Sherrine Baker
Newark on Trent,Notts
Summary
Accomplished professional with expertise in customer relationship management systems and service level agreement management. Demonstrates proficiency in contract review and interpretation, ensuring compliance and effective bid strategy planning. Possesses a strong understanding of government procurement processes, with notable skills in tender submission acumen and tender documentation. Committed to leveraging these competencies to drive successful outcomes in competitive environments.
Overview
28
28
years of professional experience
11
11
years of post-secondary education
Work history
Commercial Director
Harper Recruitment Ltd
03.2024 - 09.2025
- Overseeing the Temporary Division and ensuring seamless operations.
- Mentoring and training new consultants to enhance team performance.
- Managing key client accounts and maintaining strong business relationships.
- Handling tendering processes and attending client meetings.
- Identified growth opportunities, resulting in expanded company footprint.
- Assessed competitor activity and devised effective counter-strategies.
- Optimised supply chain management for an efficient operation system.
- Enhanced team performance by implementing strategic commercial initiatives.
- Sourced and secured high-value clients for increased revenue generation.
Business Development Manager
GAP Personnel
10.2023 - 03.2024
- Identified and pursued new business opportunities to expand the client base.
- Enhanced service offerings and increased revenue streams.
- Conducted client meetings, networking, and sales presentations.
- Managed key client relationships to drive business growth.
HR Manager
LifeSkills Education Charity
06.2022 - 07.2023
- Developed and implemented HR strategies aligned with organizational goals.
- Managed recruitment, selection, and onboarding processes.
- Ensured compliance with employment regulations and best practices.
- Led the review of policies and procedures, submitting a strategic HR plan to the board.
- Spearheaded Equality, Diversity, and Inclusion (EDI) initiatives.
- Provided expert guidance on recruitment, career progression, and staff training.
Director
Key Personnel Solutions Ltd
09.2011 - 05.2022
- Oversaw full operational management of the business.
- Managed budgeting, financial planning, and team leadership.
- Led and developed teams across business management, recruitment, marketing, and support functions.
- Managed HR functions, including contract issuance, inductions, disciplinary processes, and staff training.
- Ensured recruitment process efficiency to meet client needs.
- Spearheaded business expansion while maintaining company culture.
- Conducted training on recruitment, interviewing, and CRM systems.
- Managed tender submissions, sales, and client presentations.
- Ensured compliance with legal and quality management standards.
Operations Manager/Employer Services Manager
INGEUS
04.2010 - 08.2011
- Established and managed the Employer Services Team across the East Midlands.
- Led multi-site staff management and performance coaching.
- Supervised a team delivering DWP Return-to-Work workshops.
- Attended DWP meetings to evaluate program success.
- Implemented new software solutions for operational efficiency.
- Organised monthly team-building and performance meetings.
Commercial Director
Key Personnel (Midlands) Ltd
03.1998 - 03.2010
- Managed all aspects of business operations, strategy, and growth.
- Led recruitment teams and ensured structural efficiency in the hiring process.
- Developed training programs for recruiters and interviewers.
- Managed tender submissions, client presentations, and business development.
- Ensured legal compliance and quality management across operations.
- Provided data-driven insights through detailed reporting and analysis.
Education
CIPD Level 5 Diploma - People Management
01.2022 - 09.2025
A-Levels - Business Studies, German, English
01.1994 - 01.1996
GCSEs - 10 subjects
01.1989 - 01.1994
Skills
- Customer relationship management systems
- Service level agreement management
- Contract review and interpretation
- Compliance checking
- Bid strategy planning
- Government procurement understanding
- Tender submission acumen
- Tender documentation
- Talent recruitment
- Talent Management
- Commercial strategy implementation
- Leadership expertise
- Prospecting
Timeline
Commercial Director
Harper Recruitment Ltd
03.2024 - 09.2025
Business Development Manager
GAP Personnel
10.2023 - 03.2024
HR Manager
LifeSkills Education Charity
06.2022 - 07.2023
CIPD Level 5 Diploma - People Management
01.2022 - 09.2025
Director
Key Personnel Solutions Ltd
09.2011 - 05.2022
Operations Manager/Employer Services Manager
INGEUS
04.2010 - 08.2011
Commercial Director
Key Personnel (Midlands) Ltd
03.1998 - 03.2010
A-Levels - Business Studies, German, English
01.1994 - 01.1996
GCSEs - 10 subjects
01.1989 - 01.1994
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