Summary
Overview
Work history
Skills
Languages
Timeline
Generic

Shihab Hossain

Summary

Professional Summary
A dedicated and hardworking hospitality professional with extensive experience in customer service roles, including as a Banquet Server and at Peri Peri Roosters. Adept at delivering high-quality service in fast-paced environments, ensuring guest satisfaction, and maintaining a smooth operational flow. Highly skilled in multitasking, teamwork, and communication, with a proven ability to manage multiple responsibilities while maintaining attention to detail.

Overview

4
4
years of professional experience

Work history

Banquet Server

Elite Caters
3-4 Canning Rd, London E15 3NW
05.2023 - Current
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Consistently exceeded guest expectations maintaining meticulous knowledge of menu items.
  • Verified completed orders and served guests at tables.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Accurately took orders, making menu recommendations as appropriate.
  • Delivered exceptional, friendly and fast service.
  • Cleaned and set tables quickly to minimise time between reservations.

Team Member

Peri Peri Roosters
East Shopping Centre, 232-236 Green St, London E7
01.2021 - 05.2022

Key Responsibilities

  • Provided excellent customer service by assisting customers in selecting menu items, handling inquiries, and addressing concerns in a friendly, professional manner.
  • Managed food preparation and assembly in line with company guidelines, ensuring food quality and hygiene standards were consistently met.
  • Worked as part of a team to ensure restaurant cleanliness, including maintaining kitchen, dining area, and restroom hygiene.
  • Assisted with inventory management, helping track stock levels, reorder supplies, and minimize waste.
  • Collaborated with team members to deliver quick and efficient service during busy periods.

Skills

  • Active listening
  • Multitasking efficiency
  • Clear communication
  • Knowledge of serving procedures
  • Table setting arrangements
  • Time efficiency
  • Effective communication

Languages

Italian
Advanced

Timeline

Banquet Server

Elite Caters
05.2023 - Current

Team Member

Peri Peri Roosters
01.2021 - 05.2022
Shihab Hossain