Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Grace Galera

Doncaster ,United Kingdom

Summary

Highly skilled professional with extensive expertise in flexible decision-making, critical decision-making, and proactive response. Demonstrates a strong commitment to reliability assurance, safety protocol knowledge, and compliance with workplace legislation. Adept at team supervision, employee training, and compassionate leadership, fostering a resilient and empathetic work environment. Proficient in emergency procedures, relief operations, and records maintenance, ensuring seamless operations under pressure. Exceptional communication skills combined with customer service excellence and product knowledge contribute to delivering superior outcomes. Career focus includes leveraging expertise to enhance operational efficiency while maintaining the highest standards of safety and care.

Dedicated professional with resolute approach to problem-solving and team leadership. Possesses strong communication and organisational abilities, complemented by knack for fostering positive work environments. Aims to drive productivity and enhance team performance.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.


Overview

18
18
years of professional experience
3998
3998
years of post-secondary education

Work History

Relief supervisor

Admiral Casino
Frenchgate Doncaster , United Kingdom
06.2023 - Current
  • Developed a positive work environment through clear communication and team building activities.
  • Created daily reports detailing shift activities for managerial review.
  • Handled customer complaints efficiently, resolved issues promptly.
  • Motivated team members towards achieving organisational objectives efficiently.
  • Ensured compliance with health and safety regulations within the work premises.
  • Boosted staff morale with regular feedback sessions and constructive criticism.
  • Maintained high quality standards for all customers by overseeing service delivery.
  • Performed administrative duties as required including filing, data entry and record keeping..
  • Implemented safety protocols to reduce workplace accidents.
  • Upheld company policies, maintained professional behaviour at all times.
  • Delegated tasks evenly amongst staff members to ensure balanced workload distribution.
  • Ensured smooth operations by effectively managing shift schedules and tasks.
  • Supported in the development of operational strategies that helped increase overall productivity.
  • Made sure all equipment was functioning properly before each shift started.
  • Addressed any performance issues promptly, facilitated improvement plans where necessary.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Improved workplace safety to reduce accidents and near-misses.
  • Estimated costs, generated reports, and maintained detailed records.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Logged daily activities and notable incidents during production shifts.

Welcome ambassador

Broadway Macau
Macau, Macau
10.2018 - 03.2021
  • Maintained clean and tidy front desk area, promoting a positive image.
  • Coordinated with other team members effectively for better work flow.
  • Resolved conflicts professionally leading to successful outcomes.
  • Delivered exceptional customer service to improve company reputation.
  • Offered personalised assistance, creating memorable experiences for guests.
  • Maintained composure under pressure situations whilst ensuring excellent customer service.
  • Adapted quickly in fast-paced environment resulting in efficient service delivery.
  • Managed daily administrative tasks efficiently, contributing to smooth operations.
  • Ensured quick checkout process for greater guest satisfaction.
  • Facilitated seamless check-in process, enhancing guest convenience.
  • Upheld brand standards at all times by adhering to company guidelines.
  • Promptly answered phone calls, delivering high level of service.
  • Assisted guests with their enquiries for swift resolution.
  • Handled guest complaints swiftly, ensuring satisfaction.
  • Demonstrated knowledge of hotel services to aid guests' decision making.
  • Communicated clearly with colleagues and superiors for improved collaboration.
  • Provided warm, professional welcome to guests for positive first impression.
  • Provided information about local attractions to enhance guest experience.
  • Strengthened relationships with guests through active listening and empathy.
  • Helped in booking reservations for optimal guest convenience.
  • Attended business, social and other functions to promote organisation.
  • Promoted organisation as public representative at business, social and community functions.
  • Conducted public presentations and prepared materials.

Welcome host

Galaxy Macau
Macau, Macau
05.2009 - 09.2016
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Resolved guest complaints promptly to ensure satisfaction.
  • Greeted all visitors warmly; made them feel valued from first contact point onwards.
  • Explained hotel policies clearly to patrons; ensured transparency in all dealings.
  • Provided direction and information to guests for improved experience.
  • Improved guest relations by offering personalised service based on individual needs.
  • Assisted guests with inquiries, resulting in positive feedback.
  • Facilitated smooth checkout process, ensuring pleasant last impression on guests.
  • Implemented an efficient system for managing lost and found items, returning possessions quickly to rightful owners.

Welcome hostess

Starworld Hotel
Macau, Macau
10.2006 - 05.2008
  • Helped maintain an updated database of guest details, ensuring accurate record keeping.
  • Conducted hotel tours with prospective clients, resulting in higher booking rates.
  • Responded promptly to guest inquiries for better communication and clarity.
  • Welcomed guests by creating a warm, friendly atmosphere.
  • Greeted all incoming visitors politely, establishing a welcoming environment.
  • Encouraged potential bookings by giving detailed information about facilities and services offered at the property.
  • Strengthened relationships with regular customers through personalised services and interactions.
  • Supported reservations team during peak times to ensure smooth operation.
  • Offered advice on local tourism attractions to enhance guests' stay experience.
  • Maintained cleanliness and organisation in lobby area, contributing to overall positive impression.
  • Handled complaints and concerns professionally for quick resolution and customer retention.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Offered knowledgeable, friendly support to in-office guests.

Education

Diploma of Higher Education - Elementary Education

Divine Word College
Philippines
06/1997 - 03.2000

Higher National Diploma -

Queen of Peace High School
Philippines
06/1993 - 03.1997

Skills

  • Flexible decision making
  • Reliability assurance
  • Proactive response
  • Supervisory training
  • Knowledge of relief operations
  • Professional licence
  • Empathetic understanding
  • Emergency procedure familiarity
  • Resilient under pressure
  • Knowledge of workplace legislation
  • Records maintenance
  • Team supervision
  • Critical decision making
  • Reporting and documentation
  • Compassionate leadership
  • Safety protocol knowledge
  • Employee training
  • Customer Service
  • Product knowledge
  • Active listening
  • Written and verbal communication

Timeline

Relief supervisor

Admiral Casino
06.2023 - Current

Welcome ambassador

Broadway Macau
10.2018 - 03.2021

Welcome host

Galaxy Macau
05.2009 - 09.2016

Welcome hostess

Starworld Hotel
10.2006 - 05.2008

Diploma of Higher Education - Elementary Education

Divine Word College
06/1997 - 03.2000

Higher National Diploma -

Queen of Peace High School
06/1993 - 03.1997

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Sherry Grace Galera