee
2024.01 - 2024.11
- Supported store operations, including sorting donations, restocking, and assisting customers.
- Enhanced customer satisfaction through personalised recommendations.
- Helped onboard and train new volunteers to meet service standards.
Team member
Domino's Pizza
Glasgow, uk
2023.08 - 2024.04
- Optimised inventory control for streamlined operations.
- Maintained high standards of food hygiene, securing customer trust.
- Achieved efficient workflow with proper time management.
- Displayed teamwork skills to improve overall productivity.
- Helped to prepare and plate food orders for quick service.
Loan Officer – Retail Loans Department
YES Bank
Punjab
2021.01 - 2022.01
- Managed loan applications, verified client documents, and ensured compliance with banking regulations.
- Assisted clients with personal, home, and vehicle loan processing and eligibility assessments.
- Coordinated with underwriters and credit departments to expedite loan approvals.
- Achieved monthly targets consistently, contributing to a 20% rise in departmental productivity.
Education
MSc - Business Management
University of Dundee
UK 2023.01 - 2024.01
Master of Arts - English
Punjabi University
India 2018.01 - 2021.01
Bachelor of Science - Medical
Punjabi University
India 2015.01 - 2018.01
Timeline
Head of Operations – IELTS & Visa Consultant
Blessed Education Consultants
2025.01 - 2025.11
Volunteer Customer Support Assistant
British Heart Foundation
2024.01 - 2024.11
Team member
Domino's Pizza
2023.08 - 2024.04
MSc - Business Management
University of Dundee
2023.01 - 2024.01
Loan Officer – Retail Loans Department
YES Bank
2021.01 - 2022.01
Master of Arts - English
Punjabi University
2018.01 - 2021.01
Bachelor of Science - Medical
Punjabi University
2015.01 - 2018.01