Shibir Nepal
Abbey Wood,Greenwich
Summary
Detail-oriented professional with a strong foundation in communication skills, team building, and upselling strategies. Adept at maintaining composure under pressure while leveraging knowledge of POS and PMS systems to optimise operational efficiency. Committed to fostering collaborative environments and driving customer satisfaction through tailored solutions. Loyal employee with solid understanding of team work. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant front house member
Bun and Sum Ltd
Whitechapel, Tower Hamlets
2024.04 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated seating arrangements for efficient restaurant management.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Maintained high standards of customer service during peak times.
Hotel receptionist
Tiger Palace Resort
Nepal, Butwal
2023.05 - 2025.01
- Streamlined check-in procedure by efficiently handling guest documents.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
Education
Bachelor of Science - CyberSecurity
University of East London
London 2024.01 - 2026.05
A-Levels - Major In Science
Ramanni Multiple Campus
Nepal 2021.04 - 2023.06
Skills
- Calm under pressure
- Communication skills
- Team building
- Upselling
- Knowledge of POS and PMS
Timeline
Restaurant front house member
Bun and Sum Ltd
2024.04 - Current
Bachelor of Science - CyberSecurity
University of East London
2024.01 - 2026.05
Hotel receptionist
Tiger Palace Resort
2023.05 - 2025.01
A-Levels - Major In Science
Ramanni Multiple Campus
2021.04 - 2023.06