Sales assistant
Morrisons
Coventry , West Midlands
04.2024 - 09.2024
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised displays to promote inventory and encourage customer purchases.
- Collaborated with sales managers to meet target quotas.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Inspected products for damages and expiry dates before processing refunds.
- Built rapport with new and existing customers to boost client retention.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Prepared invoices for customers with large orders or special sales types.
