Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shilpa Rishi

Liverpool

Summary

Having 16 plus years of experience in Quality Engineering and Agile with proven track record of delivery, strong strategic vision and demonstrated ability to inspire & mentor Quality Assurance teams. Has experience in Manual Testing & Automation in various domains like Finance, , Media & technology, Telecom and Hospitality. Expertise in meeting demanding deadlines & ask the right questions to gather product/client requirements with strong technology and analytical skills. Passion Areas: Customer Satisfaction, Leadership, Problem Solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

QA Delivery Manager

R&Co, Accenture UK
11.2022 - Current
  • Strong domain knowledge spanning across industries – BFSI , Payments Media & Studios, Telcom, Insurance, Hospitality
  • Hands on experience into Functional, End to End, SIT, Regression, data and migration testing
  • Responsible for leading the testing efforts for Functional, System and Regression Testing and UAT teams
  • Vast experience in managing project deliverables, test artefacts (test plan and test strategy) and documentation
  • Skilled in Microsoft Dynamics D365 CRM from testing and functional aspects and have E2E knowledge of the CRM sales module
  • Conduct test Approach walk through and deliver final test results to project teams
  • Ensure approvals are received from key project stakeholders and provide Go/No-Go decision
  • Expertise in meeting demanding deadlines & ask the right questions to gather product/client requirements
  • Analyze and troubleshoot delivery issues in a timely fashion
  • Oversee daily activities of delivery team and provide direction and guidance as needed using Azure Devops
  • Conducting demos at end of every iteration for Business and stakeholders
  • Effectively communicated daily / weekly status to stakeholders and presented them to the Business meetings
  • Led and support the defect triage meetings
  • Publishing test artifacts such as Defect summary, Test Completion Report to the and project stakeholders.

Delivery Manager

Natwest Ventures, Accenture UK
02.2020 - 10.2022
  • Proficient, value driven, customer centric, delivery focused professional with proven track record of E2E successful Projects and Programs – strategic, mandatory, regulatory, and discretionary
  • Strong Scrum Master collaboration skills with Product Owner and the team to prioritize the product backlog, while working with the team on continuous story grooming and provide guidance on future stories in Financial services Domain
  • With strong technology and analytical skills
  • Strong domain knowledge spanning across industries – BFSI , Payments Media & Studios, Telcom, Insurance, Hospitality
  • Experience into handing Functional, End to End, SIT, Regression testing teams
  • Skilled in Microsoft Dynamics D365 CRM from testing and functional aspects and have E2E knowledge of the CRM sales module
  • Vast experience in managing teams, and project deliverables, test artifacts and documentation
  • Expertise in meeting demanding deadlines & ask the right questions to gather product/client requirements
  • Performing the role of Scrum Master and QA Delivery manager
  • Analyze and troubleshoot delivery issues in a timely fashion
  • Manage a delivery team to ensure timely and accurate customer deliveries
  • Oversee daily activities of delivery team and provide direction and guidance as needed using Azure Devops
  • Perform resource allocations and workload assignments according to delivery requirements
  • Evaluate the performance of team members and determine training needs
  • Serve as primary contact for customer inquiries and concerns
  • Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals
  • Perform customer negotiations for delivery rates
  • Develop process improvements to achieve cost effectiveness and time saving
  • Make critical business decisions to meet customer expectations
  • Develop scope and budget for delivery projects
  • Report delivery status to customers and develop required delivery documentations.

