Shiba Jinsi

• Provided Premium Designated Support to the Broadcom A list customer - HCL
• Responsible for designing, implementing, and maintaining CASB solutions to secure cloud access and data.
• Encompass configuring CASB services, troubleshooting issues, developing best practices, and collaborating with various teams to ensure cloud security.
• Design and implement CASB solutions, ensuring they align with the organization's security policies and requirements.
• Configure and test Cloud services, including integrations with various cloud platforms and SaaS applications.
• Handle critical and complex issues, escalating them when necessary, and provide ongoing support for DLP and CASB solutions.
• Enforce security policies within the CASB platform, mitigating threats and preventing data leakage
• Ensure that cloud access and data handling comply with relevant regulations and industry standards.
• Helping IT security admins in implementing, configuring and troubleshooting different components of DLP.
• Handling Sev1 escalated calls by providing timely resolution of the issues, as per customer SLA.
• Working for the data security of SAAS applications via CASB and DLP.

• Worked on Different security products : Symantec Endpoint Protection [SEP], Symantec Email Security.cloud {SESC} and Symantec Control Compliance Suite {SCCS}.
• Troubleshoot on various platforms like Windows 2003, Windows Server 2003, Windows XP, Windows Vista and Windows 2008 Server & Windows 8.
• Troubleshoot issues with Symantec Firewall Policies, Intrusion Prevention Policies, Antivirus & Antispyware Policies and Server – Client communication policies, Replication and Failover.
• Interact with the Engineering teams to make action plans for customer related issues after reproducing them in house.
• Handling and resolving “Virus Outbreak” by implementing appropriate Plan of Action and providing guidelines to prevent infection and attack from security threats.
• Beta Testing and also testing MR releases for Symantec security products.
• Planning, designing and deploying Symantec Antivirus in a company varying from simple environments of 100 to Hybrid IT Environments spanning over 1,00,000 systems
• Giving presentations and training on technical concept regarding Information security.
• Managing the new joiners to get used to the organization and helping then with their initial stages of work and acting as their first point of contact.
• Configuring and actively doing basic troubleshooting with Active Directory Services and server administration, replication over multiple sites and implementing Active Directory integration for authentication.
• Troubleshooting the product functionality related issues using various Product logs, IIS logs and Windows logs and on various applications.
• Responsible for the Queue sweeps for different regions like APAC, EMEA and NAM on regular basis so that SLA is achieved.
• Responsible to ensure proper staffing is available on daily basis.
• Responsible for ensuring the transport is provided to the entire team.
• Analyze the cases for entire team where D- SAT is received and Present the Weekly Report to the management.
• Responsible for maintaining the entire team’s Productivity and C-SAT and present a weekly report to the management.
• Check for False negative and False positive detections on the computer/s for legitimate and suspicious applications / programs and source of suspicious traffic on network.

• Handle information and status requests related to OS loads.
• Integration of third-party packages into the Windows Server loads.
• Support patches management process for Windows 2000/2003 servers.
• Preparation of install documentation and test procedures.
• Exposed to citrix environment, for granting citrix access to users, creating roaming profiles
• Worked on creation of Active Directory Accounts.
• Termination of Accounts in Active Directory.
• Worked on Bit locker and Pointsec admin for the Information security of the devices.
• Worked on Hyena for creating accounts, terminating accounts, adding groups and terminal paths well
• Many other common issues for Web VPN,SSL Vpn, Two factor authentication and Outlook etc.
• Monitors the Solar Winds , Like acknowledging the alerts, space issues , etc
• Assists the IT team and takes care of Network services including Server Operations

• Handle information and status requests related to OS loads.
• Integration of third-party packages into the Windows Server loads.
• Preparation of install documentation and test procedures.
• Exposed to citrix environment, for granting citrix access to users, creating roaming profiles
• Worked on creation of Active Directory Accounts.
• Termination of Accounts in Active Directory.
• Worked on Bit locker and Pointsec admin for the Information security of the devices.
• Worked on Hyena for creating accounts, terminating accounts, adding groups and terminal paths well
• Many other common issues for Web VPN,SSL Vpn, Two factor authentication and Outlook etc.
• Monitors the Solar Winds , Like acknowledging the alerts, space issues , etc
• Assists the IT team and takes care of Network services including Server Operations