Summary
Overview
Work History
Education
Skills
Software
Certification
Additional Information
Work Availability
Timeline
AccountManager

Shihab Ahmed

London,London

Summary

A focused information technology graduate, specializing in IT, enterprise resource planning, and retail, with extensive experience collaborating with clients and promptly identifying needs. Able to understand complex customer requirements and deliver them within a set deadline while keeping the quality in check.


Overview

6
6
years of professional experience
1
1
Certificate
4
4
Languages

Work History

Associate

Amazon
London, LND
11.2022 - Current
  • Became the employee of the month of December
  • Utilized customer feedback to improve product offerings.
  • Maintained relationships with customers to maximize sales opportunities.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Gained efficiency in a short period of time.
  • Trained newcomers

Field Store Support

Big Picture
London, LND
09.2022 - 11.2022
  • Maintaining the client's standards
  • The client, Amazon, hired me because of my outstanding performance.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Generated customer service reports to track customer satisfaction.

ERP Executive

ZXY International
Dhaka, Bangladesh
12.2019 - 11.2021
  • Analyzed the 15 years old vast ERP system to pinpoint all the inconsistencies
  • Redesigned the entire module containing different functions for procurement, transport, and finance department
  • Introduced and executed monthly training system for the employees
  • Designed the functional specification documents for 98 functions of the system
  • Written the user manual documents.
  • Managed customer expectations and relationships through easily understood explanations and clear communication.
  • Taught end users to navigate the ERP system by developing and presenting training sessions.
  • Delivered individualization by working with clients to gather business requirements.

ERP Implementation Consultant

FPT IS
Dhaka, Bangladesh
09.2017 - 09.2019
  • Designed and implemented SAP ERP's plant maintenance module for Gas Transmission Company
  • Trained the employees of 9 site offices to get efficient with the system
  • Implemented the plant maintenance module in just 6 months
  • Boosted the implementation time of material management module by solving all the major configuring issues
  • Designed and implemented SAP ERP's production planning module for Electricity Generation
  • Taught end users to navigate the ERP system by developing and presenting training sessions.
  • Perfected the integration of DCS with SAP for the project.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Education

Msc - Management of Business Information Technology

University of Greenwich
London, ENG
09.2021 - 2022.05

Bachelor of Business Administration (BBA) - Marketing, E-commerce

BRAC University
Bangladesh
09.2012 - 2017.05

Skills

Marketingundefined

Software

Microsoft Office

SPSS

Google Docs

Team Viewer

Adobe Illustrator

SharePoint

FL Studio

Certification

Healthcare IT Support Specialization

Additional Information

  • Mentored the "Winter Campaign 2014" on behalf of the "It’s Humanity Foundation’.
  • I worked as a volunteer at “Reaching Out," an organization that works for autistic children.
  • Vice President at BRAC University Heritage Forum (BUHF), BRACU. (2016)
  • Event management Executive at BRAC University Heritage Forum (BUHF), BRACU. (2013)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate

Amazon
11.2022 - Current

Field Store Support

Big Picture
09.2022 - 11.2022

Msc - Management of Business Information Technology

University of Greenwich
09.2021 - 2022.05

ERP Executive

ZXY International
12.2019 - 11.2021

ERP Implementation Consultant

FPT IS
09.2017 - 09.2019

Bachelor of Business Administration (BBA) - Marketing, E-commerce

BRAC University
09.2012 - 2017.05

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Shihab Ahmed