Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Shikha Kapoor

Ilford,London

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

9
9
years of professional experience

Work history

Server

Kua' Aina Restaurant l London
02.2023 - Current
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to the correct tables.
  • Served guests promptly to ensure food remained at proper temperatures.
  • Ensured guests left with a positive impression of the restaurant, helping to promote repeat business.


Kitchen Chef Assistant

Shikha Kapoor, Duke of York
London
12.2022 - 01.2023
  • Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
  • Delivered food to the highest hygiene, quality and safety standards by strictly following regulations.
  • Supported chefs to deliver smooth-running kitchen operations, serving 50+ guests per dinner service.

HR & Admin Assistant

Signature Global Migration
Dubai
01.2022 - 04.2022
  • Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts
  • Supporting HR-related training programs, workshops and seminars
  • Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves.
  • Facilitated new hire onboarding programme by scheduling training initiatives, resolving issues and processing paperwork.
  • Developed bonus and incentive programmes to drive employee performance.


Assistant Registrar

Al Diyafah High School
Dubai
05.2021 - 10.2021
  • Participating in professional development activities and serving on school committees
  • Conducting interviews and assessments for recruiting potential students in school.
  • Answered telephone and email enquiries promptly, signposting requested information.
  • Kept filing, administration and recordkeeping up to date.
  • Recorded student attendance and escalated concerns regarding repeat absences.

Admissions Manager

IITM, GGSIP University
New Delhi
04.2018 - 10.2021
  • Supervised and supported junior colleagues with the admission procedures and achieving their admission targets
  • Conducting interviews to hire new counsellors.
  • Creating profiles for each applicant and working collaboratively with other counsellors
  • Updated and maintained admissions system and database, enabling real-time data access.
  • Collected, sorted and reviewed marketing information and produced timely corporate reports.

Project Consultant

Vesila Global Project Management
Dubai
01.2020 - 05.2021
  • Proactively generate leads, reach out and contact senior decision makers in UAE-based organizations
  • Negotiating and influencing to achieve the best outcomes for clients
  • Consulted with clients to accurately identify, analyse and refine business requirements.
  • Optimised project outcomes by constantly monitoring progress against quality standards.
  • Managed client expectations by ensuring a clear, accurate definition of project scope.


Team Leader

Aegis Ltd
11.2016 - 09.2017
  • Providing clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives
  • Using company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Constant communication with HR and the recruitment team during the hiring and onboarding process to hire the best-fit candidates for the team.
  • Provided leadership and direction to a team consisting of 20 employees, supervising activities to drive productivity and efficiency.
  • Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 10%.

Quality Analyst

Wipro Ltd
12.2014 - 06.2016
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.
  • Facilitated strategic decision-making by producing accurate QA reports in SAP.
  • Coordinated work of 50 clerical team members to consistently meet office needs.
  • Identified skills gaps and arranged relevant training to upskill the clerical team.
  • Evaluated the performance of 40 clerical workers against company standards.

Education

MA - Human Resource Management

University of Westminster
London
09.2022 -

Skills

  • Advanced MS-Excel
  • Training and Development
  • Coaching and Mentoring
  • Effective Leadership
  • IT & Computer Proficiency
  • Multitasking and Collaboration
  • Customer Service & People skills
  • Decision-making and Strategic Planning
  • Staffing & Recruitment
  • Office Administration
  • Talent management
  • Employee engagement programmes
  • Recruitment
  • Employee onboarding procedures
  • Problem-Solving Skills
  • Employee absence tracking
  • Applicant Tracking System (ATS) knowledge
  • HR analytics
  • Employee record management
  • Database organisation
  • External communications
  • Payroll administration
  • Results-orientated
  • Advanced MS Office Suite knowledge (MS- Excel, MS Powerpoint, MS Word)

Languages

English
Fluent
Hindi
Native
Punjabi
Intermediate

Timeline

Server

Kua' Aina Restaurant l London
02.2023 - Current

Kitchen Chef Assistant

Shikha Kapoor, Duke of York
12.2022 - 01.2023

MA - Human Resource Management

University of Westminster
09.2022 -

HR & Admin Assistant

Signature Global Migration
01.2022 - 04.2022

Assistant Registrar

Al Diyafah High School
05.2021 - 10.2021

Project Consultant

Vesila Global Project Management
01.2020 - 05.2021

Admissions Manager

IITM, GGSIP University
04.2018 - 10.2021

Team Leader

Aegis Ltd
11.2016 - 09.2017

Quality Analyst

Wipro Ltd
12.2014 - 06.2016

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Shikha Kapoor