SHIDHANTI PATEL
Summary
A dedicated and focused team player with a proven track record of consistently delivering both large and smaller scale projects successfully to budget and schedule. I have excellent communication skills and developed strong effective relationships with external and internal stakeholders at all levels. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Manager
Easyroomletslondon LTD
07.2021 - Current
- Management of staff allocating tasks
- Carrying out audit checks
- Finance checking bills, incoming rents
- Liaising with external providers
- Responsible for coordinating and undertaking day to day administration
- Progression of tenancy applications and agreements
- Negotiating and concluding tenancy agreements, ensuring that procedures at all stages are completed effectively and efficiently
- Gaining new tenants and landlords to increase revenue
- Chasing arrears, liaising with tenants and landlords
- Liaising with directors, tenants, landlords and local authorities when needed
- Meeting targets set by director
- Completing property inspections/viewings
- Creating videos for our social media platform
- Organising and arranging contractors for repair works
- Overseeing housed homeless clients, liaising with Local Authority with feedback
- Advising Homeless Clients on disability, assisting filling in PIP, housing, UC applications
- Referral to Drug and alcohol support
- Working with the Local Authority (Merton council homeless unit in assisting in accommodating street homeless clients
- Attending with council officer in field search for homeless people, identifying solving the identity of a unknown person
- Golden housing supported living services
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Established strong rapport with stakeholders to enhance business credibility.
Manager
Golden Housing Supported Living
02.2020 - Current
- Case managing homeless people
- Assisting Supporting, changing people's lives
- Advising, assisting filling in PIP, housing, UC applications
- Liaising with external stakeholders (DWP, Local Authorities, Merton,Wandsworth, Richmond, Sutton, Croydon, Eastleigh, Doctors, Police, support groups)
- Addressing issues relating to clients, reporting to relevant authorities
- Arranging meetings with external stakeholders, HMP Prison Officer, Local Council, Landlord.
- Partnered with management team to optimise operations and reduce costs.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Established strong rapport with stakeholders to enhance business credibility.
Project Manager
Platinum Properties Solutions
12.2011 - 01.2021
- Along side working for Legal Aid Agency. I had a hobby where I managed the renovation of properties, on behalf of the investor.
- Successful delivered 24 property renovations, completed to a high standard and all with approval and signoff from the investor
- Documented appropriate project plans and controls in line with change lifecycle.
- Monitored project spending and compiled budgets to develop business use cases.
- Excellent communication skills to build strong relationships with a wide range of stakeholders in the project, from the trades people to the investor and local planning departments making sure that I have understood my customers' requirements and that all stakeholders are aware of what is required of them
- Identify risks and potential issues to plan in the project and made sure that all interdependent elements are on target to meet deadlines, within budget and to the specification required
- Monitored the costs being incurred within all developments to stay within the budget and I keep the investor fully briefed regarding the progress
- Compared and costs and Financial control - budget spreadsheets, I compared the actual costs to the forecasted costs
- Processed transactions of invoices.
Project Support Officer
Ministry of Justice
12.2019 - 01.2020
- PECS GEN 4 Project on rolling out new digital platform
- Assisted in preparing project schedules and distributing those schedules to project managers
- Responsible for maintaining all meeting minutes in digital and hard copy form
- Assisted in getting project owners' signatures on change orders and then submitting completed change orders to management
- Acted as liaison between field supervisors and office management
- Responsible for scheduling all project meetings, maintaining meeting minutes and distributing minutes when the meeting was over
- Responsible for making sure that all project correspondence was properly distributed
Legal Auditor (Assurance Analyst, project manager
Legal Aid Agency
11.2013 - 12.2019
- Assessing and auditing family, Criminal, Immigration and Asylum, mental health providers work on individual cases
- Management of the Providers email inbox has been maintained to which delivered outcome where replied over 95% of emails received from the provider are replied to within the SLA of 48 working hours
- Successful delivered an audit of one of the LAA's highest profile providers including the process management of over 500 audit files, the process for which received approval from the Operations Committee
- (a “normal” audit is circa 30 files) the organisation minimum which turned the huge back log in budget
- Increased the skills and capability of colleagues through training so that we have additional resources available to work on appeals whilst up-skilling them to support their own development aims
- Which upskilled them and assisted the organisation
- Assimilated training in different areas to then undertake work to support my colleagues in the core testing team in the high priority pre-payment audit initiative
- This involved learning how to use a new IT system/application and which ultimately delivered significant recoveries of £78k, informed the management of risk in this area of work which was completed within the time frame agreed
- Identification of a trend in frequently occurring errors, which I shared with the case management team to raise their awareness for their processes
- I also shared the best practice with the providers to help them improve the accuracy of their billing and reduce the errors being presented to the case management team
- Analysis of the impact of this was that within 6 months the error rate had reduced significantly from 11% to 4%
- Property renovation
Senior Caseworker
Legal Aid Agency
12.2003 - 10.2013
- Reviewing and assessing Asylum and Immigration Legal Help and controlled work application from providers to assess and analyse the clients' eligibility for public funding; a critical role to ensure that public funding was available to the correct applicants
- Which ensured public funding was available
- Key responsibilities & successes
- Approved decisions to approve, reject or refer initial applications and amendments based on their merits
- Approved decision maker assessed the Legal Help and Controlled Work extension requests for quality and reasonableness and ultimately made the decision to award or refuse funding
- Dealt with enquires from providers; ensured that their records were up to date and that they received the appropriate documentation and that they had a clear understanding of the status of their case
- Assisted with the QC and consistency processes and ensured that improvements were made, where errors were identified
- Allocated work to junior members of staff to ensure that the activity that I undertook was dealt with appropriately and within the timescales.
Medical Receptionist
Richmond Road Medical Practice
01.2001 - 09.2003
- Front desk checking patients in
- Telephone duties
- Processing post and filing
- Actioning tasks from Doctors
- Scanning documents onto patient records
- Registering new patients
- Welcomed patients with kindness to enhance checking in processes.
- Operated switchboard to facilitate prompt call handling.
- Monitored stock and ordered stationery and medical supplies.
- Communicated results to patients following instructions from medical professionals.
Education
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Bachelor of Science - Microbiology
Southbank University
09.1998 - 06.2001
Diploma of Higher Education - Sciences
Newvic Sixth Form College
09.1996 - 06.1998
Skills
- Microsoft Packages Word, Excel, One note, Power Point, Outlook, Teams ,Trello, Zoom, Skype
- Customer rapport
- Project budgeting
- Change management
- Daily living support
Interests
HOBBIES/INTERESTS , Listening to music, hiking, long walks, cycling and Volunteering by assisting Merton Council in the housing needs team to house vulnerable homeless people. Volunteering to local community during Covid-19, Property renovation.
Languages
Gujarati
Fluent
Timeline
Manager
Easyroomletslondon LTD
07.2021 - Current
Manager
Golden Housing Supported Living
02.2020 - Current
Project Support Officer
Ministry of Justice
12.2019 - 01.2020
Legal Auditor (Assurance Analyst, project manager
Legal Aid Agency
11.2013 - 12.2019
Project Manager
Platinum Properties Solutions
12.2011 - 01.2021
Senior Caseworker
Legal Aid Agency
12.2003 - 10.2013
Medical Receptionist
Richmond Road Medical Practice
01.2001 - 09.2003
Bachelor of Science - Microbiology
Southbank University
09.1998 - 06.2001
Diploma of Higher Education - Sciences
Newvic Sixth Form College
09.1996 - 06.1998
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