Shervonne Martin
Freeport
Summary
Dynamic Customer Service Officer with CIBC Caribbean, adept at enhancing service processes and training staff. Proven expertise in foreign exchange and account management, coupled with excellent communication and multitasking abilities. Successfully improved customer satisfaction through strategic initiatives, ensuring compliance with anti-money laundering practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Cibc Caribbean
Freeport
02.2021 - Current
- Assisted customers with placing orders for products and services.
- Developed strategies to improve customer service processes and procedures.
- Trained new employees on company policies related to customer service practices.
Knowledgeable in Foreign Exchange procedures and Processes. Knowledgeable in both domestic and international account opening. Responsible for daily balancing of all bank transactions as well as maintaining customer portfolios.
Knowledgeable in Anti Money Laundering procedures and Practices.
Education
Associate of Arts - Accounting
Success Training College
Freeport Bahamas 06-2008
Associate of Arts - Business Administration
Success Training College
Freeport Bahamas 06-2005
Bachelor of Arts - Business Administration
University of Wales
Skills
- Excellent Customer service
- Order processing
- Foreign exchange
- Account management
- Excellent communication skills
- Excellent multi tasking skills
Accomplishments
Awards
Customer Service
Exceeded yearly targets
Efficient in all banking procedures allowing no losses to occur for the business
Certification
- Customer Service
- Human Resources
- Business Management
Timeline
Customer Service Officer
Cibc Caribbean
02.2021 - Current
Associate of Arts - Accounting
Success Training College
Associate of Arts - Business Administration
Success Training College
Bachelor of Arts - Business Administration
University of Wales