Shilpa Chopra
Assistant Service Delivery
Slough
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Service Delivery Manager
Ultima Business Solution
Reading
2022.09 - Current
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
IT Servicedesk Engineer
Ultima Business Solution
Reading
2020.09 - 2022.09
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
IT Servicedesk Technician
NHS
Ascot
2018.08 - 2019.08
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Service Improvement Manager
O2
Slough
2017.07 - 2018.03
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Political Science
Delhi University
India 1998.07 - 2001.06
Post Graduate Diploma in Office Management - Office Management
YMCA
India 2001.09 - 2002.08
Skills
Service industry background
Computer-literate
Operations management
Process improvement solutions
MS Office
Flexible and Adaptable
Administrative support
Customer support
Certification
ITIL V2-3
Timeline
Assistant Service Delivery Manager
Ultima Business Solution
2022.09 - Current
IT Servicedesk Engineer
Ultima Business Solution
2020.09 - 2022.09
IT Servicedesk Technician
NHS
2018.08 - 2019.08
Service Improvement Manager
O2
2017.07 - 2018.03
Post Graduate Diploma in Office Management - Office Management
YMCA
2001.09 - 2002.08
Bachelor of Arts - Political Science
Delhi University
1998.07 - 2001.06