Shewit Tesfay
London
Summary
Dedicated professional with a strong foundation in healthcare systems and safeguarding procedures, complemented by excellent communication and leadership skills. Demonstrates resilience under pressure and excels in patient assessment, case management, and advocacy. Adept at evaluating patient needs and community resources to enhance care delivery. Committed to continuous learning and development, with a focus on improving mental health awareness and elderly care knowledge.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Recruiter
Cera Care
09.2022 - 04.2025
- Reviewed job descriptions and role requirements to source and select qualified candidates effectively.
- Set up interviews with employers and qualified candidates.
- Managed and updated recruitment ATS and CMS software.
- Handled end-to-end recruitment process ensuring smooth and swift transactions from initial advert to job offer.
- Attracted top candidates using social media networking.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
Care Coordinator
Cera Care
01.2021 - 09.2022
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Managed and monitored branch rostering requirements of individual care teams.
- Adhered to health and safety requirements in all aspects of care.
- Kept details accurate records for well-maintained care continuity between support staff.
- Implemented protocols to enhance team efficiency.
- Liaised with family members by providing regular updates on patient progress.
- Communicated effectively with patients, improving understanding and satisfaction.
- Assessed patient needs to develop individualised care plans.
- Coordinated care plans for improved patient outcomes.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
Field Care Supervisor
Cera Care
01.2020 - 01.2022
- Promoted independence and positive well-being when working with vulnerable adults and children.
- Monitored service user progress, escalating concerns for swift resolution.
- Supported integration of service users into community life to maximise successful transition rate.
- Maintained professional knowledge through regular training sessions.
- Ensured quality standards by adhering to company policies and procedures.
- Mitigated risks through thorough assessment of clients' homes.
- Improved service delivery with timely evaluations and reports.
- Conducted performance reviews for staff improvement.
- Oversaw health and safety checks for client wellbeing.
- Collaborated closely with healthcare professionals for comprehensive patient care.
Carer
Allied Healthcare
01.2019 - 01.2020
- Administered client medication with care and precision, prioritising health and comfort.
- Collaborating with external support providers, aiding continuity between caregivers.
- Cooked, cleaned and provided companionship to elderly patients.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Encouraged social interaction for improved mental health amongst residents.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Assisted with mobility to ensure safety and prevent accidents.
- Ensured proper nutrition by preparing healthy meals for patients.
- Administered medication, ensuring correct dosage and timing.
Manager
Miras Cafee
01.2017 - 01.2019
- Company Overview: owned coffee shop
- Owned coffee shop
- Ensured fast service during peak hours by efficiently managing resources.
- Coordinated with suppliers for timely delivery of products and ingredients.
- Resolved customer complaints, enhancing company reputation.
- Introduced new menu items based on seasonal availability and customer preferences.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Assessed performance of employees, providing constructive feedback when necessary.
- Implemented health and safety regulations to ensure compliant operations.
Manager
Chelsea Sofa
01.2014 - 01.2017
- Led performance reviews, identified areas for improvement.
- Delivered high-quality products to increase customer satisfaction.
- Delegated tasks efficiently to maximise productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Managed team dynamics by implementing conflict resolution strategies.
Owner
Private photo studio
01.2014 - 01.2015
- Offered consultation services to clients aiding them in making informed decisions regarding shoot themes and styles.
- Organised photo assignments across various locations whilst coordinating with team members efficiently.
- Enhanced client satisfaction by consistently delivering high-quality photographs.
- Maintained a creative portfolio showcasing work attracting prospective clients.
- Managed schedules efficiently meeting project deadlines consistently.
Customer Service Assistant
Jessops Camera World LTD
01.2005 - 01.2014
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Offered helpful advice on product selection, leading to increased sales.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Education
City and Guilds - Level 1 - Pathway to Travel and Tourism, Edexcel Functional Skills English Level 3
Ealing, Hammersmith & West London College
01.2015 - 01.2017
Computer Programming
Southwark College
01.2003 - 01.2004
Photography
Jessops Ltd
01.2005 - 01.2006
Skills
- Excellent communication
- Leadership skills
- Independent worker
- Teamwork
- Quick learner
- Time management
- Task prioritization
- Ability to work to deadlines
- Healthcare systems familiarity
- Safeguarding procedures familiarity
- Evaluating patient needs
- Knowledge of community resources
- Patient assessment and evaluation
- Case Management
- Basic first aid
- Mental health awareness
- Motivational interviewing
- Elderly care knowledge
- Patient advocacy
- Resilience under pressure
Certification
- Customer Service
- Maths (Pass) English (Pass)
- Mental Capacity GDPR Epilepsy
- Dementia Awareness
- Ciams ATS
- Safeguarding Adults
- Safeguarding Children
- Understanding Learning Disabilities
- Working in a Person Centered Way
- Mental Health
- Health & Safety
References
References available upon request.
Timeline
Recruiter
Cera Care
09.2022 - 04.2025
Care Coordinator
Cera Care
01.2021 - 09.2022
Field Care Supervisor
Cera Care
01.2020 - 01.2022
Carer
Allied Healthcare
01.2019 - 01.2020
Manager
Miras Cafee
01.2017 - 01.2019
City and Guilds - Level 1 - Pathway to Travel and Tourism, Edexcel Functional Skills English Level 3
Ealing, Hammersmith & West London College
01.2015 - 01.2017
Manager
Chelsea Sofa
01.2014 - 01.2017
Owner
Private photo studio
01.2014 - 01.2015
Customer Service Assistant
Jessops Camera World LTD
01.2005 - 01.2014
Photography
Jessops Ltd
01.2005 - 01.2006
Computer Programming
Southwark College
01.2003 - 01.2004
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