Shikha Kapoor
Ilford,London
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work history
Server
Kua' Aina Restaurant l London
2023.02 - Current
- Provided attentive, professional front-of-house service by checking reservations and showing guests to the correct tables.
- Served guests promptly to ensure food remained at proper temperatures.
- Ensured guests left with a positive impression of the restaurant, helping to promote repeat business.
Kitchen Chef Assistant
Shikha
Kapoor, Duke of York
London
2022.12 - 2023.01
- Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
- Delivered food to the highest hygiene, quality and safety standards by strictly following regulations.
- Supported chefs to deliver smooth-running kitchen operations, serving 50+ guests per dinner service.
HR & Admin Assistant
Signature Global Migration
Dubai
2022.01 - 2022.04
- Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts
- Supporting HR-related training programs, workshops and seminars
- Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves.
- Facilitated new hire onboarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Developed bonus and incentive programmes to drive employee performance.
Assistant Registrar
Al Diyafah High School
Dubai
2021.05 - 2021.10
- Participating in professional development activities and serving on school committees
- Conducting interviews and assessments for recruiting potential students in school.
- Answered telephone and email enquiries promptly, signposting requested information.
- Kept filing, administration and recordkeeping up to date.
- Recorded student attendance and escalated concerns regarding repeat absences.
Admissions Manager
IITM, GGSIP University
New Delhi
2018.04 - 2021.10
- Supervised and supported junior colleagues with the admission procedures and achieving their admission targets
- Conducting interviews to hire new counsellors.
- Creating profiles for each applicant and working collaboratively with other counsellors
- Updated and maintained admissions system and database, enabling real-time data access.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
Project Consultant
Vesila Global Project Management
Dubai
2020.01 - 2021.05
- Proactively generate leads, reach out and contact senior decision makers in UAE-based organizations
- Negotiating and influencing to achieve the best outcomes for clients
- Consulted with clients to accurately identify, analyse and refine business requirements.
- Optimised project outcomes by constantly monitoring progress against quality standards.
- Managed client expectations by ensuring a clear, accurate definition of project scope.
Team Leader
Aegis Ltd
2016.11 - 2017.09
- Providing clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives
- Using company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Constant communication with HR and the recruitment team during the hiring and onboarding process to hire the best-fit candidates for the team.
- Provided leadership and direction to a team consisting of 20 employees, supervising activities to drive productivity and efficiency.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 10%.
Quality Analyst
Wipro Ltd
2014.12 - 2016.06
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Facilitated strategic decision-making by producing accurate QA reports in SAP.
- Coordinated work of 50 clerical team members to consistently meet office needs.
- Identified skills gaps and arranged relevant training to upskill the clerical team.
- Evaluated the performance of 40 clerical workers against company standards.
Education
MA - Human Resource Management
University of Westminster
London 2022.09 -
Skills
- Advanced MS-Excel
- Training and Development
- Coaching and Mentoring
- Effective Leadership
- IT & Computer Proficiency
- Multitasking and Collaboration
- Customer Service & People skills
- Decision-making and Strategic Planning
- Staffing & Recruitment
- Office Administration
- Talent management
- Employee engagement programmes
- Recruitment
- Employee onboarding procedures
- Problem-Solving Skills
- Employee absence tracking
- Applicant Tracking System (ATS) knowledge
- HR analytics
- Employee record management
- Database organisation
- External communications
- Payroll administration
- Results-orientated
- Advanced MS Office Suite knowledge (MS- Excel, MS Powerpoint, MS Word)
Languages
English
Fluent
Hindi
Native
Punjabi
Intermediate
Timeline
Server
Kua' Aina Restaurant l London
2023.02 - Current
Kitchen Chef Assistant
Shikha
Kapoor, Duke of York
2022.12 - 2023.01
MA - Human Resource Management
University of Westminster
2022.09 -
HR & Admin Assistant
Signature Global Migration
2022.01 - 2022.04
Assistant Registrar
Al Diyafah High School
2021.05 - 2021.10
Project Consultant
Vesila Global Project Management
2020.01 - 2021.05
Admissions Manager
IITM, GGSIP University
2018.04 - 2021.10
Team Leader
Aegis Ltd
2016.11 - 2017.09
Quality Analyst
Wipro Ltd
2014.12 - 2016.06