Sheshraman Chaudhary
London,United Kingdom
Summary
Accomplished IT Lead with extensive experience in managing IT operations, network infrastructure, and system security across diverse environments. Proven expertise in LAN/WAN design, VLAN configuration, and firewall management, ensuring high availability and optimal performance. Adept at Linux server administration, mail server management, and implementing IT security policies. Demonstrated success in leading technical teams, providing L2/L3 support, and coordinating with vendors for seamless upgrades and issue resolution. Strong background in project management and customer service with a focus on enhancing operational efficiency. Career goal: to leverage technical skills and leadership experience to drive innovative IT solutions that align with organisational objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Lead
Kantipur Management Private Limited
Kathmandu, Nepal
12.2025 - 05.2026
- Lead day-to-day IT operations, ensuring high availability of systems, network, and servers across the organization.
- Designed, implemented, and maintained LAN/WAN infrastructure, including switches, routers, VLANs, and firewall policies.
- Took ownership of local servers (mail server, storage server, Linux-based services), including monitoring, backups, and access control.
- Managed Linux servers for employee email systems, biometric data integration, and internal services.
- Implemented and enforced IT security policies, user access controls, patch management, and basic incident response procedures.
- Coordinated with ISPs, hardware vendors, and software providers for upgrades, renewals, and issue resolution.
- Planned and executed system upgrades with minimal downtime, including hardware refresh and software migrations.
- Oversaw IT asset lifecycle management (procurement, inventory, deployment, maintenance, and decommissioning).
- Provided L2/L3 support for complex software, hardware, and network issues escalated from support staff.
- Documented network topology, server configurations, SOPs, and troubleshooting guides for operational continuity.
- Acted as the primary point of contact for IT-related decision-making and management reporting.
Enterprise Field Support Representative
Worldlink Communication Pvt. Ltd.
Kathmandu, Nepal
05.2025 - 11.2025
- Conducted field surveys and site assessments for enterprise network deployments and infrastructure upgrades.
- Monitored client network infrastructure and provided onsite and remote technical support.
- Installed, configured, and troubleshot network devices including switches, routers, firewalls, VPNs, and L2 links.
- Optimised existing network infrastructure to improve performance, reliability, and operational efficiency.
- Analysed customer requirements and deployed tailored networking solutions based on business needs.
- Supported integration of new technologies into existing enterprise network environments.
- Performed installation, configuration, and maintenance of field equipment following industry standards and safety protocols.
- Collaborated with project teams to deliver network installation projects within deadlines and technical specifications.
- Diagnosed and resolved network connectivity, performance, and hardware-related issues.
- Participated in emergency call-out support for critical network incidents and service restoration.
- Streamlined helpdesk and support processes, improving response times and service delivery efficiency.
- Documented maintenance activities, technical configurations, and service reports for management and client reference.
- Provided technical consultation and recommended suitable networking solutions based on client requirements and budget.
- Delivered professional customer support, handling technical enquiries and issue resolution effectively.
- Built and maintained strong client relationships through reliable technical support and service delivery.
IT Head
Quest International College
08.2024 - 05.2025
- Oversee the IT department, managing a team of support staff and coordinating IT operations.
- Implement strategic IT solutions, improving network stability and user experience.
- Monitor IT infrastructure, ensuring optimal performance and minimal downtime.
- Manage network configuration, VLAN implementation, and system security.
- Lead technical training sessions for students and staff, promoting IT literacy.
- Handling EMIS (Education Management Information System) of College.
- Handling Google Suit and Microsoft 365 of College.
- Design posts and banners for social media and college programs if required.
- Preparing document related to academic audit, UGC, ISO, and SAT (Self Assessment Team).
- Organizing Training for Students.
Jr. IT Executive
Kantipur Management Pvt. Ltd.
Kathmandu, Nepal
06.2023 - 08.2024
- Provided L1/L2 technical support for software, hardware, and network-related issues.
- Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
- Assisted in configuring and troubleshooting network devices including switches, routers, and access points.
- Supported LAN operations, IP addressing, Wi-Fi, and connectivity troubleshooting.
- Managed user accounts, email setup, and access permissions on Linux-based servers.
- Assisted in maintaining local servers including mail and storage servers.
- Performed regular system maintenance, updates, and preventive maintenance of IT infrastructure.
- Backed up servers regularly to minimise data loss risks.
- Diagnosed and resolved technical issues via phone, email, remote access tools, and onsite support.
- Responded to support tickets promptly, prioritising issues based on urgency and business impact.
