Shibu Abraham

• Managed customer accounts for maintaining positive client relationships.
• Maintained professional client interactions whilst managing overdue payments.
• Negotiated repayment arrangements, improving cash flow in the process.
• Recommended improvements to credit policies based on market trends and analysis.
• Resolved escalated issues efficiently, reducing potential damage to customer relationships.
• Analysed customer feedback to identify areas of improvement in the onboarding process.
• Created detailed reports about common customer issues, leading to significant improvements in future processes.
• Optimised internal workflows which led to more efficient use of resources during the client integration phase.
• Facilitated seamless client transition to our products for improved customer experiences.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Handled customer complaints effectively, restoring trust in our brand.

• Reconciliation of debtor’s ledger on monthly basis.

• Responsible for Bank Reconciliation (Receivable) & Follow-up- old cheque entries & wrong entries.

• Sending weekly aging report & follow up for old payments.

• Processing Credit note in software.

• Price updating.

• Create and submit periodic reports about collections, Cheque Bounce report, billing Vs collection report, cancel invoice report etc.–PAN INDIA.

• Approving bank receipt & bank payment, other vouchers.

• Provided training on new finance software to enhance team productivity.
• Maintained confidential information securely, reinforcing trust amongst clients and colleagues alike.
• Managed payroll, increasing accuracy in employee compensation.
• Reconciled bank statements regularly, maintaining up-to-date company cash flow status.
• Assisted in the preparation of annual reports to ensure regulatory compliance.
• Simplified complex financial data for clear understanding by non-financial staff members.
• Resolved accounts payable discrepancies, ensuring accurate financial records.

• Reviewed financial statements for compliance with accounting standards.
• Sustained positive customer relationships through proactive account management and effective conflict resolution.
• Produced and distributed monthly account reports for financial analyses.
• Enhanced financial stability by managing income and expenditure accounts.
• Collaborated with colleagues on complex accounts reconciliation tasks to ensure accuracy in financial reporting.
• Handled high-profile accounts, gaining invaluable experience in stakeholder management.
• Assisted management during annual audits by preparing comprehensive reports detailing accounts receivable transactions throughout the year.