Summary
Overview
Work history
Education
Skills
Affiliations
Interests
Languages
Timeline
ResearchAssistant
shilpa joseph

shilpa joseph

London,England

Summary

A creative designer specialising in women's wear. Excited to innovate new designs and better serve customers. Proactive, collaborative and results-oriented.

A dynamic student aiming for an exciting digital marketing executive position. Compelled to develop marketing initiatives and build teamwork. Adept with digital marketing channels.

Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Retail assistant

Primark
London
05.2013 - Current
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service
  • Provided helpful, attentive sales support to generate positive customer feedback
  • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences
  • Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.

marketing adviser

Stephen Walters
10.2022 - 12.2023
  • Managed social media platforms, creating and scheduling content to maintain consistent online presence.
  • Developed strategy for social media marketing with cohesive messaging across multiple platforms.
  • Created marketing collateral in alignment with brand guidelines.
  • Planned events and activations to enhance brand presence and customer engagement.
  • Identified new customer segments and target audiences to expand reach.
  • Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
  • Optimised brand storytelling, supporting development of high-quality marketing content and collateral.
  • Utilised search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing to fulfil comprehensive client marketing needs.

Front of house team member

Nandoos
London
01.2023 - 05.2023
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
  • Managed customer-related issues following company policies and procedures.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Practiced healthy and safety measures to comply with regulations.
  • Attended to customer's needs proactively for first-class waiting service.

Sales Assistant

Bridal Junction
London
10.2022 - 11.2022
  • Provided helpful, attentive sales support to generate positive customer feedback
  • Addressed and resolved complex customer complaints in a calm, efficient and friendly manner
  • Boosted sales and improved customer satisfaction by providing attentive, personalized client services
  • Liaised with potential customers to determine needs and provide recommendations
  • Referenced weekly sales ad and promotional signage to verify and enforce correct pricing
  • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences
  • Promoted special offers and loyalty program with upselling skills.

designer

srishti couture studio
ernakulam, india
05.2014 - 06.2022
  • Executed high quality designs using allocated resources and budget.
  • Utilised Adobe to create visually compelling graphics and layouts for digital and print materials.
  • Developed design guidelines and standards to maintain consistency across projects.
  • Translated complex ideas into visually engaging and accessible design elements for effective communication.
  • Implemented client feedback to refine and enhance design concepts
  • Held brainstorming sessions and design critiques to foster dynamic, creative work environment.
  • Devised design solutions to meet client brief requests.
  • Met client deadlines through excellent workload planning and prioritisation.
  • Managed lifecycle design phases, from initial client brainstorms to timely project completion.
  • Sketched and diagrammed design concepts to share vision and collected feedback.
  • Delivered against client aesthetics, function and design objectives.

Education

Master of Science - fashion marketing

Coventry university London campus
London
09.2022 - 09.2023

Bachelor of Arts - Fashion and Apparel designing technology

Kannur university
kerala, india
07.2011 - 05.2014

Higher Secondary - science

Government higher secondary school
Kannur, Kerala
06.2009 - 05.2011

GCSEs -

BVJMHSS perumpadavu
Kannur, Kerala
06.2006 - 04.2009

Skills

  • Fashion retail
  • Customer service oriented
  • Fashion and styling expertise
  • Illustration
  • Fashion design
  • Teamwork skills
  • MS Office
  • MS PowerPoint
  • Corel draw
  • pencil sketch
  • Costume designing
  • visual merchandising

Affiliations

Member of the science club Member of art club Member of sports club Dissertation in music Dissertation in drawing 2009 SSLC High school BISHOP VALLOPPILY JUBILE MEMORIAL HIGH SCHOOL, Kannur Member of the social science club Union Member of the science club Union Member of ADSU Union Member of Scout and guide Dissertation in music Member of arts club Dissertation in drawing

Interests

SKILLS sketching,singing, wall art,painting, communication and collaboration, problem sol ng and critical thinking,Attention to details, INTERESTS reading, listening music, painting, drawing, My curiosity and enthusiasm to study more about the wider scope of fashion design has always been a huge driving force for my career.

Languages

English
Advanced
Malayalam
Native
Hindi
Fluent
Tamil
Advanced
Telugu
Intermediate

Timeline

Front of house team member

Nandoos
01.2023 - 05.2023

marketing adviser

Stephen Walters
10.2022 - 12.2023

Sales Assistant

Bridal Junction
10.2022 - 11.2022

Master of Science - fashion marketing

Coventry university London campus
09.2022 - 09.2023

designer

srishti couture studio
05.2014 - 06.2022

Retail assistant

Primark
05.2013 - Current

Bachelor of Arts - Fashion and Apparel designing technology

Kannur university
07.2011 - 05.2014

Higher Secondary - science

Government higher secondary school
06.2009 - 05.2011

GCSEs -

BVJMHSS perumpadavu
06.2006 - 04.2009

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shilpa joseph