Shib Chandan Biswas
Durgapur,India
Summary
A polite and motivated individual with experience in customer service, food delivery, and kitchen operations. Eager to learn and develop new skills. I focus on providing excellent service, maintaining cleanliness, and collaborating effectively with teams to ensure customer satisfaction.
Overview
1
1
Certificate
Work history
Lab Assistant
life line pathology
durgapur, India
05 2022 - 12 2022
- Collected blood samples for medical tests.
- Maintained and sterilized equipment to meet hygiene standards.
- Ensured patient comfort and safety during procedures.
- Organised daily work based on collection priority.
- Maintained patient sample integrity through correct handling and storage.
Loan Collections Agent
Bajaj Finserv
durgapur, india
06 2022 - 08 2022
- Contacted clients to remind them of overdue payments and arranged repayment plans.
- Monitored and updated records of customer payments and account statuses.
- Ensured compliance with company policies and financial regulations.
- Achieved monthly targets for debt recovery and maintained excellent client relationships.
Bartender
p2s chippy and pub
Vaddem Socorro, Goa, India
08 2023 - 02 2024
- Conducted inventory management to ensure sufficient stock levels.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Recommended drinks to customers, increasing overall sales.
Customer Service Representative
AJIO.com
durgapur, india
03 2024 - 06 2024
- Assisted customers with inquiries about products, orders, and returns via phone.
- Resolved customer complaints and provided effective solutions to ensure satisfaction.
- Processed orders, refunds, and exchanges while maintaining accurate records.
Kitchen Steward
p2s chippy and pub
Vaddem Socorro, Goa, india
12 2024 - 01 2025
- Ensured cleanliness and organization of kitchen equipment, utensils, and work areas.
- Assisted in washing dishes, pots, pans, and utensils to maintain hygiene standards.
- Supported kitchen staff by preparing ingredients and maintaining stock levels.
- Ensured compliance with health and safety regulations in the kitchen.
- Managed waste disposal and recycling in an environmentally friendly manner.
Guest Service Associate
Bonita
Goa, india
01 2025 - Current
- Delivered exceptional guest service, ensuring prompt and professional dining experiences.
- Efficiently managed order taking, delivery, and presentation with high accuracy.
- Collaborated with team members to streamline operations during peak hours.
- Promoted upselling by recommending menu items and beverages to guests.
- Resolved guest complaints promptly, ensuring customer satisfaction.
Education
HSC - Arts
- I completed my 12th in Arts under the Bengal Board in the year 2020, with the following subjects:
- Political Science
- Geography
- Computer
- Bengali (Complementary)
- English (Complementary)
Skills
- Communication
- Time Management
- Teamwork
- Adaptability
- Customer Service
- Basic Hygiene & Safety
- Beer, wine and cocktail service
Certification
Trainee Chef Certification (Certificate of Participation)
National Skill Development Corporation (NSDC) | 24th Nov, 2024
- Completed an 8-hour and 5-minute training program in culinary skills.
Languages
Bengali
Fluent
Hindi
Upper intermediate
English
Fluent
Timeline
Lab Assistant - life line pathology
05 2022 - 12 2022
Loan Collections Agent - Bajaj Finserv
06 2022 - 08 2022
Bartender - p2s chippy and pub
08 2023 - 02 2024
Customer Service Representative - AJIO.com
03 2024 - 06 2024
Kitchen Steward - p2s chippy and pub
12 2024 - 01 2025
Guest Service Associate - Bonita
01 2025 - Current
BHS - HSC, Arts