QA Manager

Walt Disney World, Orlando, FL
08.2018 - 01.2020
  • Performing the role of QA Manager to support all applications belong to line of Business and responsible for all following activities (Engagement, Risk assessment, Requirement gathering, Resource planning, Test planning, Execution, Trouble shooting, result presentation and sign off)
  • Working in an Agile SAFE methodology and Continue Integration/Continue Development (CI/CD)
  • Experience in RPA (Blue Prism) with expertise in creating objects, processes and creating documentations viz
  • PDD, SDD, TDD analysis and UAT handouts
  • Hands on experience into Point-of-Sale testing in POSR [Point of Sale Replacement] project
  • Involved in sizing the test cases for sprint planning
  • Involved in grooming user stories with the development and product owner
  • Conducting demo’s at end of every iteration for Business and stakeholders
  • Actively participating in Agile Train Planning meeting
  • Managed different vendor teams for setting up priorities and meeting the aggressive deadlines
  • Prepared Regression Test Plans and Test Suites for end of Iteration testing execution
  • Create, schedule and run the scenarios using JMeter and generate necessary graphs
  • Extensively worked on JMeter to create Thread Groups and test Web Application for various loads on key business scenarios
  • Created JMeter Test Cases to measure performance and functionality of web services
  • Involved in creating Test Readiness documents for each release
  • Effectively communicated daily / weekly status to stakeholders and presented them to the Business meetings
  • Hands on experience in ALM, vastly sued for Status Reporting, Test Case Design, Test Case Execution and Defect Reporting.

Test Lead (Multiple Projects)

Walt Disney World, Orlando, FL
11.2013 - 05.2019
  • Functional Test Lead to support all applications belong to Disney line of Business and responsible for all activities (Engagement, Risk assessment, Requirement gathering, Resource planning, Test planning, Execution, Trouble shooting, result presentation and Sign off)
  • Responsible for project engagement (resource planning/estimation/forecasting)
  • Developing and maintaining test methodology
  • Defining test strategies for the project
  • Stakeholder engagement with SMEs to identify key business scenarios and clarifications
  • Completed and closed out in 3-months 70% of project of over 6 months of backlogged projects
  • Following up any outstanding open test risks / issues
  • Facilitated requirement-gathering sessions to validate business cases and functional objectives for various WDW projects
  • Attended business meetings and performed project related demos to Business on release basis for Disney projects, suggested manual or automated process changes for continued normal business
  • Managed different vendor teams for setting up priorities and meeting the aggressive deadlines
  • Driving Testing Deliverables from inception to production
  • Managing testing teams based in multi-locations
  • Effectively communicated QA and testing status to stakeholders and presented them to the Business meetings
  • Conduct test Approach walk through and deliver final test results to project teams
  • Ensure approvals are received from key project stakeholders and provide Go/No-Go decision
  • Test Activities tracking and management, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc
  • Responsible for leading the testing efforts for Functional, System and Regression Testing
  • Test Management, Defect tracking and Reporting is done using HP Quality Center/Test Director.

QA Manager (Personal Insurance)

Travelers, Hartford, CT
06.2016 - 07.2018
  • Functional Test Portfolio/Engagement Lead to support all applications belongs to Travelers Personal Insurance
  • Currently managing the Offshore / Onshore Leads and Managers
  • Responsible Engagement, Risk assessment, Requirement gathering, Resource planning, Test planning, Execution, Trouble shooting, result presentation and sign off activities
  • Managed different vendor teams for setting up priorities and meeting the aggressive deadlines
  • Defining test strategies from the requirements through various product releases
  • Stakeholder engagement with SMEs to identify key business scenarios and clarifications
  • Facilitated requirement-gathering sessions to validate business cases and functional objectives for current project
  • Managing testing teams based in multi-locations
  • Conduct test Approach walk through and deliver final test results to project teams
  • Ensure approvals are received from key project stakeholders and provide Go/No-Go decision
  • Responsible for leading the testing efforts for Functional, System and Regression Testing.

QA/Test Lead (TABCORP, Australia)

Accenture, India
08.2010 - 11.2011
  • Test Planning, Testing Estimation and Resource planning
  • Requirements analysis during the requirements gathering phase
  • Review Test Cases for SIT, UAT
  • Task delegation and optimizing resource capacity utilization
  • Periodic Review/Adhoc meetings management for example: Weekly/Escalation Team meeting etc
  • Test Activities tracking and management, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc
  • Project Issue/Log related management in the defect tracking tool
  • Complete deliverables within schedules as per the work plan
  • Mentoring freshly inducted team members in understanding requirements and processes, templates, project, etc
  • Peer reviews Co-coordinator for the work done by ASE and SE and ensure quality and process adherence in deliverables
  • Tools evaluation and implementation strategy assessment
  • Define, implement and Improvement of processes and templates.

