Sherri Wilstead

As a highly skilled and experienced senior operations manager, I am committed to excellence in all aspects of my role. I possess almost a decade of experience in leading and managing teams across different sectors and have a proven track record of delivering exceptional results.

At the heart of my approach to operations management is a strong focus on collaboration and team building. I believe in creating a culture of respect, trust, and open communication, where everyone is empowered to contribute their best work. I also recognize the importance of taking a data-driven approach to decision-making, regularly analyzing performance metrics and using insights to continuously optimize processes and procedures.

Throughout my career, I have been responsible for overseeing a wide range of operations, from supply chain management and logistics to manufacturing and production. I am passionate about identifying operational efficiencies and implementing best practices that enable organizations to drive down costs, streamline workflows, and increase profitability. I am also committed to ensuring that all operations are conducted in compliance with relevant regulations and standards, and that all employees are trained in the necessary health and safety protocols.

In addition to my professional qualifications, I possess excellent interpersonal and leadership skills, which enable me to motivate and inspire teams to achieve their full potential. I am also highly adaptable and resourceful, able to navigate complex challenges and provide practical solutions in a fast-paced, ever-changing environment.

Overall, I am confident that my extensive experience, strong strategic thinking, and leadership abilities make me a valuable asset to any organization looking to optimize their operations and achieve their business goals.

In my role has catering manager I was responsible for organizing and overseeing the delivery of food and beverage services at events and functions. The role involved planning menus, hiring and training staff, supervising food preparation, and ensuring that all arrangements were in place for the successful delivery of the catering services.

Some key duties included:

Continued experience as catering manager as per previous role following Holroyd Howe Ltd taking over the catering contract

Act as the initial interface between client and Leith's.

Responsible for supervising a team of nine staff.

Management of Front of House.

Motivating the staff and generating a good team spirit.

Responsible for all cash handling.

Training members of staff to meet and exceed Leith's standards.

Responsible for booking and delivering all client hospitality.

Deal with the resolution of customer complaints.

Establish and maintain relationships with sales representatives and catering agencies.

Devise seasonal menu's and write menu's to the client's special specifications.

Advertising and interviewing for job vacancies.

Creating personnel files for each member of staff.

All processing of invoices and management of the accounts.

All health and safety management as per Leith's guild lines.

All staff training and development, undertake appraisals every six months.

Managing all staff payroll.

All ordering and payroll management of a separate unit in London.

Creating variance reports for client budget, against actual costs

Keeping all client issues up to date.

Attending regular meetings with the client, for reviews of the catering department.

All food and beverage service for ten meeting rooms, restocking of beverage vending machines, covering for chef/manager in their absence.

Training and recruitment of staff for the restaurant and banqueting functions.
Compiling the weekly rota's for the smooth running of the business. In addition to my waitressing role, I would help out in other departments within the hotel.

Working with a head chef gaining extra experience in the kitchen area of catering