Shikha Khadka
London
Summary
I am an experienced customer service and sales professional with a strong background working in fast-paced environments such as Heathrow Airport and direct sales. Over the years, I have developed excellent communication and problem-solving skills, along with the ability to work with a team and build strong relationships with customers. I am fluent in Nepali, Hindi, and Konkani, which helps me connect with a wide range of people. I am reliable, friendly, and always ready to learn something new.
Overview
8
8
years of professional experience
Work history
Self employed
Salad master
Hounslow
01.2019 - 04.2025
- Delivered product demonstrations and explained features clearly to potential customers
- Developed skills in communication, negotiation, and time management
Customer service representative
Qatar Airways
Heathrow Terminal 4, Hillingdon
04.2017 - 03.2019
- Helped passengers with check-in boarding and general travel questions
- Handled customer issues calmly and professionally even during delays or busy periods
- Gave clear and accurate information about flights luggage rules and airport procedures
- Worked closely with team members to make sure passengers had a smooth experience
- Followed airline and airport rules to keep things safe and organised
- Often praised by supervisors for being reliable approachable and hardworking
Education
SLC (Year 10) -
Mahendra Madhyamik vidyalaya
NepalSkills
- Excellent customer service and communication skills
- Confident in sales, with experience in product demonstrations and closing deals
- Fluent in Nepali, Hindi, and Konkani – able to communicate effectively with diverse customers
- Calm and professional under pressure
- Strong time management
- Quick to learn and adapt to new tasks or environments
- Organised and detail-oriented
References
References available upon request.
Timeline
Self employed
Salad master
01.2019 - 04.2025
Customer service representative
Qatar Airways
04.2017 - 03.2019
SLC (Year 10) -
Mahendra Madhyamik vidyalaya
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