Summary
Overview
Work history
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Sherwin Fernandes

London

Summary

I am a dedicated, goal-oriented professional with a strong commitment to achieving excellence. Known for my reliability and trustworthiness, I bring a robust skill set in financial analysis, budgeting, and reporting. Keen on seeking an opportunity to capitalise on accounting knowledge and understanding with an internship. I thrive both as a collaborative team member and as an independent contributor, consistently delivering high-quality results. My exceptional patience allows me to remain calm and think critically in challenging situations, ensuring meticulous attention to detail and adherence to financial regulations.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Passenger Service Assistant

Menzies Aviation
London
01.2023 - Current
  • Assisted passengers with their check-in and boarding process, ensuring a seamless travel experience.
  • Supported revenue generation efforts through upselling of airline products and services during check-in process.
  • Assisted elderly passengers and those with special needs, showcasing empathy and care.

Flight Controller

Cathay Pacific
London
08.2023 - 02.2024
  • Coordinated flight operations whilst liaising with internal and external management, ensuring compliance with regulations and safety protocols.
  • Improved flight safety by implementing strict pre-flight checks.
  • Trained new employees thus improving their productivity and effectiveness on the job quickly.
  • Ensured prompt resolution of customer complaints for improved passenger satisfaction.
  • Fostered positive relationships with colleagues and customers alike through excellent interpersonal skills.
  • Boosted operational efficiency with proactive problem-solving skills.
  • Managed ticketing procedures, reducing customer waiting times significantly.
  • Upheld company policies and guidelines strictly whilst dealing with passengers or staff issues.
  • Spoke clearly to communicate easily with non-native speakers.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.

Customer Service

Heathrow Terminal 4
07.2022 - 11.2022
  • Managed customer inquiries and provided high-quality service to passengers.

Store Assistant

Getir
11.2022 - 01.2023
  • Handled inventory management in a fast-paced environment.

Steward

Glastonbury Festival
06.2022
  • Provided security services and crowd management during the festival.

Cartooning/Production Operative

GI Group
07.2021 - 09.2021
  • Assisted in production processes, ensuring efficiency and quality control.

Education

GCSEs -

Cardinal Wiseman High School
Greenford, Ealing
09.2013 - 06.2018

A-Levels - Maths, Economics and Law

Cardinal Wiseman Sixth Form
Greenford, Ealing
09.2018 - 06.2020

BSc Accounting and Finance - Accounting

University of Reading
Reading

Skills

  • Clear and effective communication skills (written and verbal)
  • Team worker
  • Ability to work under pressure
  • Excellent mathematical skills
  • Computer skills (proficiency in Microsoft Office, especially Excel)
  • Good listening skills
  • Time management
  • Adaptable
  • Understanding of Generally Accepted Accounting Principles (GAAP)
  • Financial statement preparation and analysis
  • Familiarity with tax regulations and compliance
  • Attention to detail and accuracy
  • Data entry and management
  • Problem-solving skills
  • Customer Service
  • Product knowledge
  • Complaint resolution


Personal Information

Hobbies: Learning new skills, Meeting new people, Football, Keeping up with current affairs, Chess / Soduko, Reading, Personal finance management, Technology enthusiast

Languages

English
Native
Hindi
Fluent
Konkani
Native
Spanish
Intermediate

References

References available upon request.

Timeline

Flight Controller

Cathay Pacific
08.2023 - 02.2024

Passenger Service Assistant

Menzies Aviation
01.2023 - Current

Store Assistant

Getir
11.2022 - 01.2023

Customer Service

Heathrow Terminal 4
07.2022 - 11.2022

Steward

Glastonbury Festival
06.2022

Cartooning/Production Operative

GI Group
07.2021 - 09.2021

A-Levels - Maths, Economics and Law

Cardinal Wiseman Sixth Form
09.2018 - 06.2020

GCSEs -

Cardinal Wiseman High School
09.2013 - 06.2018

BSc Accounting and Finance - Accounting

University of Reading

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Sherwin Fernandes