SHIFAS NIKARTHIL SHAFEEQUE
London,ENG
Summary
Focused and reliable WAITER bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
2
2
years of professional experience
Work History
Kitchen Porter
Taj Hotel
09.2022 - 11.2023
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Enhanced workplace safety by adhering to proper handling techniques when using knives, cleaning chemicals, and other hazardous materials.
- Cleaned and organized kitchen stations to promote team efficiency.
- Reduced waste by monitoring inventory levels and informing management of low stock items for prompt reordering.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Plated and presented food following chef requirements.
Restaurant Waiter
ZAATAR
08.2021 - 08.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Master of Science - MSC.MANAGMENT
COVENTRY UNIVERSITY
London, United Kingdom02.2024
Bachelor of Arts - B.COM
DON BOSCO COLLAGE
PONDICHERRY03.2019
HIGHER SECONDRY - BIO.SCIENCE
SDPY SCHOOL
PALLURUTHY, INDIA03.2016
Skills
- Fast-Paced Environment
- Efficient cleaning
- Knife Handling
- Energy and stamina
- Food Preparation
- Health and safety
- Hygiene awareness
- Waste disposal
- Dedicated Work Ethic
- Cleaning and sanitation
- Team Collaboration
- Kitchen Cleaning and Maintenance
- Cash Handling
- Customer Service
- Food presentation
- Menu Memorization
- Hospitality service expertise
- Order Accuracy
- Guest Relations
- Professional Appearance
- Safe Food Handling
- Relationship Management
- Food safety understanding
- Food Running
- Order Management
- Bill computation
- VIP support
- Banquet Coordination
- Handling Complaints
Languages
Malayalam
Native language
English
Advanced
C1
Timeline
Kitchen Porter
Taj Hotel
09.2022 - 11.2023
Restaurant Waiter
ZAATAR
08.2021 - 08.2022
Master of Science - MSC.MANAGMENT
COVENTRY UNIVERSITY
Bachelor of Arts - B.COM
DON BOSCO COLLAGE
HIGHER SECONDRY - BIO.SCIENCE
SDPY SCHOOL
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