SHILOH MONTOYA
Hull,Kingston upon hull
Summary
Customer-focused Retail Assistant with experience in fast-paced environments, including retail and hospitality. Delivers outstanding service, enhances team performance, and fosters welcoming shopping experiences. Eager to acquire new skills and contribute to organisational success, with aspirations towards a career in business management.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald’s
Hull
01.2025 - 01.2026
- Delivered fast, friendly service to enhance customer satisfaction in high-pressure environment.
- Resolved customer concerns with professionalism to foster positive experiences.
- Worked closely with team members to maintain smooth service flow.
- Demonstrated effective time management in busy settings.
- Managed tills and drive-through systems with accuracy to streamline transactions.
- Prepared food and drinks following strict hygiene and safety standards.
- Ensured dining areas were clean, organised, and welcoming.
Retail Assistant
Menkind
Hull
01.2024 - 01.2025
- Delivered friendly, professional customer service, enhancing customer satisfaction in a busy retail environment.
- Provided product knowledge, recommendations, and support for customer queries, improving overall shopping experience.
- Operated tills accurately, handling cash and card transactions.
- Maintained shop presentation through efficient stock replenishment and engaging visual displays, attracting customer attention.
- Assisted in setting up promotional displays and seasonal layouts to attract customers.
- Worked as part of a team to meet sales and customer satisfaction targets.
- Managed stockroom organisation and inventory control.
- Operated barcode scanning systems to streamline inventory management.
School Catering Assistant (Work Experience)
St Mary’s College
Hull
07.2023 - 07.2023
- Provided friendly and attentive service to enhance dining experience for students and staff.
- Facilitated efficient lunch service operations to ensure timely meal delivery.
- Assisted with food preparation including salads, sandwiches, and sides.
- Upheld hygiene standards by implementing thorough cleaning schedules.
- Followed health and safety procedures when using cleaning chemicals and equipment.
- Ensured cookware was properly cleaned and stored to maintain kitchen efficiency.
- Managed food stock and assisted with inventory control.
Education
A-Levels - Art, Media Studies, Criminology
St Mary’s College
Hull01-2026
Gcse - Art, Physical Education, History, maths, english (lit and lang), Combined science, religious education
St Mary’s College
Hull01-2025
Skills
- Cash Handling & Transactions
- Barcode Scanning
- Stock management
- Visual merchandising
- Customer Service & Engagement
- Sales support
- Problem resolution
- Fast-paced multitasking
- Time Management
- Hygiene practices
- Teamwork & Communication
- Work pace adaptability
- Dependable positivity
- Trainable
- Physical strength
Personal Information
Hobbies: I enjoy staying active and filling my free time with productive activities such as decorating, sewing along with working with all types of clothing, I enjoy learning creative skills and keeping motivated through physical activity. I have had experience in modelling and Posing for photoshoots for my media a level along with having experience with digital design, i have created a number of magazine front page covers that i have modelled for.
IMPORTANT NOTES
As of 2026 I am 18 years of age, born march 28 2008, and is currently stationed at kingston upon hull, but will however move into sheffield asa student September onwards.
Languages
English
Intermediate
B1
Filipino
Intermediate
B1
Timeline
Crew Member
McDonald’s
01.2025 - 01.2026
Retail Assistant
Menkind
01.2024 - 01.2025
School Catering Assistant (Work Experience)
St Mary’s College
07.2023 - 07.2023
A-Levels - Art, Media Studies, Criminology
St Mary’s College
Gcse - Art, Physical Education, History, maths, english (lit and lang), Combined science, religious education
St Mary’s College