Shibin Vargheese
Reading,Berkshire
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Seeking to obtain a challenging position with a vibrant and growing company, contribute to its growth as well as attain professional and personal milestones.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work history
Multi-skilled receptionist
Accor
Reading, Berkshire
06.2023 - Current
- Support Team Members in handling Guest requests and enquires to ensure a positive out comesort and rack incoming mail and messages.
- Conduct and performed short and long-term planning and management of the front office operations.
- Implement company procedures and regulations.
- Carry out shift handovers and brief team members as required
- Attends meetings and training as requested
- Sort out guest complaints
Migrated to uk
uk
Reading, Berkshire
12.2021 - 06.2023
- Migrated to UK and successfully transitioned into the local workforce
- Gained hands-on experience in multiple sectors
- Delivered fast, efficient service in customer-facing environments
- Developed strong adaptability,communication, and teamwork skills while managing diverse responsibilities
Technical Support Engineer
Piserve Technologies
Cochin, India
09.2021 - 12.2021
- Developed reports based on customer requirements, programming SQL queries to pull data.
- Create Google app scripts for some repetitive tasks and reports.
- Work on issues raised in service now ticketing system, supporting applications, and windows server infra for about 300 plus stores across the middle east.
- Monitoring and scheduling daily backups of services and DB.
- Coordinated with the internal team in creating new products and promotions in the application.
- Liaised with vendors regards application, hardware issues, and performance.
- Route cause analysis of issues, documented assists, procedures, security etc.
Associate IT Consultant
ITC Infotech Pvt. Ltd
Bangalore, India
10.2019 - 09.2021
- Responsible for tracking, and analysing the support requests on post-implementation issues of Oracle Hospitality Applications (ITC is the third-party team) and making sure that those have been addressed and resolved through remote Support, Phone, and Email at the designed time frames as per their priority.
- ITC Infotech (USA) Inc. provided a solution to 'HUB International' which can enable a remote migration/refreshes/upgrades over the internet for HUB International users outside of the HUB International office locations.
- As part of this Windows 10, migration/refresh/upgrade project to carry out the migration activities ITC Infotech (USA) Inc will implement and utilize 'LogMeIn - Rescue 123' to carry out remote sharing of users' systems along with IP-based telephony system to call HUB International users for the completion of migration activities Document Scope.
- Restore all user and configuration data from user's backup.
- Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.
- Set up, configure, and add all required hardware during upgrade.
- Assist co-workers in resolution of end users' technical issues post migration.
Sr. Support Analyst
Oracle India Pvt. Ltd
Hyderabad, India
08.2015 - 09.2019
- Responsible for tracking, analysing the support requests on post implementation issues of Oracle Hospitality applications and make sure that those have been addressed and resolved through remote Support, Phone, Email on designed time frames as per their priority.
- Analysing and documenting the new BRS (Business Requirements Specifications) of the Clients make sure that those requirements have been deployed in a scheduled time frame.
- Responsible for support of Oracle Hospitality product suite (Opera Property Management Systems, Opera Version 9,) to all customers globally.
- Analysing data pertaining to the issues reported using Oracle Hospitality application tools and applying the fixes accordingly.
- Documenting the solutions provided to the reported service requests/issues in MOS.
- Coordinating with Professional Services Team and managing transition of clients for product support.
- Coordinating with Product Development Team and maintained knowledge of updated features in applications for quick access.
- Coordinating with customers regarding the status and updates on outstanding issues.
- Maintain strong working relationship with the Key Accounts to promote retention.
- Assuring high level of customer satisfaction.
- Delivered high-quality customer service consistently to all customers.
Server Administrator
Country Inn & Suites by Carlson
Bangalore, India
01.2011 - 08.2015
- Maintaining and monitoring micros pos machines.
- Maintain and watch opera, sun.
- I am installing network printers, scanners, and telephonic systems.
- Installing and configuring outlook.
- Strong knowledge of Oracle and SQL software.
- Managing active directory and exchange server.
- Installing supporting and maintaining IT infrastructure.
- Maintain and monitor Guest Network.
- Handling Active Directory systems and controlling all the system users.
Education
Bachelor of Science - Hotel Management
Hindustan college
A-Levels - Biology Science
GHSS
GCSEs - State Board Exam
St. Joseph H S
Skills
- Attention to detail
- Flexible and adaptable
- Organization and time management
- Strong client relationship
- Experience in Opera V5 - Property Management System
- Proficient in INNfinit - Property Management System
- Proficient in MS Office
- Proficient in IDS -Pax -property Management system
- Basic knowledge and experience in SQL and database systems
Personal Information
- Visa: Dependent Visa
- Date of birth: 07/03/90
- Nationality: Indian
Custom
- Football
- Cricket
- Volleyball
- Badminton
- Listening Music
Timeline
Multi-skilled receptionist
Accor
06.2023 - Current
Migrated to uk
uk
12.2021 - 06.2023
Technical Support Engineer
Piserve Technologies
09.2021 - 12.2021
Associate IT Consultant
ITC Infotech Pvt. Ltd
10.2019 - 09.2021
Sr. Support Analyst
Oracle India Pvt. Ltd
08.2015 - 09.2019
Server Administrator
Country Inn & Suites by Carlson
01.2011 - 08.2015
A-Levels - Biology Science
GHSS
GCSEs - State Board Exam
St. Joseph H S
Bachelor of Science - Hotel Management
Hindustan college
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