Senior Analyst (TWC, USA)

Pyramid Consulting, India
07.2009 - 07.2010
  • Responsible for giving the QA Sign-Off for each and every project module
  • Review and analyses of Business/Technical Requirements and suggesting modifications in Use Cases
  • Review High Level and Low Level Scenarios throughout the Software Testing Life Cycle (STLC)
  • Responsible for leading the testing efforts for Functional, System and Regression Testing
  • Test Management, Defect tracking and Reporting is done using HP Quality Center
  • Setting up of Test Sets and Test Labs in HP Quality Center
  • Uploading Requirements and Test Cases in HP Quality Center from Excel Worksheets
  • Creation of test scripts to perform manual testing
  • Creation of Daily and Weekly status reports.

Senior Analyst (InfoComp, Australia)

EspireInfolabs, India
06.2007 - 06.2009
  • Responsible for giving the QA Sign-Off for each and every project module
  • Review and analyses of Business/Technical Requirements and suggesting modifications in Use Cases
  • Review High Level and Low-Level Scenarios throughout the Software Testing Life Cycle (STLC)
  • Responsible for creating Test Plan and Test Strategy for all the modules and getting the Test Cases ready for client review
  • Responsible for leading the testing efforts for Functional, System and Regression Testing
  • Test Management, Defect tracking and Reporting is done using HP Quality Center, PVC Merant Tracker and Serena Mashups
  • Setting up of Test Sets and Test Labs in HP Quality Center
  • Uploading Requirements and Test Cases in HP QualityCenter from Excel Worksheets
  • Creation of test scripts to perform manual testing
  • Execution of SQL queries for verifying the data in Sybase Central database.

Test Engineer (Multiple Web-Based projects)

Sopra Group of India
06.2004 - 05.2007
  • Understanding the Business requirement and Functional Specification documents
  • Performed Sanity Testing, Functionality Testing, Adhoc Testing, Re-testing and Regression Testing
  • Performed Defect reporting and Tracking through the entire Defect Life Cycle using Bugzilla
  • Involved in creation, Updating & execution of Test Cases
  • Review & Rework on Test Cases & Test Specifications
  • Setting up Test Environment and Build Creation
  • Ramp up, Trainings & Knowledge Transfer to New Joiner
  • Creation of individual weekly schedule plans.

Education

Bachelors in computers application -

CCS University

Masters in computers and Management -

Pune University

Skills

  • Relationship Building
  • Problem-Solving
  • Teamwork and Collaboration
  • Conflict Resolution
  • Team Management
  • Risk Management
  • Written and Verbal Communication
  • Time Management
  • Microsoft CRM - MS Dynamics 365 Sales module), PowerApps
  • Test Management/ Defect Management Tools : JIRA, Azure Devops

Certification

  • Google Associate Cloud Engineer
  • Banking Foundation Learning
  • Automation Prime Certified in RPA & Scripting
  • Certified Scrum Master

References

Available upon request.

Timeline

QA Delivery Manager

R&Co, Accenture UK
11.2022 - Current

Delivery Manager

Natwest Ventures, Accenture UK
02.2020 - 10.2022

QA Manager

Walt Disney World, Orlando, FL
08.2018 - 01.2020

QA Manager (Personal Insurance)

Travelers, Hartford, CT
06.2016 - 07.2018

Test Lead (Multiple Projects)

Walt Disney World, Orlando, FL
11.2013 - 05.2019

QA/Test Lead (TABCORP, Australia)

Accenture, India
08.2010 - 11.2011

Senior Analyst (TWC, USA)

Pyramid Consulting, India
07.2009 - 07.2010

Senior Analyst (InfoComp, Australia)

EspireInfolabs, India
06.2007 - 06.2009

Test Engineer (Multiple Web-Based projects)

Sopra Group of India
06.2004 - 05.2007

Bachelors in computers application -

CCS University

Masters in computers and Management -

Pune University

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Shilpa Rishi