Summary
Overview
Work History
Education
Skills
Personal Information
IMPORTANT NOTES
Languages
Timeline
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SHILOH MONTOYA

Hull,Kingston upon hull

Summary

Customer-focused Retail Assistant with experience in fast-paced environments, including retail and hospitality. Delivers outstanding service, enhances team performance, and fosters welcoming shopping experiences. Eager to acquire new skills and contribute to organisational success, with aspirations towards a career in business management.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald’s
Hull
01.2025 - 01.2026
  • Delivered fast, friendly service to enhance customer satisfaction in high-pressure environment.
  • Resolved customer concerns with professionalism to foster positive experiences.
  • Worked closely with team members to maintain smooth service flow.
  • Demonstrated effective time management in busy settings.
  • Managed tills and drive-through systems with accuracy to streamline transactions.
  • Prepared food and drinks following strict hygiene and safety standards.
  • Ensured dining areas were clean, organised, and welcoming.

Retail Assistant

Menkind
Hull
01.2024 - 01.2025
  • Delivered friendly, professional customer service, enhancing customer satisfaction in a busy retail environment.
  • Provided product knowledge, recommendations, and support for customer queries, improving overall shopping experience.
  • Operated tills accurately, handling cash and card transactions.
  • Maintained shop presentation through efficient stock replenishment and engaging visual displays, attracting customer attention.
  • Assisted in setting up promotional displays and seasonal layouts to attract customers.
  • Worked as part of a team to meet sales and customer satisfaction targets.
  • Managed stockroom organisation and inventory control.
  • Operated barcode scanning systems to streamline inventory management.

School Catering Assistant (Work Experience)

St Mary’s College
Hull
07.2023 - 07.2023
  • Provided friendly and attentive service to enhance dining experience for students and staff.
  • Facilitated efficient lunch service operations to ensure timely meal delivery.
  • Assisted with food preparation including salads, sandwiches, and sides.
  • Upheld hygiene standards by implementing thorough cleaning schedules.
  • Followed health and safety procedures when using cleaning chemicals and equipment.
  • Ensured cookware was properly cleaned and stored to maintain kitchen efficiency.
  • Managed food stock and assisted with inventory control.

Education

A-Levels - Art, Media Studies, Criminology

St Mary’s College
Hull
01-2026

Gcse - Art, Physical Education, History, maths, english (lit and lang), Combined science, religious education

St Mary’s College
Hull
01-2025

Skills

  • Cash Handling & Transactions
  • Barcode Scanning
  • Stock management
  • Visual merchandising
  • Customer Service & Engagement
  • Sales support
  • Problem resolution
  • Fast-paced multitasking
  • Time Management
  • Hygiene practices
  • Teamwork & Communication
  • Work pace adaptability
  • Dependable positivity
  • Trainable
  • Physical strength

Personal Information

Hobbies: I enjoy staying active and filling my free time with productive activities such as decorating, sewing along with working with all types of clothing, I enjoy learning creative skills and keeping motivated through physical activity. I have had experience in modelling and Posing for photoshoots for my media a level along with having experience with digital design, i have created a number of magazine front page covers that i have modelled for.

IMPORTANT NOTES

As of 2026 I am 18 years of age, born march 28 2008, and is currently stationed at kingston upon hull, but will however move into sheffield asa student September onwards.

Languages

English
Intermediate
B1
Filipino
Intermediate
B1

Timeline

Crew Member

McDonald’s
01.2025 - 01.2026

Retail Assistant

Menkind
01.2024 - 01.2025

School Catering Assistant (Work Experience)

St Mary’s College
07.2023 - 07.2023

A-Levels - Art, Media Studies, Criminology

St Mary’s College

Gcse - Art, Physical Education, History, maths, english (lit and lang), Combined science, religious education

St Mary’s College
SHILOH MONTOYA