- Installed and configured software including Microsoft Office, antivirus, and client applications.
- Configured and maintained networks to meet performance and reliability requirements.
- Set up and deployed new workstations with required hardware, software, and network connectivity.
- Investigated and resolved system errors, software faults, and connectivity problems.
- Maintained IT asset inventory and supported procurement and documentation processes.
- Coordinated with vendors and senior IT staff for issue resolution, maintenance, and upgrades.
- Documented recurring issues, troubleshooting steps, and SOPs for internal IT reference.
- Trained and supported end users on new technologies and software to improve productivity.
- Managed employee biometric system setup, data synchronisation, and troubleshooting.
Education
Msc. - Computer Science and Technology with Advance Practice
Ulster University Branch Campus London
London, Uk05-2026
Bachelor of Engineering - Electronics, Communication and IT
Purwanchal Campus, TU
Dharan, Nepal01-2024
Intermediate -
Himalayan Whitehouse Int. College
01-2018
SLC -
Brilliant Academy
Udayapur01-2016
Skills
- Networking & Infrastructure
- LAN/WAN Design & Management
- VLAN Configuration & Network Segmentation
- Switching & Routing
- Firewall Configuration & Network Security
- VPN & L2 Link Deployment
- Network Troubleshooting (L1/L2/L3)
- IP Addressing & Subnetting
- ISP & Enterprise Network Support
- Linux Server Administration
- Mail Server Management
- Storage Server Management
- User Access & Permission Control
- Backup & System Monitoring
- Patch Management
- Biometric System Integration
- IT Infrastructure Management
- IT Asset Lifecycle Management
- Hardware & Software Troubleshooting
- Helpdesk & Technical Support
- Vendor & ISP Coordination
- Incident Response & System Maintenance
- Documentation & SOP Preparation
- Microsoft 365 Administration
- Google Workspace (G-Suite)
- EMIS Management
- Fortinet and Sophos Firewall
- Cisco, MikroTik Routing & Configuration
- Routers, Switches & Access Points
- Windows & Linux Environments
- Grandstream L2/L3 Switches and IP Telephony
- Technical Training & Team Leadership
- IT Procurement Coordination
- Social Media Design Support
- Academic & Audit Documentation
- Communication
- Hard Working
- Hospitality
- Network troubleshooting
- IT security management
- Technical support
- System administration
- Project management
- Customer service
- Microsoft Azure
- Artificial intelligence knowledge
- Multitasking efficiency
Certification
- Fortinet Certified Associate in Cybersecurity
- CCNA
Language Skills
Nepali
English
Hindi
Maithili
Custom Section
LAN/WAN Design & Management, VLAN Configuration & Network Segmentation, Switching & Routing, Firewall Configuration & Network Security, VPN & L2 Link Deployment, Network Troubleshooting (L1/L2/L3), IP Addressing & Subnetting, ISP & Enterprise Network Support, Linux Server Administration, Mail Server Management, Storage Server Management, User Access & Permission Control, Backup & System Monitoring, Patch Management, Biometric System Integration, IT Infrastructure Management, IT Asset Lifecycle Management, Hardware & Software Troubleshooting, Helpdesk & Technical Support, Vendor & ISP Coordination, Incident Response & System Maintenance, Documentation & SOP Preparation, Microsoft 365 Administration, Google Workspace (G-Suite), EMIS Management, Fortinet and Sophos Firewall, Cisco, MikroTik Routing & Configuration, Routers, Switches & Access Points, Windows & Linux Environments, Grandstream L2/L3 Switches and IP Telephony, Technical Training & Team Leadership, IT Procurement Coordination, Social Media Design Support, Academic & Audit Documentation, Communication, Hard Working, Hospitality
Affiliations
Nepal Engineering Association
Personal Information
Passport Number: PA4664394
Interests
- Football
- Music
Timeline
IT Lead
Kantipur Management Private Limited
12.2025 - 05.2026
Enterprise Field Support Representative
Worldlink Communication Pvt. Ltd.
05.2025 - 11.2025
IT Head
Quest International College
08.2024 - 05.2025
Jr. IT Executive
Kantipur Management Pvt. Ltd.
06.2023 - 08.2024
Msc. - Computer Science and Technology with Advance Practice
Ulster University Branch Campus London
Bachelor of Engineering - Electronics, Communication and IT
Purwanchal Campus, TU
Intermediate -
Himalayan Whitehouse Int. College
SLC -
Brilliant Academy