Shilpi

• Develop and execute test plans and test cases for Salesforce applications and SAP service cloud.
• Identify, analyze, and document defects, errors, and inconsistencies in CRM Application.
• Perform functional, regression, and integration testing of CRM applications
• Collaborate with developers and other stakeholders to ensure quality of Salesforce applications
• Cloud application upgrade Regression testing and Reporting.
• Business process based end to end complete integration testing.

Involved in initial Requirement Analysis phase and understanding user stories defined in Jira

Monitoring & reporting on standards & performance targets.

Responsibilities include creation of test suites, creation of test cases, test case execution, defect logging, defect retesting, regression testing, staging testing and production testing.

Regression testing in multiple environments such as Windows 7, Windows XP, MAC OS 10.6 and 10.7.

Followed the Agile Development process and completed the testing within the scheduled release date.

Initiated Triage meetings with client regularly to discuss about defects and prioritize them.

Handling client enquiries and acting as the face of the business.

Dealing with and resolving problems and issues which arise.

International iSOS application testing used across the globe. Hence, testing involved variants based on different geography.

• Identified and fixed potential risks and flaws for smooth running of system.
• Communicated clearly and concisely to referrals regarding potential system issues.
• Managed test data, documenting results of each test cycle to identify flaws.
• Hands on experience in various types of testing – Functional, Non- functional, UAT etc.