Shilpa Shetty

Financial Services – Cards & Payments

CLIENT: American Express
International Card & Regional Services Technology

• Drive end-to-end project delivery for critical, market-specific initiatives, serving as both E2E Project Manager and E2E Test Manager.
• Facilitate communication across stakeholders, managing risks, resolving issues, and ensuring alignment on delivery timelines and dependencies.
• Create integrated left-to-right delivery plans, engage impacted application teams, and set clear expectations in partnership with Product Development, Product Owners, and Engineering leaders.
• Remove delivery impediments by coordinating across upstream/downstream teams and driving timely resolution of blockers.
• Lead weekly cross-platform Sync-Up sessions to track build progress, manage action items, report risks/issues, and escalate critical concerns to leadership.
• Provide bi-weekly status updates and consolidated reporting across all stakeholders.
• Manage project governance and documentation across SharePoint, Confluence, Rally, and Jira; oversee technical implementation, launch planning, and execution.
• Partner with business/market leads to understand requirements, priorities, and timelines; identify processes that can be leveraged for business needs.
• Collaborate with LPM, Product, and Engineering teams on early engagement, prioritization, and architectural alignment across impacted platforms.
• Lead conceptual and high-level solutioning, ensuring clarity on E2E solution design, platform impacts, business capabilities, and feature definitions.
• Oversee cross-platform integrated release planning, status reporting, and end-to-end technical project management including test governance.

IBM OpenPages – NFRO Programme

London, UK Sep 2021 – Apr 2022

• Involved in Impact Assessment, Scoping and estimation of BAU CRs for monthly sprints.
• Managing Non-Financial Risk in IBM OpenPages involves Risk assessments, Controls assessment, CMAs, Review & Challenge, DQ Metrics, Events & impacts.
• Actively driving and coordinating UAT for IBM OpenPages upgrade in terms of capturing new user stories, Pilot support, business use case discussions etc.
• Working closely with business stakeholders to understand the pain points in upgraded version and educating/training the business users to get accustomed to the new UI.
• For each sprint involved in runbook implementation in UAT and ensured the UAT readiness before UAT commencement.

IT General Controls – CP review and Control Re-designing

Mangaluru, India Mar 2021 – Aug 2021

• Monthly and Quarterly periodic review of IT General Controls performance. Gaps and recommendations are discussed and shared with the customers.
• Evaluating the Design and Operative efficiency of User Access Management, IT security, Application Change Management, Infrastructure Change Management, Backup and Recovery Controls
• Re-designing UAM LCDs to cover Application layer and Database layer combined, during periodic Control performance. Evaluating the operational effectiveness by ensuring the Back testing and complete coverage.
• Providing walkthroughs on review feedbacks and recommendations on LCD improvements and Control Performance improvements to Control Performer and Control Owner every month.

Implementation of Internal Audit Solution for a UK Based Investment Manager

Bengaluru, India Aug 2018 – Feb 2021

• Working as a Business Analyst for the Implementation of Internal Audit on MetricStream Platform
• Understanding the business requirement and use cases for Audit implementation and its impact across all other modules of the application
• Converting user stories to System Requirements with prototypes and illustrations and validating with client business users
• Coordinating with the developers during the Development cycle
• Organized Show and Tell for customer before deployment and customer support post deployment.
• Involved in supporting User Acceptance Testing at customer location.
• Migration of data from the external system to MetricStream Platform

EGRCP (Enterprise Governance Risk Compliance Platform)

• Optimised end-to-end business flow, developing effective user acceptance plans to verify solutions met client requirements.
• Analysed, identified and diagnosed applications and interface problems with great accuracy.
• Developed test scripts and release updates for each sprints.
• Authored and maintained well-organised, efficient and successful manual test cases for entire team.
• Operated under Agile and Scrum frameworks to complete releases every month and well-organised sprints.
• Tracked, prioritised and organised defects with JIRA, working with development team to facilitate timely corrections.
• Performed Sanity, Functional and Regression tests on modules and full software implementations for multiple projects.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Developed and executed comprehensive test plans and workforce breakdown structures for complete systems.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Identified and tracked defects with Bugzilla and supported developers in resolving problems by completing additional tests.
• Evaluated results against design and customer standards.

Trade Settlement Tool support for a leading Investment Bank

• Offshore Point Of Contact for the DOGS testing team.
• Running the Autosys Jobs for data loading and processing.
• Verifying the data in target database after ETL process and Ensures that all expected data is loaded.
• Configuring and Executing publisher, consumers & processors to consume trades from upstream systems to DOGS and process them to downstream systems via DOGS.
• Preparing and presenting Weekly Status Report to Customer.
• Preparing SLA data and Service consumption data to higher management.
• Delegating the task to team members.
• Involved in understanding the application based on the requirements.
• Preparing the estimations for the Regression tests and User supports.
• Handling the multiple User Supports.
• Managing the data servers for the User supports and Regression testing.
• Troubleshooting in case of failures or errors while executing publisher, consumers & processors
• Analyzing the logs and Database results on completion of executing consumers and processors
• Initiated the defect triage meetings and explained the defect details to the business and project teams and closely monitoring the status to closure.
• Analysis and preparation of defect report.

ACO (Accountable Care Organization)

• Leading the testing efforts for ACO Project.
• To ensure that team members receive proper training on US Health Care Domain.
• Reviewing the test cases prepared by the team members.
• Assigning tasks based on project requirement and priority.
• Involved in estimating testing efforts and updating the project plan accordingly.
• Preparing and presenting weekly and monthly status report to Customer.
• Initiated knowledge sharing sessions as part of team building activities.
• Preparing and Executing database test cases.