Sheyenne McCook

Tracked and analyzed KPIs including, first contact resolution (FCR), and average handling time (AHT) to improve service quality.

Utilized CRM software to manage customer data, track interactions, and enhance engagement strategies.

Trained and led a team, ensuring high levels of service delivery, efficiency, and professionalism.

Resolved escalated complaints, ensuring quick and satisfactory outcomes to maintain brand reputation.

Managed store inventory to prevent stock shortages and ensure smooth operations.

Boosted sales and customer retention through targeted service improvements and engagement initiatives.

Ensured GDPR compliance when handling customer data, maintaining security and trust.

Led team meetings effectively, facilitating open communication amongst staff members,.

Trained new staff, improving overall service consistency and operational efficiency.

Managed customer interactions professionally, ensuring positive experiences and high satisfaction levels.

Handled transactions securely, minimizing discrepancies and improving financial accountability.

Adapted quickly to different situations maintaining efficiency even under pressure

Led a customer service team, ensuring KPI targets were consistently met or exceeded.

Implemented CRM solutions, optimizing customer data tracking.

Tracked store performance metrics, using insights to adjust sales and customer service strategies.

Resolved customer complaints and escalations, ensuring a seamless shopping experience.

Trained employees on customer interaction best practices, leading to increased satisfaction scores.

Monitored and adjusted store layouts to improve customer flow and maximize foot traffic.