Shifa Shaikh

• Elected by 20,000+ students to serve as a Board Trustee and senior operational lead one of the most competitive student governance roles at the university
• Sat on the interview panel for Student Trustee Board recruitment assessed candidates against governance competencies and contributed to hiring decisions at board level, bringing structured evaluation to a high-stakes selection process
• Directly managed and mentored a team of interns, delegating workstreams, setting objectives, and overseeing output providing day-to-day line management in a fast-moving operational environment
• Identified and resolved structural inefficiencies in service delivery, introducing process frameworks that measurably improved outcomes across multiple departments
• Represented student stakeholders in senior university decision-making forums, aligning interests across academic departments, executive leadership, and external partners
• Built and managed a cross-functional operational network, coordinating concurrent workstreams across teams with competing priorities

• Delivered flawless service coordination across functions of 200+ covers in one of London's most demanding five-star environments, managing real-time logistics under pressure.
• Reduced stock discrepancies through disciplined shift-open/close tracking of linen and breakages, contributing to tighter operational controls.

• Owned end-to-end coordination of concurrent recruitment processes using Workday as the core HRIS maintaining pipeline accuracy, candidate records, and on-time delivery across multiple live roles simultaneously
• Managed candidate data and workflow tracking via ATS platforms, ensuring zero-gap record keeping that supported faster, evidence-based hiring decisions
• Used Smartsheet to manage interview scheduling and recruiter workload visibility across concurrent processes, keeping hiring timelines on track without manual chasing
• Served as the key scheduling and communication link between hiring managers, candidates, and senior stakeholders keeping processes moving at pace

• Delivered a 55% improvement in recruitment process efficiency by redesigning pipeline tracking through Advanced Excel modelling and SAP SuccessFactors cutting delays and improving hiring manager visibility across a 2,500+ candidate pipeline
• Managed high-volume, multi-region recruitment end-to-end via Salesforce CRM and Workday, consistently hitting delivery targets under tight timelines across concurrent workstreams
• Built Tableau dashboards to track hiring funnel metrics, giving senior stakeholders real-time visibility into pipeline health and time-to-hire performance
• Recognised with a performance award for exceeding targets in a demanding, high-throughput environment
• Coordinated across senior management, department heads, and external partners using SAP SuccessFactors workflow automation to maintain operational continuity at scale

Front-line operations role managing high-volume customer interactions in a fast-paced, KPI-driven environment.

• Identified a process bottleneck in inbound query handling and implemented a fix that cut service wait times by 7%.